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Office 2007 validated as genuine until laptop blew up and was replaced RRS feed

  • Question

  • My Office 2007 was validating as genuine for over a year on my old laptop, the screen then went bang and I replaced the laptop and reinstalled all my programs.

    Office 2007 was then still validating as genuine for the first couple of months but is now saying it is not genuine.

    THe old laptop is rigged up to the television set for my son to use for his games but I removed Office 2007 from it so there is only one copy running on one computer.  It is used for business and was bought from a store, can;t rmember which one as it was about 18 months ago.

    I have copied down the report below:  Help!!

    Only other difference between this coputer and the old one is that this one runs VISTA and the old one ran XP Pro.


    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-KC7KG-4YR37-H8PHC
    Windows Product Key Hash: G5lQ2Di2pplJNVw7Il78e53cf0w=
    Windows Product ID: 89572-OEM-7332166-00185
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.002
    ID: {FB38E9A4-4D1A-49BA-B3AE-20B7E300BC7E}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Basic
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.090803-2339
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Professional Plus 2007 - 108 Invalid VLK
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\G530\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{FB38E9A4-4D1A-49BA-B3AE-20B7E300BC7E}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6002.2.00010300.2.0.002</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-H8PHC</PKey><PID>89572-OEM-7332166-00185</PID><PIDType>2</PIDType><SID>S-1-5-21-2290996597-3491832191-4098291409</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>444622G             </Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>6GET17WW(V1.08)     </Version><SMBIOSVersion major="2" minor="5"/><Date>20090401000000.000000+000</Date></BIOS><HWID>4B333507018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>TP-6G   </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>108</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>BE1E78FA9F50D86</Val><Hash>IMGCb2NRyrp0jjHbXDn/pPWyOTA=</Hash><Pid>89409-707-4759755-65150</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="108"/><App Id="16" Version="12" Result="108"/><App Id="18" Version="12" Result="108"/><App Id="19" Version="12" Result="108"/><App Id="1A" Version="12" Result="108"/><App Id="1B" Version="12" Result="108"/><App Id="44" Version="12" Result="108"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, HomeBasic edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: 199086aa-6cb8-4e5b-b698-f2be56f1e8ee
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89572-00146-321-600185-02-1033-6001.0000-2042009
    Installation ID: 009906562593451366013614311021522763200382439042796543
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: H8PHC
    License Status: Licensed

    HWID Data-->
    HWID Hash Current: NAAAAAEAAgABAAIAAQABAAAAAwABAAEAeqhWc96D5qF6f5rjSHsKEPL0tD6qWYhIrFZWuA==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   PTLTD     APIC 
      FACP   LENOVO  TP-6G  
      HPET   LENOVO  TP-6G  
      BOOT   PTLTD   $SBFTBL$
      MCFG   LENOVO  TP-6G  
      SLIC   LENOVO  TP-6G  
      SSDT   PmRef  Cpu0Cst
      SSDT   PmRef  Cpu0Cst
      SSDT   PmRef  Cpu0Cst



    Monday, November 2, 2009 12:40 PM

Answers

  • Hello pamdill,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Professional Plus 2007 - 108 Invalid VLK
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005


    Your Lenovo computer's current installation of Office Professional Plus 2007 is a Volume Licensing installation, and the installation was done with an Invalid Volume Licensing Product Key (VLK).

    Invalid VLK means that the product key used to install Office Professional Plus 2007 was never a genuine product key issued by Microsoft.  This invalid key was instead made by a pirating program known as a Key generator, or keygen for short.

    The change from the old computer to this computer would have nothing to do with the software installation being nongenuine, as it was never a genuine copy of Office to begin with.

    If your use of the volume licensing software on the computer is in conjunction with a business, educational, or governmental entity, please contact your IT department for further information.


    If you are an individual consumer and purchased this copy of Office Professional Plus 2007 from a seller, then you should not have been sold Volume Licensing software and should certainly not have been given this invalid key by the seller.  Your options at this point include returning to the seller to demand the genuine Microsoft Office that you paid for; to return the software to the seller for a refund; or to read the FAQ to see if you qualify for participation in the Office Genuine Offer for discounted or complimentary replacement of your nongenuine Office:  
    http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en#ID0EKNAC

    It seems that a favorite tactic of software counterfeiters is to sell genuine-looking retail packages for Office Professional 2007 that have counterfeit discs inside that actually install a nonegenuine copy of Office Professional Plus 2007, an edition of Office that is a volume licensing product only.  Please visit www.howtotell.com to see samples of genuine Office software and samples of counterfeit copies of Office.

    If you would like to participate in the Office Genuine Offer, please follow the prompts that the Notifier Utility is displaying to "Learn More."

    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Wednesday, November 4, 2009 9:53 PM
    Monday, November 2, 2009 5:19 PM