Thinking about getting MSCRM - Blackberry Question RRS feed

  • Question

  • Currently each sales person has their own accounts/contacts in Outlook.  But with MSCRM I understand all these accounts/contacts combined would need to live in CRM and synced back to each individual's Outlook.

    I'm sure you can set it up so only each individual Salesperson's accounts/contacts are synced back to Outlook (so they're only seeing their contacts in their Outlook and thus on their Blackberrys), but what happens when multiple sales people have the same accounts/contacts and they all want to see that info in Outlook and on Blackberry.  (and its very random)

    Can you assign single accounts to multiple users?



    • Moved by Xiaopeng Wu Tuesday, March 8, 2011 10:26 PM Forum consolidation (From:CRM Online)
    Wednesday, July 28, 2010 7:08 PM