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Windows Vista on Parallels suddenly decided is not genuine RRS feed

  • Question

  • Hi

    I know that in MS doesn't technically support running under Parallels, however I have seen instances where Parallels users have been able to seek assistance in this forum.

    I have a Mac running Parallels 5. I have a genuine copy of Vista purchased and installed when I bought my mac about 18 months ago. It was validated and never been a problem. I have not installed it anywhere else, and have never let the disks out of the cupboard so anyone else could do an install.

    Today I booted up and Vista now says I'm failing genuine validation. I have downloaded the diagnostic tool referenced elsewhere in this forum. The tool reports that my validation status is 'Invalid Licence'.

    The only thing I know I changed today was to turn off the fancy Windows Vista graphics effects after reading that this can improve Vista speed under Parallels. I am pasting below the Diagostic Tool's output in the hope someone can point me in the right direction to solve this problem.

    I'm wondering how a configuration change like the one above could trigger this problem. I do normally install updates as they arrive, but have not done so for several days. I have restarted Vista since the last time I installed updates. The only software I have installed in recent weeks is Acrobat Reader latest version (yesterday)

    Thanks...David


    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50

    Cached Validation Code: N/A, hr = 0x80004005
    Windows Product Key: *****-*****-BY7KT-CM3D4-VTWMV
    Windows Product Key Hash: N1g6wX1hTNsJ80rCmceyuRL2cFs=
    Windows Product ID: 89578-022-7180892-71576
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    ID: {ECA639C6-E4BE-4489-86A2-6D8E03090D24}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.090805-0102
    TTS Error: T:20100217191931607-
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office XP Small Business - 100 Genuine
    Microsoft Office Access 2003 - 100 Genuine
    Microsoft Office Outlook 2003 - 100 Genuine
    Microsoft Office Visio Professional 2003 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_70AFE6BE-656-80070057_E2AD56EA-815-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{ECA639C6-E4BE-4489-86A2-6D8E03090D24}</UGUID><Version>1.9.0019.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-VTWMV</PKey><PID>89578-022-7180892-71576</PID><PIDType>5</PIDType><SID>S-1-5-21-499664849-462561713-727243734</SID><SYSTEM><Manufacturer>Parallels Software International Inc.</Manufacturer><Model>Parallels Virtual Platform</Model></SYSTEM><BIOS><Manufacturer>Parallels Software International Inc.</Manufacturer><Version>5.0.9310.546799</Version><SMBIOSVersion major="2" minor="3"/><Date>20071026000000.000000+000</Date></BIOS><HWID>79333507018400E8</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91130409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office XP Small Business</Name><Ver>10</Ver><Val>18F0FDEEEC73B94</Val><Hash>ev1xjtJcGu6LGjQlYbloGuno70o=</Hash><Pid>54188-OEM-1792925-75338</Pid><PidType>4</PidType></Product><Product GUID="{90150409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Access 2003</Name><Ver>11</Ver><Val>4248698850515F8</Val><Hash>JehNmBDcXbNaVpPXTCq+Ln2nAeI=</Hash><Pid>70136-764-2411382-55654</Pid><PidType>1</PidType></Product><Product GUID="{901A0409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Outlook 2003</Name><Ver>11</Ver><Val>884CBBB2AD76500</Val><Hash>KGK2wCd3N9QyZY3wBXcBSktYuXA=</Hash><Pid>70173-640-1763263-55143</Pid><PidType>14</PidType></Product><Product GUID="{90510409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Visio Professional 2003</Name><Ver>11</Ver><Val>42EBD63CC04AD04</Val><Hash>qneV7dVfUoPKB0/KIEhLeVgWiDg=</Hash><Pid>72085-642-7627303-55425</Pid><PidType>14</PidType></Product></Products><Applications><App Id="16" Version="10" Result="100"/><App Id="19" Version="10" Result="100"/><App Id="1A" Version="10" Result="100"/><App Id="1B" Version="10" Result="100"/><App Id="15" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="51" Version="11" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 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

    Licensing Data-->
    Software licensing service version: 6.0.6000.16386

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: MAAAAAEAAgABAAEAAQABAAAAAgABAAEAnJ+S9UxcjqlY/vQ9BoXy9PpHGDSsVsoS

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            PRLS          PRLS_OEM
      FACP            PRLS          PRLS_OEM




    Wednesday, February 17, 2010 8:47 AM

Answers

  • Hello davideedle, Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals

     Your Diagnostic Report is telling me that you Vista is suffering from a Trusted Store Tamper.  There are files, in Windows, that have what is known as a Digital Signature. A Digital Signature is an industry standard that ensures that a file is, in fact, from the specified source

    Example: lets say you get a Printer Driver that is Digitally Signed from HP. Since the Digital Signature was created by a Trusted Source a Certificate is created within Window's Trusted Store. The Digital Signature is dependent on the file's Hash (think fingerprint) so if the file is changed in any way it's Digital Signature then becomes invalid.  So lets say that the HP Driver got modified by some sort of Malware. The File's Hash would no longer match the hash listed in the Digitally Signature (or the Signature may not even be readable at that point). The Digital Signature become invalid because windows now don't know what has been done to that file, so the file can no longer be trusted. This in turn invalidates the corresponding Certificate within the Trusted Store.

      What I have described in the above example is basically what is happening with your Vista.  Some Digitally Signed file has been modified in some way (replaced, rewritten or just become corrupt) and the Certificate within Windows's Trusted Store has become invalid (i.e. no longer trusted) and that is what has triggered the Non-Genuine messaging.

      Unfortunatly, none of my tools are able to pinpoint which file/signature/certificate is causing the problem. However there are a few thing you can try that may correct the issue.


      1) First off not all Digitally Signed files are Drivers, but from experience we have found that this issue seems to occure the most with Drivers.  So my first suggestion is to confirm that all your hardware drivers are up to date. Note: Figuring out id a Driver is up to date and/or replacing a driver with a more current one can sometimes take semi-advanced computer knowledge and me explaining the process is outside the scope of this forum. If you do not know how to work with Drivers seak assistance or skip down to #2 or #3 below

      2) Restore Windows back to a past System Restore Point.

    1) Reboot Vista into Safe Mode
    2) Click the ‘Start’ button
    3) In the Start Search field, type: System Restore and hit “Enter” keyboard key
    4) Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to a date Before you first noticed the issue.
    5) Click the "Next" button.
    6) Reboot back into Normal mode

      3) Repair Windows using the 'sfc /scannow' command

    The Scan Now will look for any bad Windows files and attempt to repair them, if possible (it isn't always able to)

    1) Login to Vista in Normal Mode (not safe mode)
    2) Launch an Internet Browser
    3) Type: %windir%\system32\ in the browser's address field
    4) Scroll down till you find the file cmd.exe
    5) Right-click the file and select Run as Administrator
    6) In the CMD window, type: sfc /scannow
    7) Reboot twice and see if that resolves the issue.

    If none of my suggestions resolves the issue, then the only other thing I can suggest is to either create a (no cost) support request at http://support.microsoft.com/gp/contactwga or reinstall Vista.

    Thank you,
    Darin MS

    • Marked as answer by Darin Smith MS Wednesday, February 17, 2010 10:33 PM
    Wednesday, February 17, 2010 10:33 PM