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This copy of Windows is not Genuine/New and improved thread with diagnostic report RRS feed

  • Question

  • Last Sunday, Jan. 31, 2010, I tried to update some songs on my iPhone and the system crashed.  I was left with a black screen desktop with the following in the lower right corner just above the toolbar:
    Windows Vista (TM)
    Build 6002
    This copy of Windows is not Genuine

    I have tried slui.exe 3 and 4.  Only 3 brought a response which asked me to activate Vista with my Product Key.  After entering the PK it told me it was invalid.  OEM installation of Vista from HP when I purchased the computer in '08.  I ran Malwarebytes anti-malware in safe mode.  No infected files.  Anything in the Start Menu will not function: no control panel, no computer properties, very few programs listed and none of them work from the Start Menu.  I can back door a command line prompt from an address bar in the toolbar and get Internet Explorer to work, but I cannot download anything or start a Remote session with MS support.  2 1/2 hours on the phone last night with no resolution as of yet.  I have tried every solution posted in similar threads multiple times.  Any suggestions?Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
    Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
    Windows Product ID: 89583-OEM-7332157-00061
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {FAD6167F-5D20-4151-B61B-D6A4EA0F0FF7}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000009
    Build lab: 6002.vistasp2_gdr.090803-2339
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A
    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_70AFE6BE-656-80070057_E2AD56EA-815-80070057
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    File Scan Data-->
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{FAD6167F-5D20-4151-B61B-D6A4EA0F0FF7}</UGUID><Version>1.9.0019.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89583-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-3246068436-2347785593-2205192038</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv7 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.0A</Version><SMBIOSVersion major="2" minor="4"/><Date>20080717000000.000000+000</Date></BIOS><HWID>F8333507018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>6C35E100F6D55B8</Val><Hash>zjQiVkXMRm9ZnlxEKFBnpC/1T4k=</Hash><Pid>81602-OEM-6873236-57202</Pid><PidType>4</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 
    Spsys.log Content: 0x80070002
    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Windows Activation Technologies-->
    N/A
    HWID Data-->
    HWID Hash Current: NgAAAAEAAgABAAEAAQACAAAABAABAAEA6GE0CeDayCd6f0qufDny9NabRgUL5HKypoWsVkbK
    OEM Activation 1.0 Data-->
    N/A
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   HPQOEM  SLIC-MPC
      FACP   HP      VADER  
      HPET   HPQOEM  SLIC-MPC
      BOOT   HPQOEM  SLIC-MPC
      MCFG   HPQOEM  SLIC-MPC
      SSDT   PmRef  CpuPm
      ASF!   HPQOEM  SLIC-MPC
      SLIC   HPQOEM  SLIC-MPC
      SSDT   PmRef  CpuPm


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    Friday, February 5, 2010 3:51 PM

Answers

  • Hello kafkaesque,

    The Diagnostic Report suggest that Vista's Licensing Store is corrupt or unreadable for some reason.  Please try the below steps to recreate the Store.

    1) Open an Internet Browser window.
    2) Type: %windir%\system32 into the browser address bar.
    3) Find the file CMD.exe
    4) Right-Click on CMD.exe and select Run as Administrator
    5) Type: net stop slsvc  (it may ask you if you are sure, select yes)
    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
    7) Type: rename tokens.dat tokens.bar
    8) Type: cd %windir%\system32
    9) Type: net start slsvc
    10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
    11) Restart your computer twice.
    12) You may be required to enter the Product Key and/or Activate.

    Thank you,
    Darin MS
    • Proposed as answer by Darin Smith MS Friday, February 5, 2010 11:12 PM
    • Marked as answer by kafkaesque Sunday, February 7, 2010 2:09 AM
    Friday, February 5, 2010 11:12 PM

All replies

  • Hello kafkaesque,

    The Diagnostic Report suggest that Vista's Licensing Store is corrupt or unreadable for some reason.  Please try the below steps to recreate the Store.

    1) Open an Internet Browser window.
    2) Type: %windir%\system32 into the browser address bar.
    3) Find the file CMD.exe
    4) Right-Click on CMD.exe and select Run as Administrator
    5) Type: net stop slsvc  (it may ask you if you are sure, select yes)
    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
    7) Type: rename tokens.dat tokens.bar
    8) Type: cd %windir%\system32
    9) Type: net start slsvc
    10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
    11) Restart your computer twice.
    12) You may be required to enter the Product Key and/or Activate.

    Thank you,
    Darin MS
    • Proposed as answer by Darin Smith MS Friday, February 5, 2010 11:12 PM
    • Marked as answer by kafkaesque Sunday, February 7, 2010 2:09 AM
    Friday, February 5, 2010 11:12 PM
  • I will try this again; however, when I tried it earlier today (for some reason the pc had more funtionality today thus the diagnostic report) after the rename command it said "A duplicate file name exists, or the file cannot be found." Any suggestions if this does not work?

     Same message as before: A duplicate file exists, or the file cannot be found.
    Friday, February 5, 2010 11:37 PM
  • My Windows Vista Ultimate OEM that I bought when I built my pc is now not recognised by Microsoft as being a valid copy. I have just had to reinstall after a bad crash, this would be the fourth/fifth time in five years. I tried your above but it still tells me that the software is in use by another computer. I am frustrated beyond belief especially as there is no direct contact available with Microsaft other than £46 an hour pro help. I am not paying another £80 just to get a product key so I can use my own copy of windows. Any help would be appreciated.

    Davephiluk
    Saturday, February 6, 2010 2:59 PM
  • Dave - Your OEM copy of software will not be honored by Microsoft. You will have to go to the OEM to resolve this. Additionally, the Product key on your device doesn't mean anything. It's not your Product Key and it won't work. Essentially the sticker is a complete lie.

    The OEM probably will only allow you to completely wipe out your system and start over.

    Personally I find this reprehensible conduct, however that's what you are stuck with. I know.... I'm facing the same thing with my IBM and Windows Vista Ultimate.  Microsoft will not honor and IBM/Lenovo will not ID the Product Key. They will only honor a complete system wipe out to original.

    So, you think you have your own copy of a Genuine Microsoft OS, but in reality you do not.
    Saturday, February 6, 2010 4:10 PM
  • I no longer have the non-genuine message in the lower right corner; however, I still have reduced function of the pc.  Thanks for your help.  I'm off to search other forums.
    Sunday, February 7, 2010 2:11 AM
  • Thanks D, I suspected as much I just hoped somebody had found a solution. No respect for Microsoft any more they deserve to have their products pirated and the OEM should make it clear that the product has a limited lifespan if you have to reinstall.
    Sunday, February 7, 2010 11:07 AM
  • Dave- Just to update you. Of course there is no support from Lenovo. Their phone message states they wanted me "extremely satisfied".... That would also be a lie. Since they will not give me a VALID Product ID for the system I purchased from them I decided since my information was still intact that I'd spend $300 and add it to the thousands already given to Microsoft for subpar product and purchased Windows 7 Professional. And, just so Microsoft can screw me one more time I cannot upgrade this as the existing OS is Vista Ultimate.

    So, back to the store today to add $15 more dollars.

    I can tell you right now I am extremely tempted to put this system back to it's original state, turn off firewalls, delete anti-virus, prevent any updates and put it on the net.

    My troubles all originated from a Microsoft update. Since Microsoft and the OEM both don't honor the end user I would be wary of applying any updates from Microsoft if you are running OEM supplied Microsoft OS. The OEM provider should actually be providing their own OEM software updates they maintain responsibility for--- However, I can see that Msoft and the OEM have their cake and are eating it. Time to write a letter to my local governor and senators.

    EDIT: This gets even better.... I now have WIN 7 Ultimate and it cannot load in safe mode. Since the system is requiring an activation license code the manufacturer will not give I cannot do anything. So, not only do I not have a valid license agreement from the OEM, I now have (useless to me) WIN 7 Ultimate I will now be returning.

    I am now thouroughly determined to get on this with the local governments in my state. Web site to follow. This is simply ridiculous behavior by Microsoft and the OEM and this type of beating the consumer to death should be stopped.
    • Edited by DClasen Sunday, February 7, 2010 5:02 PM More Information
    Sunday, February 7, 2010 2:25 PM
  • Here is the Moderator Darin's explanation--- http://social.microsoft.com/Forums/en/genuinevista/thread/a4e1ea1d-fae7-4711-9f70-07839455dd58

    Problem with the explanation is the Product Key underneath is still a lie - or at the very least in the case of IBM/Lenovo they refused to honor it stating "it's a MSoft requirement but it means nothing. " 

    What matters is the result here and I had a computer with what was supposed to be valid software. Something went wrong and even though my programs and data were intact Microsoft and the OEM forced me into wiping out my drive and starting over. I also see that Lenovo modified the MSoft EULA to do some serious CYA so I can't get them there.

    So, next best thing for me besides writing the local politicians is dumping anything Msoft I have from phone to PC. Other than business necessity I'm done with these people. I'm going to finally try Apple. Likely they aren't out for participating in the malicious treatment MSoft and Lenovo delivered.

    Darin, you can take your company and I think you know what to do with it.
    Monday, February 8, 2010 6:05 AM
  • I am with you DClasen, I have a ubuntu disk which, although not the best system in the world, is free! Microsoft you don't deserve loyal customers.
    Monday, February 8, 2010 8:39 AM
  • Dave- One last update. Since I found Darin's post I recontacted Lenovo. I got the same ____ story as before. So, I asked for the Supervisor and again the same garbage where they said the Product Key on the bottom meant absolutely nothing and MSoft simply required it be attached.

    So, then I asked for the COA-SLP number on the back of the device to be replaced. Because if I have that number I can at least phone it in. Then the Supervisor started admitting that probably they could have resolved my issue with this. Of course I let him know my complete displeasure about the situation. So, I went through two Supervisors and 7 techs and only the very last one disclosed information.

    So, this is the game the OEM plays with you. Of course Msoft is not much better because they don't support their product by giving reasonable information on OEMs when you call in. You have to hunt it down on a message board.
    Monday, February 8, 2010 4:46 PM
  • Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50

    Cached Validation Code: 0xc004c4a8
    Windows Product Key: *****-*****-4WD8X-M9WM7-CH4CG
    Windows Product Key Hash: EkdqJZ28Y9zyrh7DU/lHNjTXlQY=
    Windows Product ID: 89572-OEM-7332166-00096
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.002
    ID: {2961A330-68C2-48FF-AD29-CAF7515949C6}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Basic
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.090805-0102
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{2961A330-68C2-48FF-AD29-CAF7515949C6}</UGUID><Version>1.9.0019.0</Version><OS>6.0.6000.2.00010300.0.0.002</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-CH4CG</PKey><PID>89572-OEM-7332166-00096</PID><PIDType>2</PIDType><SID>S-1-5-21-1965274814-3843900547-943763497</SID><SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>Dimension 3000               </Model></SYSTEM><BIOS><Manufacturer>Dell Computer Corporation</Manufacturer><Version>A01</Version><SMBIOSVersion major="2" minor="3"/><Date>20040824000000.000000+000</Date></BIOS><HWID>2B323507018400F2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6000.16509
    Name: Windows(TM) Vista, HomeBasic edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: 199086aa-6cb8-4e5b-b698-f2be56f1e8ee
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89572-00146-321-600096-02-1033-6000.0000-0202010
    Installation ID: 007161347464558772177093215885377886397733748163885231
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57201
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57203
    Use License URL: http://go.microsoft.com/fwlink/?LinkId=57205
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57204
    Partial Product Key: CH4CG
    License Status: Unlicensed

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: MgAAAAIAAgABAAEAAQABAAAAAgABAAEA+l48ZATgjs3ChOLH6ovELvL0LORGRKxWyIA=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   DELL    3000  
      FACP   DELL    3000  
      BOOT   DELL    3000  
      SSDT   DELL  st_ex


    i too am having this problem. what can i do or how wuld i be able to get this fixed??

     

    Monday, February 8, 2010 5:05 PM
  • Thanks for keeping me in the loop, it will be interesting to see how it all resolves! (or not)!
    Monday, February 8, 2010 5:13 PM
  • Additionally, the Product key on your device doesn't mean anything. It's not your Product Key and it won't work. Essentially the sticker is a complete lie.


    That is completly incorrect.  The Product Key located on the Certificate of Authenticity sticker on the side or bottom of the computer IS a valid Product Key and Will work.

    You may be upset but do not spead misinformation on this forum.

    Darin MS
    Tuesday, February 9, 2010 6:05 PM
  • Here is the Moderator Darin's explanation--- http://social.microsoft.com/Forums/en/genuinevista/thread/a4e1ea1d-fae7-4711-9f70-07839455dd58

    Problem with the explanation is the Product Key underneath is still a lie - or at the very least in the case of IBM/Lenovo they refused to honor it stating "it's a MSoft requirement but it means nothing. " 


    Don't call me a lier and don't spead disinformation.  

    The Product Key located on the Certificate of Authenticity sticker on the side or bottom of the computer IS a valid Product Key and Will work.

    If I see it again, I will start deleting your poste.  If I continue to see it, your account will be ban.

    Thank you,
    Darin MS
    Tuesday, February 9, 2010 6:09 PM