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    Trojan:Win32/Vundo.gen!H
    TrojanDropper:Win32/Agent.UM

    One care can not remove these two files and also does´t tell me where they are to manually remove them.

    I have tried to locate it scanning different files but One Care does not locate them unless i Run the full and complete scan, which is of course a nuisance.

    I am on the trial period but not very satisfied

    Need help!
    Friday, May 23, 2008 5:16 PM

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    Hey Alex

     

    To know the location of these 2 files and reason why Onecare was not able to remove them cna you genereate the logs.

    Can you do the follwoing to get the name of the malwares(Trojans)

     

    1. Open OneCare

    2. Click on Change Settings

    3. It will open a window "Windows LiveOne Care Settings"

    4. Click on the Last tab labelled as "Logging"

    5. Click on "Create support Log" button

    6. It will create the support log file in form of HTML and display it in Web Browser like IE

    7. Click on the "Virus and spyware Protection" link

    7. It wll take you to the "Virus and spyware Protection" section where it will tell you about the viruses and the file locations of these viruses, One Care found.

    8. Can you send me that information through email at montyj@microsoft.com

     

    Please let me know if you face any problem with any of these steps.

     

    thanks

    Monty Jain[MSFT] montyj@microsoft.com

     

    Friday, May 23, 2008 5:50 PM

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    Hey Alex

     

    To know the location of these 2 files and reason why Onecare was not able to remove them cna you genereate the logs.

    Can you do the follwoing to get the name of the malwares(Trojans)

     

    1. Open OneCare

    2. Click on Change Settings

    3. It will open a window "Windows LiveOne Care Settings"

    4. Click on the Last tab labelled as "Logging"

    5. Click on "Create support Log" button

    6. It will create the support log file in form of HTML and display it in Web Browser like IE

    7. Click on the "Virus and spyware Protection" link

    7. It wll take you to the "Virus and spyware Protection" section where it will tell you about the viruses and the file locations of these viruses, One Care found.

    8. Can you send me that information through email at montyj@microsoft.com

     

    Please let me know if you face any problem with any of these steps.

     

    thanks

    Monty Jain[MSFT] montyj@microsoft.com

     

    Friday, May 23, 2008 5:50 PM
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    Thank you so much!

    I found the place and now I know how to find them.
    I will let you know how succesful I am

    Thanks again
    Friday, May 23, 2008 6:39 PM
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    I found the names of the malware were yuo told me.
    You have been very helpful.
    I will let you know how I do with the removal

    Thanks
    Alex Clausen
    Friday, May 23, 2008 6:54 PM
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    Hey Alex

     

    I am glad I was able to help you out. If possible could you let me know the name of the file(malware/Virus). I may be able to provide you more info. about why OneCare didnt remove it.

     

    thanks

    MontyMSFT[montyj@microsoft.com]

     

    Friday, May 23, 2008 8:47 PM
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    what is one care and how do i find it ?

     

     

    Saturday, September 6, 2008 10:09 AM
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     carlrobo wrote:

    what is one care and how do i find it ?

     

     

    http://onecare.live.com

     

    -steve

    Tuesday, September 9, 2008 5:32 PM
    Moderator