New to the world of WHS and having a significant issue with backups. I just purchased a new HP Mediasmart EX 485 and spent the weekend getting it set up with a new PC running Vista 64. Everything installed smoothly, and I can pull up the console as well as the shared folders. What I cannot get to run is any sort of backup--manual or automatic. If I start a manual backup of the new PC, the backup runs to 4% where it indicates it is checking clusters for any changes, and then it stalls out and tells me there is a problem with the Windows Home Server software. I get the same error message if I try to back up a laptop running on the same network (except it is connected wirelessly whereas the first PC is a desktop running wired). If I navigate to the Backup tab on the WHS console, the details on the error read:
An unexpected error occurred on the server when calling an API.
IWbemLocator::ConnectServer
-2147217406
Looking at the error logs, I simultaneously see the following:
Unexpected error 0x80041002 from IWbemLocator::ConnectServer:
Unknown error 0x80041002
Client backup server failed at d:\wssg_src\whs_pp1\qhs\src\backup\util\sort.cpp(471)
There also seems to be an error associated with WinMgmt.
Since I see the error with either computer, it would appear that the problem resides on the server itself. I do not currently have remote access set up. Any ideas on the source of the problem and any fixes other than returning the server to HP for a new unit?
You should file a bug report on
Connect. However, just out of curiosity, have you installed/uninstalled any add-ins or apps?
