Frustrated - Expiration Date Persists After New Install RRS feed

  • Question

  • I purchased a specially priced version of the newest OneCare from Price CostCo.  My current version is due to expire in 14 days.  On line, the renewal is about $39 but this brand new CD from CostCo is a special automatic rebate that ends up costing me only $10.  The selection is obvious!  I got the new version and uninstalled my old existing one.  I filled out all the explaination forms for the uninstall etc online and then installed the new OneCare.  I was not prompted for the new serial number, but the website said that everything in the install was up to date and was ok.  It remained "ok" until I restarted my machine at which time it told me that I still had an expiring OneCare. 

    HOW CAN I PROPERLY ACTIVATE MY NEWLY PURCHASED COPY OF ONECARE?  I assume that somehow my computer never got the message about the newly installed copy.  Obviously something does NOT uninstall when the "uninstall" option is selected from control panel.  I would like to continue to use OneCare, but not if I have to go online and buy it again while I still have a properly purchased new copy that cannot be used.
    Saturday, December 29, 2007 1:22 AM


  • If you used the same LiveID to activate your subscription, it will reflect your old expiration date. Go to http://billing.microsoft.com and sign in with that LiveID. Select the OneCare subscription and click Renew. Select the option to renew with a PIN, which is the new retail key. It can take up to 24 hours for OneCare to reflect the updated subscription status.

    Note that you did not need to reinstall OneCare to do this. Your retail copy simply provided you with a key to use for renewal.



    Monday, December 31, 2007 1:45 AM