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I'm getting the not Genuine notification and don't know why or what to do about it RRS feed

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    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-T3YTV-T3TH8-68RB3
    Windows Product Key Hash: 7y04Gt7pDW4wF3kp3V1rRcbb0K8=
    Windows Product ID: 76487-OEM-2258972-90825
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {FC80305E-7D21-4CD6-8851-E344A7BE3AA0}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    Microsoft Office Project Standard 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\WINDOWS\system32\syssetup.dll[5.1.2600.5512]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{FC80305E-7D21-4CD6-8851-E344A7BE3AA0}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-68RB3</PKey><PID>76487-OEM-2258972-90825</PID><PIDType>3</PIDType><SID>S-1-5-21-606747145-583907252-1606980848</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Latitude D820                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A06</Version><SMBIOSVersion major="2" minor="4"/><Date>20070402000000.000000+000</Date></BIOS><HWID>A2703007018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57776</Pid><PidType>14</PidType></Product><Product GUID="{91120000-003A-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Project Standard 2007</Name><Ver>12</Ver><Val>A03876AF20C2F0A</Val><Hash>t546whCObUOmHg++uXD8X1p8mto=</Hash><Pid>84888-901-9700057-63014</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="11" Result="114"/><App Id="16" Version="11" Result="114"/><App Id="18" Version="11" Result="114"/><App Id="19" Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App Id="1B" Version="11" Result="114"/><App Id="44" Version="11" Result="114"/><App Id="3A" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 4000:Dell Inc|4000:Microsoft Corporation
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

    The software came pre-installed by Dell, I sent the computer in to be fixed I think they reinstalled the software.
    I have the software from Dell with the product key, do I need to reinstall it?

    Thursday, December 31, 2009 8:43 PM

Answers

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    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2


    The Office Professional 2003 version which you have is a volume license copy which is reported as non-genuine. It is a volume license copy (VLK) of office 2003 which is used for organisation. It is not for OEM (pre-installed) or for retail use. Contact the dealer who provided/installed Office Professional 2003.
    • Marked as answer by Darin Smith MS Wednesday, January 6, 2010 8:43 PM
    Saturday, January 2, 2010 8:58 AM
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    Hello markbch,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    Microsoft Office Project Standard 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1


    The current installation of Office Professional 2003 is a nongenuine volume licensing installation which was done with a very widely pirated but now blocked volume licensing key.

    Your installation of Project Standard 2007 is reporting as a Genuine installation of a retail licensed product, so no worries there.

    Based on your comments about the computer originally having an Office installation preinstalled by Dell when it was new, and the fact that it was sent in for repair and software was reinstalled, I think what happened is the shop used the widely pirated copy of Office to reinstall Office on the computer, and now that copy is showing up as nongenuine.  They did not use a Dell OEM copy of Office.

    So your supposition is correct, in order to Get Office Genuine once again, uninstall the current nongenuine Office from the Add or Remove Programs applet of the Control Panel, restart twice, then install Office using the genuine hologrammed CDs you got from Dell when the computer was new.

    After installing the Dell-supplied Office and activating normally, restart, then visit www.microsoft.com/genuine and click on the Validate Office button.

    Occasionally remnants of the old nongenuine Office can hang around and cause a new installation of Office to continue to report as nongenuine.  If you encounter this, post back with a fresh mgadiag report and we will assist you in getting those remnants cleaned out :-)

    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Wednesday, January 6, 2010 8:43 PM
    Tuesday, January 5, 2010 4:32 PM

All replies

  • Question
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    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2


    The Office Professional 2003 version which you have is a volume license copy which is reported as non-genuine. It is a volume license copy (VLK) of office 2003 which is used for organisation. It is not for OEM (pre-installed) or for retail use. Contact the dealer who provided/installed Office Professional 2003.
    • Marked as answer by Darin Smith MS Wednesday, January 6, 2010 8:43 PM
    Saturday, January 2, 2010 8:58 AM
  • Question
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    0
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    Hello markbch,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    Microsoft Office Project Standard 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1


    The current installation of Office Professional 2003 is a nongenuine volume licensing installation which was done with a very widely pirated but now blocked volume licensing key.

    Your installation of Project Standard 2007 is reporting as a Genuine installation of a retail licensed product, so no worries there.

    Based on your comments about the computer originally having an Office installation preinstalled by Dell when it was new, and the fact that it was sent in for repair and software was reinstalled, I think what happened is the shop used the widely pirated copy of Office to reinstall Office on the computer, and now that copy is showing up as nongenuine.  They did not use a Dell OEM copy of Office.

    So your supposition is correct, in order to Get Office Genuine once again, uninstall the current nongenuine Office from the Add or Remove Programs applet of the Control Panel, restart twice, then install Office using the genuine hologrammed CDs you got from Dell when the computer was new.

    After installing the Dell-supplied Office and activating normally, restart, then visit www.microsoft.com/genuine and click on the Validate Office button.

    Occasionally remnants of the old nongenuine Office can hang around and cause a new installation of Office to continue to report as nongenuine.  If you encounter this, post back with a fresh mgadiag report and we will assist you in getting those remnants cleaned out :-)

    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Wednesday, January 6, 2010 8:43 PM
    Tuesday, January 5, 2010 4:32 PM