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Renew notice will not go away. RRS feed

  • Question

  •  

    I have renewed my subscription and the renew notice will not go away.  It shows my sucscription is good until 8/9/09.  How do I clear this msg?
    Monday, September 15, 2008 9:44 PM

Answers

  • If your subscription to OneCare shows incorrect or expired in OneCare

    • Check your PC date and time.
    • Check your subscription status by logging in with your subscription LiveID at http://billing.microsoft.com
    • Confirm that this is the same LiveID shown to be the Subscription ID in OneCare - Help/About…
    • Open OneCare and click "Check for Updates" to have OneCare check for updated credentials

    If your subscription is correctly shown at the Billing site, but incorrect in OneCare and your PC date and time are correct, please contact support.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    -steve

     

    Tuesday, September 30, 2008 6:32 PM
    Moderator

All replies

  • flyin450,

     

    Please stop and restart the winss service and see if the message goes away.

     

    Start > Run > Command Prompt >  type cmd

     

    at the command prompt, type:

    net stop winss

    net start winss

     

    If this doesn't stop the renew notice from

     

    Otherwise, please contact OneCare support:

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    I hope this helps,

     

    Lori MS

    Wednesday, September 17, 2008 12:04 AM
  • If your subscription to OneCare shows incorrect or expired in OneCare

    • Check your PC date and time.
    • Check your subscription status by logging in with your subscription LiveID at http://billing.microsoft.com
    • Confirm that this is the same LiveID shown to be the Subscription ID in OneCare - Help/About…
    • Open OneCare and click "Check for Updates" to have OneCare check for updated credentials

    If your subscription is correctly shown at the Billing site, but incorrect in OneCare and your PC date and time are correct, please contact support.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    -steve

     

    Tuesday, September 30, 2008 6:32 PM
    Moderator