I purchased a specially priced version of the newest OneCare from Price CostCo. My current version is due to expire in 14 days. On line, the renewal is about $39 but this brand new CD from CostCo is a special automatic rebate that ends up costing me only $10. The selection is obvious! I got the new version and uninstalled my old existing one. I filled out all the explaination forms for the uninstall etc online and then installed the new OneCare. I was not prompted for the new serial number, but the website said that everything in the install was up to date and was ok. It remained "ok" until I restarted my machine at which time it told me that I still had an expiring OneCare.
HOW CAN I PROPERLY ACTIVATE MY NEWLY PURCHASED COPY OF ONECARE? I assume that somehow my computer never got the message about the newly installed copy. Obviously something does NOT uninstall when the "uninstall" option is selected from control panel. I would like to continue to use OneCare, but not if I have to go online and buy it again while I still have a properly purchased new copy that cannot be used.
