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Vista Validation Issues Virus Or Worm? RRS feed

  • Question

  • Dont really know whats going on. Ive had this problem for about a week. For some strange reason my copy of windows is not authentic. This is the factory os that came on my laptop. I have tried to install the scan tool from microsoft. No sucsess. My AVG is not detecting any threats. I keep hearing about this "worm" or "virus" thats going around called WGA or something like that. My firewall wont stay on. My laptop manufactor told me that i would have to recover. Im really not trying to do that. Is there a fix to this? If so please help!!!!!!!!!!!
    Sunday, August 15, 2010 9:00 PM

Answers

  • Hello DurtDude,

    In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Run" several times to download and start the Utility.  When asked, click the "Continue" button.  When the utility completes its run, click the "Copy" button, then come back here and paste the report into your post.

    Also, please look on the computer for a Certificate of Authenticity (CoA).  If there is a CoA, please tell us what version and edition of Windows is listed on the CoA, and if there is a manufacturer's name or "OEM Software" or "OEM Product" printed on the CoA.  Do not post the product key printed on the CoA.


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    • Marked as answer by Darin Smith MS Thursday, August 19, 2010 6:59 PM
    Monday, August 16, 2010 2:31 AM

All replies

  • Hello DurtDude,

    In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Run" several times to download and start the Utility.  When asked, click the "Continue" button.  When the utility completes its run, click the "Copy" button, then come back here and paste the report into your post.

    Also, please look on the computer for a Certificate of Authenticity (CoA).  If there is a CoA, please tell us what version and edition of Windows is listed on the CoA, and if there is a manufacturer's name or "OEM Software" or "OEM Product" printed on the CoA.  Do not post the product key printed on the CoA.


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    • Marked as answer by Darin Smith MS Thursday, August 19, 2010 6:59 PM
    Monday, August 16, 2010 2:31 AM
  • No reply from Original Poster.

    Issue is assumed to be resolved.


    Darin MS
    Thursday, August 19, 2010 6:59 PM