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Re: disk write error while checking for genuine download RRS feed

  • Question

  • Hi. I have the same problem.


    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid Product Key
    Detailed Status: N/A
    Windows Product Key: *****-*****-QDW8F-FWJTR-J96HY
    Windows Product Key Hash: QfvLF5v6XKsbP/68/5fsahlwSgM=
    Windows Product ID: 55274-640-0214446-23151
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: c4b058c5-7d0a-49d5-b13d-09953391bce8
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.5.723.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3178-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: c:\windows\system32\ntoskrnl.exe
    File Mismatch: c:\windows\system32\setupapi.dll
    File Mismatch: c:\windows\system32\syssetup.dll

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>c4b058c5-7d0a-49d5-b13d-09953391bce8</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-J96HY</PKey><PID>55274-640-0214446-23151</PID><PIDType>1</PIDType><SID>S-1-5-21-1275210071-436374069-682003330</SID><SYSTEM><Manufacturer>Compaq</Manufacturer><Model>Evo D500</Model></SYSTEM><BIOS><Manufacturer>Compaq</Manufacturer><Version>686Y2 v2.06</Version><SMBIOSVersion major="2" minor="3"/><Date>20011203000000.000000+000</Date></BIOS><HWID>E5963DDF0184CE5E</HWID><UserLCID>0424</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Europe Standard Time(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>      <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 


    Monday, April 30, 2007 9:38 PM

Answers

  • Hi Alan,

     

    Right now, your computer has a Volume Licensing edition of XP Pro installed (Line 8), and that installation was done with a Invalid Volume Licensing Key (VLK).

     On line 2, it says "Invalid Product Key". I have check the Product Key Hash and Product ID (lines 3 & 4) in our Product Key tool here and the Key was created using an illegal key generating tool.  These product keys are commonly referred to as a ‘keygen’ key.  These type of applications can be found out on the internet and they are used to create Invalid Product Keys that look and act like a real keys, but were not, manufactured by Microsoft.

     

     Windows XP appears to have came Pre-installed on your computer:

    1) Look on your computer for a Certificate of Authenticity (CoA) sticker.

    2) Compare the Product Key on the CoA with the last 15 digits of the Product Key listed in your Diagnostic Report

     

    3a) If they are diffrent, go to step 4a)

    3b) If they are the same, go to step 4b)

    3c) If there is no CoA sticker on your computer, go to step 4b)

     

    4a) It appears that Windows XP was re-installed on your computer (using an invalid Product Key) at some point after you bought your computer. My suggestion is to Re-install Windows, using the Product Key from your CoA sticker. If you can not find the Repair/Install CD that came with your computer, you may need to contact the Manufacturer of your computer for a replacment.

    4b) It is quite common for unscrupulous resellers to bundle a keygen VLK with software because they are aware that there is only a small chance that the purchaser will find out that they have received counterfeit Software and Product Key. If you go to http://www.microsoft.com/resources/howtotell/en/default.mspx , you can see that some counterfeits can be very sophisticated. I can provide you with a couple options and I recommend that you follow up with both:

     

    * Contact the person/company that sold you the software and demand the Genuine Microsoft software, that you paid for. Or a Refund.

    * Click on the blue star in the System Tray and Submit a Piracy Report to Microsoft. If it is a High Quality counterfeit (go to http://www.microsoft.com/resources/howtotell/en/default.mspx for comparisons), you may be eligible for a free replacement. 

    or

    * Click on the blue star in the system tray and follow the directions to purchase a WGA kit.

     

    Thank you,

    Darin Smith

    MGA Forum Program Manager

    --------------------------------------------------------

    All Users: Please go to http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=1255325&SiteID=25 before

    posting a question.

    --------------------------------------------------------

    Tuesday, May 1, 2007 9:08 PM

All replies

  • Hi Alan,

     

    Right now, your computer has a Volume Licensing edition of XP Pro installed (Line 8), and that installation was done with a Invalid Volume Licensing Key (VLK).

     On line 2, it says "Invalid Product Key". I have check the Product Key Hash and Product ID (lines 3 & 4) in our Product Key tool here and the Key was created using an illegal key generating tool.  These product keys are commonly referred to as a ‘keygen’ key.  These type of applications can be found out on the internet and they are used to create Invalid Product Keys that look and act like a real keys, but were not, manufactured by Microsoft.

     

     Windows XP appears to have came Pre-installed on your computer:

    1) Look on your computer for a Certificate of Authenticity (CoA) sticker.

    2) Compare the Product Key on the CoA with the last 15 digits of the Product Key listed in your Diagnostic Report

     

    3a) If they are diffrent, go to step 4a)

    3b) If they are the same, go to step 4b)

    3c) If there is no CoA sticker on your computer, go to step 4b)

     

    4a) It appears that Windows XP was re-installed on your computer (using an invalid Product Key) at some point after you bought your computer. My suggestion is to Re-install Windows, using the Product Key from your CoA sticker. If you can not find the Repair/Install CD that came with your computer, you may need to contact the Manufacturer of your computer for a replacment.

    4b) It is quite common for unscrupulous resellers to bundle a keygen VLK with software because they are aware that there is only a small chance that the purchaser will find out that they have received counterfeit Software and Product Key. If you go to http://www.microsoft.com/resources/howtotell/en/default.mspx , you can see that some counterfeits can be very sophisticated. I can provide you with a couple options and I recommend that you follow up with both:

     

    * Contact the person/company that sold you the software and demand the Genuine Microsoft software, that you paid for. Or a Refund.

    * Click on the blue star in the System Tray and Submit a Piracy Report to Microsoft. If it is a High Quality counterfeit (go to http://www.microsoft.com/resources/howtotell/en/default.mspx for comparisons), you may be eligible for a free replacement. 

    or

    * Click on the blue star in the system tray and follow the directions to purchase a WGA kit.

     

    Thank you,

    Darin Smith

    MGA Forum Program Manager

    --------------------------------------------------------

    All Users: Please go to http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=1255325&SiteID=25 before

    posting a question.

    --------------------------------------------------------

    Tuesday, May 1, 2007 9:08 PM
  • Hi, and thank you for advices. But I still have problems.

    I did re-install Windows XP using an invalid Product Key after I bought my computer. The problem is in the fact that I have recently purchased a genuine product key online after my copy of Windows did not pass genuine validation. I've run the Windows Product Key Update Tool but it stops with Error: 0x800402c9, "disk-write error while updating system components".

    What does this mean? Will I be able to use the Product Key I've purchased on my computer? Should I wait until the new Installation CD arrives and then re-install Windows XP?
    Tuesday, May 1, 2007 10:24 PM
  • Hi Alan,

     

    Very sorry, I misunderstood the problem.

     

    I have taken another look at your Diagnostic Report and if you look at the files listed under 'File Scan Data:' (Line 44) you will see 3 of your system files (ntoskrnl.exe, setupapi.dll and syssetup.dll). From what my Devs tell me, this means these files are either corrupt or have been modified in some way.

     

    I can't be completely sure that these malformed files are causing the 0x800402c9 error, but it's a good bet. And even if they are not causing the error, I would highly suggest that you reinstall using the new install CD and Genuine Product Key, so you can be confident that your Windows is in good working order and that you will not have any future problems related to these strange files. 

     

    Thank you,

    Darin Smith

    MGA Forum Program Manager

    --------------------------------------------------------

    All Users: Please go to http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=1255325&SiteID=25 before posting a question.

    --------------------------------------------------------

     

    P.S. Please don't forget to backup any important files before you reinstall

    Tuesday, May 1, 2007 11:24 PM
  • Thank you, Darin.

    I'll wait for the Installation CD to come and then reinstall Windows.

    Good day.
    Wednesday, May 2, 2007 5:13 PM
  • The system is now working fine. Thanks again.
    Tuesday, May 8, 2007 7:33 AM