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Office Validation RRS feed

  • Question

  • I have installed Microsoft Office Professional 2007 from newly purchased kit from Microsoft (and paid almost US$500 for it!!) but something is wrong with the validation. It all works OK functionally, but when I try to download, templates for example, from the Microsoft Templates on line, it will not download and tells me my software is not validated.
    Anyone?
    • Moved by Stephen Holm Monday, September 8, 2008 4:33 PM Please post in Office (Moved from Windows Vista Validation Issues (Windows Vista) to Office Genuine Advantage Validation Issues (Office))
    Monday, September 8, 2008 4:07 AM

Answers

  • BADGERSCEBU,

     

    Please run a diagnostic test so that I may analyze the results. Next follow the on-screen prompts to resolve the issue if any of the checks at the above site fail. If after attempting to resolve the issue as per the instructions on the above site fails, please refer to the link below and run the Microsoft Genuine Advantage Diagnostic Tool:

    http://go.microsoft.com/fwlink/?linkid=52012

    By clicking the link below, you will download the Microsoft Genuine Diagnostic Tool.  Then click the Run button. Then click the Run button again. Then click the Continue button to perform the diagnostic. The Windows tab should show, click the Copy button to paste your report to the clipboard.  Then paste the report into a New Post on this Forum by adding a post in it and pressing Ctrl V (to paste the text). Clicking the OK button will clear the Diagnostic window. Here is the download link:

     http://go.microsoft.com/fwlink/?linkid=52012

    Step 2: Tell us about the Certificate of Authenticity (COA) for your copy of Windows.

    1. What edition/version of Windows XP is titled? Home, Pro, or Media Center?

    2. Does it read "OEM Software" or "OEM Product" in black lettering?

    3. Or, does it have the computer manufacturer's name in black lettering?

    4. Please provide the customer scenario you are experiencing.

    5. DO NOT post the Product Key.

    Not sure what to look for, see this page to reference your COA:

    http://www.microsoft.com/resources/howtotell/en/coa.mspx

    NOTE: The data collected with the Microsoft Genuine Diagnostics Tool does NOT contain any information that can personally identify you. The information can be fully reviewed, by you, before being posted.

    Thank you for your participation here on the Windows Genuine Advantage (WGA) program forums. We look forward to working with you.


    Rick, MS

    • Marked as answer by RickImAPC Monday, September 15, 2008 10:40 PM
    Monday, September 8, 2008 5:59 PM

All replies

  • BADGERSCEBU,

     

    Please run a diagnostic test so that I may analyze the results. Next follow the on-screen prompts to resolve the issue if any of the checks at the above site fail. If after attempting to resolve the issue as per the instructions on the above site fails, please refer to the link below and run the Microsoft Genuine Advantage Diagnostic Tool:

    http://go.microsoft.com/fwlink/?linkid=52012

    By clicking the link below, you will download the Microsoft Genuine Diagnostic Tool.  Then click the Run button. Then click the Run button again. Then click the Continue button to perform the diagnostic. The Windows tab should show, click the Copy button to paste your report to the clipboard.  Then paste the report into a New Post on this Forum by adding a post in it and pressing Ctrl V (to paste the text). Clicking the OK button will clear the Diagnostic window. Here is the download link:

     http://go.microsoft.com/fwlink/?linkid=52012

    Step 2: Tell us about the Certificate of Authenticity (COA) for your copy of Windows.

    1. What edition/version of Windows XP is titled? Home, Pro, or Media Center?

    2. Does it read "OEM Software" or "OEM Product" in black lettering?

    3. Or, does it have the computer manufacturer's name in black lettering?

    4. Please provide the customer scenario you are experiencing.

    5. DO NOT post the Product Key.

    Not sure what to look for, see this page to reference your COA:

    http://www.microsoft.com/resources/howtotell/en/coa.mspx

    NOTE: The data collected with the Microsoft Genuine Diagnostics Tool does NOT contain any information that can personally identify you. The information can be fully reviewed, by you, before being posted.

    Thank you for your participation here on the Windows Genuine Advantage (WGA) program forums. We look forward to working with you.


    Rick, MS

    • Marked as answer by RickImAPC Monday, September 15, 2008 10:40 PM
    Monday, September 8, 2008 5:59 PM
  • Diagnostic Report (1.7.0110.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-GD6GR-K6DP3-4C8MT
    Windows Product Key Hash: s2kt66ZJWfV4nS1wFD5F9bxTSDw=
    Windows Product ID: 55277-OEM-2111907-00102
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010300.2.0.hom
    ID: {34133E7F-7EB5-46A6-989F-E953F8A35158}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.18.5
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.18.5
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: Microsoft
    OGAAddin.
    Monday, October 27, 2008 6:17 AM