CRM 2011 How can i get the Default Queue of a user using SOAP calls

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  Hi,

  The User's default queue will be stored in the QueueId field on the SystemUser entity. You can do a standard SOAP retrieve or retrievemultiple to get the value of that column and the queue.

  ---

  Michael Palmer
  xRMPalmer     @MJFPalmer     Rockstar365

  • Marked as answer by GiveItAShot Monday, September 23, 2013 7:00 AM

  Friday, September 20, 2013 2:10 PM
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  Hi,

  You can use the below OData JavaScript.

    function GetQueueOfUser() {        
           var loggedInUserId = Xrm.Page.context.getUserId();
           SDK.REST.retrieveMultipleRecords("SystemUser", "$select=QueueId&$filter=SystemUserId eq guid'" + loggedInUserId  + "'",
               function (results) {
                   var result = results[0];
                   if (result != null) {
                       var queueId = results[0].QueueId.Id;
                       var queueName = results[0].QueueId.Name;
                       var queueName = results[0].QueueId.LogicalName; 
                   }

               }           
       }
       function errorHandler(error) {
           alert(error.message);
       }

  Hope this helps!

  Thanks!

  • Proposed as answer by JLattimerMVP, Moderator Friday, September 20, 2013 6:01 PM
  • Marked as answer by GiveItAShot Monday, September 23, 2013 7:00 AM

  Friday, September 20, 2013 5:31 PM