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Dynamic 365 - Can't qualify again after reactive lead RRS feed

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    Hi, i want to qualify my existing lead so i can go to the opportunity process.

    First, I already qualified this lead, 

    after that i reactived this lead and accidently delete the data in opportunity, so i cant go to the next process

    but when i qualified this lead again the system said "unexpected error"

    and if i disqualified this lead, its works,  i got no error message.

    so, how to make this lead qualify again? 

    thank you

    Thursday, May 4, 2017 3:20 AM

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    Try to move the business process stage back to Qualify on the Lead record. You can move business process stage through arrow buttons that can be found on bottom-right corner of business process flow on the Lead form.

    Once its in that stage you should be able to qualify that lead again.

    HTH :)

    Monday, May 8, 2017 6:57 PM

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  • Question
    Sign in to vote
    1
    Sign in to vote

    Try to move the business process stage back to Qualify on the Lead record. You can move business process stage through arrow buttons that can be found on bottom-right corner of business process flow on the Lead form.

    Once its in that stage you should be able to qualify that lead again.

    HTH :)

    Monday, May 8, 2017 6:57 PM
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    It works, Thank You :)
    Tuesday, May 9, 2017 4:08 AM