locked
I can't change details in my account RRS feed

  • Question

  • Hello
    I live in Canada but somehow my account with Windows Live One care says I live in the USA. Now I need to renew my subscription but can't because I'm not able to change the country, no matter what I've tried. I can't enter my address in Canada since it's asking me for a state. I checked in my hotmail account and it does say I live in Canada. What do I do? My subscription expires in 2 weeks...

    • Moved by Stephen BootsMVP, Moderator Thursday, February 26, 2009 1:18 PM Billing issue, not antivirus topic (Moved from Windows Live OneCare Anti-Virus to Windows Live OneCare General)
    Thursday, February 26, 2009 3:01 AM

Answers

  • If your details for your subscription LiveID at https://billing.microsoft.com show your country as US and cannot be changed, you have 3 choices:
    1. Abandon this subscription when it expires and purchase a new subscription by using a new LiveID. This will require uninstalling and reinstalling OneCare. You can purchase a new subscription online or use a retail copy.
    2. Purchase a retail box copy of OneCare and renew your existing subscriptio at https://billing.microsoft.com by selecting the option to renew with a PIN or key.
    3. Contact Billing support for help. However, past reports here have indicated that they may not be able to change the profile information for your Billing account.
     

    How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90

    -steve


    Microsoft MVP Windows Live / Windows Live OneCare & Live Mesh Forum Moderator
    Thursday, February 26, 2009 1:24 PM
    Moderator