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can't log in, have to activate and no internet and no ID RRS feed

  • Question

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    dear people please help me!!!!! i bught my computer about 3-4 years ago i lost the product key, ID everything from it, i switched it on it worked than i installed a game and had to restart now it doesn't let me log in and tells me to activte my windows. My internet doesn't work so i can't doit through int, and when i call the toll free number given to me they ask me the ID key and all its information, i can't tell them cause i don't have it. please can anyone tell me what to do, how to activate it now, i have all my data and my mothers data and i don't want to reinstall the windows becaues of the information stored in it please can anyone suggest a solution
    Sunday, August 19, 2007 2:20 PM

Answers

  • Oleg-Z,

     

    We request all users initially run the Genuine Diagnostics tool to try and identify the issue you may be having.

    Download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.

    Step 2 is tell us about the COA. Tell us:
    1. What edition of Windows XP is it for, Home, Pro, or Media Center?
    2. Does it read "OEM Software" or "OEM Product" in black lettering?
    3. Or, does it have the computer manufacturer's name in black lettering?
    4. DO NOT post the Product Key.
    5. Please also provide a short description of the issue you are experiencing.

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.

     

     

    Thank you,

     

    Stephen Holm, MS

    Monday, August 20, 2007 6:15 PM