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Windows 7 not genuine issue RRS feed

  • Question

  • Hi,

    I have a valid copy of windows 7 which i bought from overlockers and haven't had any problems until lately when suddenly windows genuine flashes up on boot and then every again after a few hours saying its not genuine etc.

    Belows is the log i've ran via the diagnostic tool.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-7XG7Q-2YX7M-HDF2G
    Windows Product Key Hash: 0pgXPsluvi3qJAD97HmxOsu+Lqw=
    Windows Product ID: 00359-OEM-8703012-96758
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {B1D45B8A-F1A6-445C-B12C-133BAF409263}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.100618-1621
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{B1D45B8A-F1A6-445C-B12C-133BAF409263}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-HDF2G</PKey><PID>00359-OEM-8703012-96758</PID><PIDType>3</PIDType><SID>S-1-5-21-2003444952-3095059548-3443738877</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>H55M-UD2H</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F8</Version><SMBIOSVersion major="2" minor="4"/><Date>20100212000000.000000+000</Date></BIOS><HWID>7DBB3607018400FC</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
    Activation ID: 586bc076-c93d-429a-afe5-a69fbc644e88
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00174-030-196758-02-2057-7600.0000-1672010
    Installation ID: 019201177782554545242202197476965662102955091833200440
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: HDF2G
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 08/11/2010 20:02:22

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0000000000000040
    Event Time Stamp: 11:4:2010 19:20
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui


    HWID Data-->
    HWID Hash Current: NgAAAAEABgABAAEAAAACAAAAAQABAAEA6GGasjAPdo2AlihgQsbiX5iyePwY9WI9kOGwGVxd

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   GBT     GBTUACPI
      FACP   GBT     GBTUACPI
      HPET   GBT     GBTUACPI
      MCFG   GBT     GBTUACPI
      EUDS   GBT     
      TAMG   GBT     GBT   B0
      SSDT   INTEL  PPM RCM

    Any help would be appreciated.

    Thanks

    Monday, November 8, 2010 8:05 PM

Answers

All replies

  • "severance10" wrote in message news:f47fdf40-5d9f-416a-a19a-7b43de57b582...

    Hi,

    I have a valid copy of windows 7 which i bought from overlockers and haven't had any problems until lately when suddenly windows genuine flashes up on boot and then every again after a few hours saying its not genuine etc.

    Belows is the log i've ran via the diagnostic tool.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-7XG7Q-2YX7M-HDF2G
    Windows Product Key Hash: 0pgXPsluvi3qJAD97HmxOsu+Lqw=
    Windows Product ID: 00359-OEM-8703012-96758
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7600.2.00010300.0.0.003

    File Scan Data-->
    File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0000000000000040
    Event Time Stamp: 11:4:2010 19:20
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui

    Your problem would appear to be that you have a 'tampered' file - and Windows interprets that as being an attack on the licensing system.
    You can try fixing it by either using System Restore to get back to a time when the system was working properly, or by using the System File Checker (SFC /SCANNOW) to attempt to repair the problem file.
    once you've tried both, please re-run the MGADiag report, and post the result - we can then check for progress.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Monday, November 8, 2010 10:17 PM
    • Unmarked as answer by severance10 Monday, November 8, 2010 11:19 PM
    Monday, November 8, 2010 8:55 PM
    Moderator
  • Thanks for the reply Noel.

    Sorry that i forgot to mention i have tried both them solutions you have gave after i read other peoples problems. I had 2 tampered files previously, sfc /scannow fixed 1 of them but not this second one. System restore didn't fix the problem, i reverted back as far as it would go.

    Any further advice?

    Thanks

    Monday, November 8, 2010 9:33 PM
  • "severance10" wrote in message news:70cf8479-c74e-4b6d-8ed2-fce72eaf9698...

    Thanks for the reply Noel.

    Sorry that i forgot to mention i have tried both them solutions you have gave after i read other peoples problems. I had 2 tampered files previously, sfc /scannow fixed 1 of them but not this second one. System restore didn't fix the problem, i reverted back as far as it would go.

    Any further advice?

    Thanks


    You can try extracting a new copy of the file from the DVD - look here for instructions.
     
    If that fails, then I suggest that you start a no-cost support incident with the WGA team.
    (assuming you're in the UK)

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by severance10 Tuesday, November 9, 2010 6:54 PM
    Tuesday, November 9, 2010 4:10 AM
    Moderator
  • Noel,

    After much playing round and understanding the requirements of the sevenforums link i got it to work and it now validates as a success.

    Thanks fella!!!!

    Tuesday, November 9, 2010 6:54 PM
  • "severance10" wrote in message news:fdea80fa-11aa-4157-9050-de81572a82f1...

    Noel,

    After much playing round and understanding the requirements of the sevenforums link i got it to work and it now validates as a success.

    Thanks fella!!!!


    Great - well done!
    Good Luck.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, November 10, 2010 7:06 AM
    Moderator