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Error 0x800402c9 when updating key

    Question

  • OK, after my HDD broke down I have installed the XP from the CD I legally own on a hardware created RAID1 partition (using a supplementary floppy with the raid controller).

    BUT, after typing the product key I have on the sticker on my PC case the installer declared that the key is invalid.

    Thus I downloaded the "windows product key update tool", however it spawned me the "0x800402c9 error".

    The Windows Genuine Advantage tool sayes "We are unable to determine whether your copy of Windows is genuine at this time".

    And the 30 day evaluation time is running out.

    Not to mention that there were plenty of drivers missing, including ethernet driver that I had to download on another computer and manually transfer to the XP machine.

    Now, dear tech specialists, what I should do about WGA and my product key to be able to properly use this XP.

    Wednesday, October 26, 2016 7:14 PM

Answers

All replies

  • MGA Diagnostic Report is Required:

    To properly analyze and solve problems with Activation and Validation, we need to see a full copy of the diagnostic report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )

    Once downloaded, run the tool.
    Click on the Continue button, after a short time, the Continue button will change to a Copy button.
    Click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your post.

    Carey Frisch

    Thursday, October 27, 2016 12:59 AM
    Moderator
  • Here is what the tool gave me:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Not Activated
    Validation Code: 1
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-RDT36-M9M28-VPVHM
    Windows Product Key Hash: HJN2yznyBPL5E+5kgNq5FsHmzKs=
    Windows Product ID: 76447-OEM-2212034-51200
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: {EDE90ABD-3F46-40AF-A0BB-5B7594D464D0}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1_025D1FF3-238-2_025D1FF3-258-3
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-543-80070002_025D1FF3-230-1_025D1FF3-238-2_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{EDE90ABD-3F46-40AF-A0BB-5B7594D464D0}</UGUID><Version>1.9.0027.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-VPVHM</PKey><PID>76447-OEM-2212034-51200</PID><PIDType>3</PIDType><SID>S-1-5-21-1606980848-484763869-682003330</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1236   </Version><SMBIOSVersion major="2" minor="4"/><Date>20080715000000.000000+000</Date></BIOS><HWID>B66B330701847D6B</HWID><UserLCID>0415</UserLCID><SystemLCID>0415</SystemLCID><TimeZone>Środkowoeuropejski czas stand.(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData>      <Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Licensing Data-->
    N/A

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 13340:ASUSTeK Computer Inc|14A57:GENUINE C&C INC|10D47:MPC Computers
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

    Now this:

    "Windows Product Key: *****-*****-RDT36-M9M28-VPVHM"

    is suspicious, the 3 segments of the key are different from what I have on the sticker on the PC and different from what I found on the installation CD in the folder i386 in the wile UNATTEDND.TXT.
    The CD itsef is original, factory pressed and the system was running well on the previous HDD, though I only have the CD in a replacement white paper sleeve and I have no idea where is the original box.
    And since the previous and only copy of the system is destroyed and inaccessible it is not a breach of the license agreement to have it installed again.

    Though after installing it there are drivers missing in the Device Manager and I have no idea how to reinstall them, I installed Ethernert driver by downloading the driver from the Motherboard manufacturer on other computer and transffered it the XP one, thus I can write this.

    UPDATE:

    I have found the key and went to the next step that unfortunately cannot pass, because it cannot connect to the server, as cannot Internet Explorer, though the internet connection is active and Firefox works normally, but there are other minor bugs, I gut error about kernel32.dll when I try to install antivirus, etc...

    • Edited by SFtheGreat Sunday, October 30, 2016 4:20 PM
    Friday, October 28, 2016 2:18 PM
  • This sounds like some fairly major corruption :(

    You could try using the Key Update service - it may work for you...

    Use the Product Key Update Tool - http://windows.microsoft.com/en-GB/windows/help/genuine/product-key to change the Key to the one on your COA sticker/POL card, then reboot and  post a new MGADiag report so we can confirm that everything went OK


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Saturday, November 12, 2016 4:41 PM
    Moderator