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Windows Server 2008 R2 - unable to start activation RRS feed

  • Question

  • I'm having trouble with Windows activation on several Windows Server 2008 R2 systems. I can't get far enough to see the installation ID and phone number.

    I've entered a product key, that was accepted, I've selected "Other ways to activate", and selected "Use the automated phone system".

    I get the following error:

    An error has occurred

    code: 0x80000061 The facility code is: NULL (0x00) Facility error: 0x61 (97L)

    If I click "Close", I see the prompt for "Click the nearest location", but the dropdown list is empty. No activation ID is displayed. No phone number is displayed.

    I've been unable to locate a forum specific to activation issues with Windows 2008 R2. (If there is one, please let me know where to find it).

    Can I get help here?

    Here's the MGAdiag report from one of the systems: Diagnostic Report (1.9.0019.0): ----------------------------------------- WGA Data--> Validation Status: Invalid License Validation Code: 50 Cached Validation Code: N/A, hr = 0xc004f012 Windows Product Key: *****-*****-*****-*****-4XWRV Windows Product Key Hash: e4PYTgj00aCal6cEZBbvkQT4JuE= Windows Product ID: 55041-014-2071675-84201 Windows Product ID Type: 6 Windows License Type: Volume MAK Windows OS version: 6.1.7601.2.00020112.1.0.010 ID: {DBF84D69-7D70-4412-9303-BAC85B42332D}(1) Is Admin: Yes TestCab: 0x0 WGA Version: N/A, hr = 0x80070002 Signed By: N/A, hr = 0x80070002 Product Name: Windows Server 2008 R2 Enterprise Architecture: 0x00000009 Build lab: 7601.win7sp1_gdr.150715-0600 TTS Error: Validation Diagnostic: Resolution Status: N/A WgaER Data--> ThreatID(s): N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 WGA Notifications Data--> Cached Result: N/A, hr = 0x80070002 File Exists: No Version: N/A, hr = 0x80070002 WgaTray.exe Signed By: N/A, hr = 0x80070002 WgaLogon.dll Signed By: N/A, hr = 0x80070002 OGA Notifications Data--> Cached Result: N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 OGAExec.exe Signed By: N/A, hr = 0x80070002 OGAAddin.dll Signed By: N/A, hr = 0x80070002 OGA Data--> Office Status: 109 N/A OGA Version: N/A, 0x80070002 Signed By: N/A, hr = 0x80070002 Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3 Browser Data--> Proxy settings: N/A User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32) Default Browser: C:\Program Files\Internet Explorer\iexplore.exe Download signed ActiveX controls: Disabled Download unsigned ActiveX controls: Disabled Run ActiveX controls and plug-ins: Disabled Initialize and script ActiveX controls not marked as safe: Disabled Allow scripting of Internet Explorer Webbrowser control: Disabled Active scripting: Disabled Script ActiveX controls marked as safe for scripting: Disabled File Scan Data--> File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[hr = 0x80070002] File Mismatch: C:\Windows\system32\wat\npwatweb.dll[hr = 0x80070002] File Mismatch: C:\Windows\system32\wat\watux.exe[hr = 0x80070002] File Mismatch: C:\Windows\system32\wat\watweb.dll[hr = 0x80070002] Other data--> Office Details: <GenuineResults><MachineData><UGUID>{DBF84D69-7D70-4412-9303-BAC85B42332D}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7601.2.00020112.1.0.010</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-BBBBB</PKey><PID>55041-014-2071675-84201</PID><PIDType>6</PIDType><SID>S-1-5-21-200593571-1039050777-3951951950</SID><SYSTEM><Manufacturer>VMware, Inc.</Manufacturer><Model>VMware Virtual Platform</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>6.00</Version><SMBIOSVersion major="2" minor="4"/><Date>20140611000000.000000+000</Date></BIOS><HWID>3DA03C07018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> Spsys.log Content: 0x80070002 Licensing Data--> Software licensing service version: 6.1.7601.17514 Name: Windows Server(R), ServerEnterprise edition Description: Windows Operating System - Windows Server(R), VOLUME_MAK_B channel Activation ID: 6a4bd364-4b60-4856-a727-efb59d94348e Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f Extended PID: 55041-00168-014-207167-03-1033-7601.0000-0492013 Installation ID: 018510796383970804821652078461485110016515067994562742 Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88342 Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88343 Use License URL: http://go.microsoft.com/fwlink/?LinkID=88345 Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88344 Partial Product Key: 4XWRV License Status: Notification Notification Reason: 0xC004F00F. Remaining Windows rearm count: 3 Trusted time: 2015/10/29 17:23:25 Windows Activation Technologies--> HrOffline: N/A HrOnline: N/A HealthStatus: N/A Event Time Stamp: N/A WAT Activex: Not Registered - 0x80040154 WAT Admin Service: Not Registered - 0x80040154 HWID Data--> HWID Hash Current: LgAAAAEAAgABAAEAAgAAAAAAAQABAAEA6GGIC6QR5rcMXGCO/BTnIdhVdVC+gQ== OEM Activation 1.0 Data--> N/A OEM Activation 2.0 Data--> BIOS valid for OA 2.0: yes, but no SLIC table Windows marker version: N/A OEMID and OEMTableID Consistent: N/A BIOS Information: ACPI Table Name OEMID Value OEMTableID Value APIC PTLTD APIC FACP INTEL 440BX SRAT VMWARE MEMPLUG WAET VMWARE VMW WAET HPET VMWARE VMW HPET BOOT PTLTD $SBFTBL$ MCFG PTLTD $PCITBL$


    

    Monday, November 9, 2015 7:33 PM

Answers

  • I suspect that part of the problem relates to the errors showing relating to the WAT update.

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[hr = 0x80070002]
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[hr = 0x80070002]
    File Mismatch: C:\Windows\system32\wat\watux.exe[hr = 0x80070002]
    File Mismatch: C:\Windows\system32\wat\watweb.dll[hr = 0x80070002]
    


    Where the update is not installed, the error codes are 0x80070003 (path not found) rather than 0x80070002 (file not found) - this possibly implies that the update has been installed, but that rather than uninstalling it properly, the decision was taken to simply delete the files.

    The solution for that would be to do the uninstall in the normal manner from the Installed Updates listing (KB971033), or using the command:

    wusa /uninstall /kb:971033

    You may then reinstall it if required (if this machine is not connected to the internet at all, then you should NOT install the update, since it requires to connect to the MS servers at least every 90 days to avoid showing a non-genuine notification)

    If you do that, and post a new MGADiag report, it may show further detail.


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Thursday, November 12, 2015 11:50 AM
    Moderator

All replies

  • The error code 0xC004F00F implies that the hardware that Windows is seeing has significantly changed since the original activation.

    This installation is in a Virtual Machine (based on VMware) - have you changed NIC's (either virtual or hardware?) or the hardware base?

    Have you ever managed to activate on these installs using this Volume License MAK Key?


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Tuesday, November 10, 2015 8:50 PM
    Moderator
  • I already know why the system requires activation.  I have activated other VMs with the same MAK key.

    I'm trying to understand why the GUI interface for Windows Activation is failing with an error, instead of letting me continue with the activation, and what it would take to fix that.

    Thanks.


    Wednesday, November 11, 2015 5:17 PM
  • I suspect that part of the problem relates to the errors showing relating to the WAT update.

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[hr = 0x80070002]
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[hr = 0x80070002]
    File Mismatch: C:\Windows\system32\wat\watux.exe[hr = 0x80070002]
    File Mismatch: C:\Windows\system32\wat\watweb.dll[hr = 0x80070002]
    


    Where the update is not installed, the error codes are 0x80070003 (path not found) rather than 0x80070002 (file not found) - this possibly implies that the update has been installed, but that rather than uninstalling it properly, the decision was taken to simply delete the files.

    The solution for that would be to do the uninstall in the normal manner from the Installed Updates listing (KB971033), or using the command:

    wusa /uninstall /kb:971033

    You may then reinstall it if required (if this machine is not connected to the internet at all, then you should NOT install the update, since it requires to connect to the MS servers at least every 90 days to avoid showing a non-genuine notification)

    If you do that, and post a new MGADiag report, it may show further detail.


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Thursday, November 12, 2015 11:50 AM
    Moderator