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    I have a problem accessing my Microsoft azure account using my work email, I forgot my account password and I tried to recover it but after many times of trial, my account is blocked and when I tried to access my account it gave me the following error; "the user name may be incorrect", and "the user name you entered does not exist" although I could access my account and downloaded Windows 10 previously.

    I look forward to resolving this issue.


    Friday, November 1, 2019 8:41 PM

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    Thanks for reply, I tried to send this issue to the support team, but they didn't respond yet.

    I'd try chat or email here about recovery of your microsoft account.

    https://support.microsoft.com/en-us/help/12429

     

     



    Regards, Dave Patrick ....
    Microsoft Certified Professional
    Microsoft MVP [Windows Server] Datacenter Management

    Disclaimer: This posting is provided "AS IS" with no warranties or guarantees, and confers no rights.

    • Marked as answer by IsraAq Tuesday, November 5, 2019 5:28 PM
    Monday, November 4, 2019 5:34 PM

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    Hi IsraAq, 

    Would request you to reach out to the data protection team to help troubleshoot this issue further. You can reach them directly through  1-866-807-5850  Monday to Friday between 5 AM - 5 PM Pacific time.

    Hope this information helps. Please revert back if you have any queries. 

    • Marked as answer by IsraAq Monday, November 4, 2019 5:19 PM
    • Unmarked as answer by IsraAq Monday, November 4, 2019 5:23 PM
    Saturday, November 2, 2019 12:14 AM
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    You can chat or email with microsoft account support using the links at page bottom.

    https://support.microsoft.com/en-us/help/12429

     

     


    Regards, Dave Patrick ....
    Microsoft Certified Professional
    Microsoft MVP [Windows Server] Datacenter Management

    Disclaimer: This posting is provided "AS IS" with no warranties or guarantees, and confers no rights.

    Saturday, November 2, 2019 12:28 AM
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    Thanks for reply, I tried to send this issue to the support team, but they didn't respond yet.
    Monday, November 4, 2019 5:19 PM
  • Question
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    Thanks for reply, I tried to send this issue to the support team, but they didn't respond yet.

    I'd try chat or email here about recovery of your microsoft account.

    https://support.microsoft.com/en-us/help/12429

     

     



    Regards, Dave Patrick ....
    Microsoft Certified Professional
    Microsoft MVP [Windows Server] Datacenter Management

    Disclaimer: This posting is provided "AS IS" with no warranties or guarantees, and confers no rights.

    • Marked as answer by IsraAq Tuesday, November 5, 2019 5:28 PM
    Monday, November 4, 2019 5:34 PM