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Genuine Microsoft Software RRS feed

  • Question

  • I keep getting the message that my copy of office is not genuine. This confuses me because I was given the copy by ITT Tech. in charlotte and it is the same copy that was handed out to every student at ITT. I have asked around and it seems that it is only me that is being hassled. If you can explain this please do. The problem only started within the past month or so and I have been using it for the past two years.
    Friday, September 18, 2009 12:53 AM

Answers

  • Hello Jef Galloway,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    Microsoft Office Project Professional 2003 - 100 Genuine
    Microsoft Office Visio Professional 2003 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3


    The report is telling us that you have a nongenuine installation of a Volume Licensing-only edition of Office 2003 Pro.  Your installation was done with a now-blocked Volume Licensing Key (VLK).

    Volume Licensing editions of Office such as your installation of Office 2003 Professional are not to be sold to individual consumers, and are only to be sold to larger businesses, educational institutions, and governmental agencies who need flexibility in installing and deploying many copies of Office.

    These Volume Licenses should not be sold to consumers because they are not permanent licenses; they are subject to a current Volume Licensing Agreement that has a finite term, sort of like a lease.  Consumers thinking they purchased permanently licensd software would understandably be upset when their software stopped working at the end of a lease.

    If you purchased Office 2003 Professional thinking you were buying genuine retail Office Professional for consumers with a permanent license, please return the software to the place of purchase for replacement or a full refund.  If this is the copy that you were given by ITT technical Institute, then they simply copied and passed on pirated software.

    You can also review the Office Genuine Advantage FAQ to see if you qualify for the discounted or complimentary replacement program called the Office Genuine Offer:  http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en&sGuid=4ba10af9-ffaa-4cb9-9af4-6aff8a220262#ID0EKNAC

    While looking at your mgadiag results I noticed that the Product Key used for your installation of Microsoft Office Visio Professional 2003 is showing as Genuine, but that the Product ID for Project is showing that this is a Volume Licensing installation.

    <Name>Microsoft Office Visio Professional 2003</Name><Ver>11</Ver><Val>5EA9C3672EB0500</Val><Hash>GZD+9sfb5ecL3RxyV4F75a86u2M=</Hash><Pid>72085-640-0000106-55542</Pid><PidType>14</PidType></

    Individual consumers should be purchasing full retail or upgrade retail licenses for Visio Professional 2003.  Volume Licensing installations are only genuine and valid when installed and used in full compliance with a current Volume Licensing Visio Professional 2003 is not associated with a current Volume License Agreement, then regardless of what the mgadiag utility reports, your use of Visio Professional 2003 would be nongenuine.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Monday, September 21, 2009 4:51 PM
    Saturday, September 19, 2009 3:59 AM

All replies

  • Hello Jeff Galloway,

    In order to recieve the best support, we request all users initially download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012. Click the "Continue" button, click the "Copy" button, then paste the report into your post.

    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Friday, September 18, 2009 1:01 AM
  • Thanks Dan,

    Here is the report-Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-YQQTB-FWK9V-932CC
    Windows Product Key Hash: L1zPFFvNQ04Nunm9BorPaqFl4jI=
    Windows Product ID: 89580-OEM-7332132-00031
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010100.1.0.001
    ID: {365DD3F8-4B41-4AA5-A7D9-6E1420DCD022}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Ultimate
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.090302-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    Microsoft Office Project Professional 2003 - 100 Genuine
    Microsoft Office Visio Professional 2003 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{365DD3F8-4B41-4AA5-A7D9-6E1420DCD022}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6001.2.00010100.1.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-932CC</PKey><PID>89580-OEM-7332132-00031</PID><PIDType>2</PIDType><SID>S-1-5-21-1534014466-1223238717-2422061690</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite U305</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>V1.90   </Version><SMBIOSVersion major="2" minor="4"/><Date>20070615000000.000000+000</Date></BIOS><HWID>75313507018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>_ASUS_</OEMID><OEMTableID>Notebook</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57844</Pid><PidType>14</PidType></Product><Product GUID="{903B0409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Project Professional 2003</Name><Ver>11</Ver><Val>A4BE7DF6ED0E5EC</Val><Hash>zBWgBnsxDmCcU1a94hKM/nBZOCY=</Hash><Pid>72077-758-8944217-55753</Pid><PidType>1</PidType></Product><Product GUID="{90510409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Visio Professional 2003</Name><Ver>11</Ver><Val>5EA9C3672EB0500</Val><Hash>GZD+9sfb5ecL3RxyV4F75a86u2M=</Hash><Pid>72085-640-0000106-55542</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="114"/><App Id="16" Version="11" Result="114"/><App Id="18" Version="11" Result="114"/><App Id="19" Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App Id="1B" Version="11" Result="114"/><App Id="3B" Version="11" Result="100"/><App Id="44" Version="11" Result="114"/><App Id="51" Version="11" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6001.18000
    Name: Windows(TM) Vista, Ultimate edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: 5e802570-4657-4e84-bfbc-6a0e531b84af
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89580-00146-321-300031-02-1033-6001.0000-0222009
    Installation ID: 004704742944986510778756467826468805116126176391354120
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: 932CC
    License Status: Licensed

    HWID Data-->
    HWID Hash Current: OgAAAAEABQABAAIAAQABAAAAAwABAAEAJJQe9eABAAM44ZrTcM/qTg6OhPjE1PL0JmFcObT/rFb0SA==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   TOSQCI  TOSQCI00
      FACP   TOSQCI  TOSQCI00
      HPET   TOSQCI  TOSQCI00
      BOOT   PTLTD   $SBFTBL$
      MCFG   TOSQCI  TOSQCI00
      APIC   TOSQCI  TOSQCI00
      SLIC   _ASUS_  Notebook
      SSDT   PmRef  Cpu0Tst
      SSDT   PmRef  Cpu0Tst
      SSDT   PmRef  Cpu0Tst

     

    Saturday, September 19, 2009 1:33 AM
  • Hello Jef Galloway,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    Microsoft Office Project Professional 2003 - 100 Genuine
    Microsoft Office Visio Professional 2003 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3


    The report is telling us that you have a nongenuine installation of a Volume Licensing-only edition of Office 2003 Pro.  Your installation was done with a now-blocked Volume Licensing Key (VLK).

    Volume Licensing editions of Office such as your installation of Office 2003 Professional are not to be sold to individual consumers, and are only to be sold to larger businesses, educational institutions, and governmental agencies who need flexibility in installing and deploying many copies of Office.

    These Volume Licenses should not be sold to consumers because they are not permanent licenses; they are subject to a current Volume Licensing Agreement that has a finite term, sort of like a lease.  Consumers thinking they purchased permanently licensd software would understandably be upset when their software stopped working at the end of a lease.

    If you purchased Office 2003 Professional thinking you were buying genuine retail Office Professional for consumers with a permanent license, please return the software to the place of purchase for replacement or a full refund.  If this is the copy that you were given by ITT technical Institute, then they simply copied and passed on pirated software.

    You can also review the Office Genuine Advantage FAQ to see if you qualify for the discounted or complimentary replacement program called the Office Genuine Offer:  http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en&sGuid=4ba10af9-ffaa-4cb9-9af4-6aff8a220262#ID0EKNAC

    While looking at your mgadiag results I noticed that the Product Key used for your installation of Microsoft Office Visio Professional 2003 is showing as Genuine, but that the Product ID for Project is showing that this is a Volume Licensing installation.

    <Name>Microsoft Office Visio Professional 2003</Name><Ver>11</Ver><Val>5EA9C3672EB0500</Val><Hash>GZD+9sfb5ecL3RxyV4F75a86u2M=</Hash><Pid>72085-640-0000106-55542</Pid><PidType>14</PidType></

    Individual consumers should be purchasing full retail or upgrade retail licenses for Visio Professional 2003.  Volume Licensing installations are only genuine and valid when installed and used in full compliance with a current Volume Licensing Visio Professional 2003 is not associated with a current Volume License Agreement, then regardless of what the mgadiag utility reports, your use of Visio Professional 2003 would be nongenuine.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Monday, September 21, 2009 4:51 PM
    Saturday, September 19, 2009 3:59 AM