Diagnostic Report (1.9.0027.0):

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  This may simply be caused by a bad set of Intel Rapid Storage Technology drivers -  

   

  Installing the Intel Rapid Storage Drivers

  try downloading and installing them from here - https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=2101&DwnldID=22194

   

  (you want the iata_enu.exe download)

   

  Once complete, please reboot twice, then post another MGADiag report.   

   

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
  No - I do not work for Microsoft, or any of its contractors.

  • Proposed as answer by Noel D PatonModerator Wednesday, September 25, 2013 8:42 PM
  • Unproposed as answer by Noel D PatonModerator Friday, September 27, 2013 11:27 AM

  Sunday, September 22, 2013 8:40 AM

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  Thank you Noel, for the suggestion.  Unfortunately, I tried it and it wasn't successful.  If you have any other thoughts, I'm willing to try pretty much anything.

  Thursday, September 26, 2013 1:52 AM
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  If you mean that the drivers wouldn't install, then try the earlier set here....

  https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=2101&DwnldID=17882

   

  (IATA89ENU.exe)

   

  Once complete, please reboot twice, then post another MGADiag report. 

   

  If the drivers did install - but no change in the MGADiag results, then try this....

  Please run the following commands in an Elevated Command Prompt

   

  NET STOP CRYPTSVC
  REN C:\WINDOWS\SYSTEM32\CATROOT2 CATROOT2OLD
  NET START CRYPTSVC

   

  once complete, leave the system alone for at least an hour to rebuild the database, then reboot, and run another MGADiag report.
  Note that this may delete your Update History - but all updates will remain installed, and can be viewed in the Installed Updates listing.

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
  No - I do not work for Microsoft, or any of its contractors.

  • Proposed as answer by Noel D PatonModerator Friday, September 27, 2013 11:27 AM
  • Marked as answer by Noel D PatonModerator Saturday, October 5, 2013 10:25 AM

  Thursday, September 26, 2013 10:24 AM

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  Hi Noel, sorru for the confusion.  I was able to install the driver but it made no difference.  I have not run the command prompt and here is the MGADiagnostic Report.  BTW, I also can't seem to download any Windows updates, but have assumed that's because my computer still thinks I don't have Genuine Windows?  Thanks again,

  Diagnostic Report (1.9.0027.0):
  -----------------------------------------
  Windows Validation Data-->

  Validation Code: 0
  Cached Online Validation Code: 0x0
  Windows Product Key: *****-*****-GK4PY-FDWYH-7TP9F
  Windows Product Key Hash: u3xU6PnmumgYLgUpnmbqEw9Q2OA=
  Windows Product ID: 00371-OEM-8992671-00004
  Windows Product ID Type: 2
  Windows License Type: OEM SLP
  Windows OS version: 6.1.7600.2.00010100.0.0.048
  ID: {DA76CC0C-1881-44A4-B21B-C885AD71F627}(3)
  Is Admin: Yes
  TestCab: 0x0
  LegitcheckControl ActiveX: N/A, hr = 0x80070002
  Signed By: N/A, hr = 0x80070002
  Product Name: Windows 7 Professional
  Architecture: 0x00000009
  Build lab: 7600.win7_gdr.120830-0334
  TTS Error:
  Validation Diagnostic:
  Resolution Status: N/A

  Vista WgaER Data-->
  ThreatID(s): N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002

  Windows XP Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  File Exists: No
  Version: N/A, hr = 0x80070002
  WgaTray.exe Signed By: N/A, hr = 0x80070002
  WgaLogon.dll Signed By: N/A, hr = 0x80070002

  OGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  OGAExec.exe Signed By: N/A, hr = 0x80070002
  OGAAddin.dll Signed By: N/A, hr = 0x80070002

  OGA Data-->
  Office Status: 109 N/A
  OGA Version: N/A, 0x80070002
  Signed By: N/A, hr = 0x80070002
  Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
  Default Browser: N/A, hr=0x80070002
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed

  File Scan Data-->

  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{DA76CC0C-1881-44A4-B21B-C885AD71F627}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7TP9F</PKey><PID>00371-OEM-8992671-00004</PID><PIDType>2</PIDType><SID>S-1-5-21-2467478586-2466251706-3603079385</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Travelmate 8372T</Model></SYSTEM><BIOS><Manufacturer>Acer</Manufacturer><Version>V1.09</Version><SMBIOSVersion major="2" minor="6"/><Date>20110331000000.000000+000</Date></BIOS><HWID>49B83607018400FC</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

  Spsys.log Content: 0x80070002

  Licensing Data-->
  Software licensing service version: 6.1.7600.16385

  Name: Windows(R) 7, Professional edition
  Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
  Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764
  Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
  Extended PID: 00371-00178-926-700004-02-1033-7600.0000-3622010
  Installation ID: 012442640011553752603980822252852615937862511494674281
  Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
  Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
  Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
  Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
  Partial Product Key: 7TP9F
  License Status: Licensed
  Remaining Windows rearm count: 2
  Trusted time: 26/09/2013 8:16:12 PM

  Windows Activation Technologies-->
  HrOffline: 0x00000000
  HrOnline: 0x00000000
  HealthStatus: 0x0000000000000000
  Event Time Stamp: 9:24:2013 19:49
  ActiveX: Registered, Version: 7.1.7600.16395
  Admin Service: Registered, Version: 7.1.7600.16395
  HealthStatus Bitmask Output:

  
  HWID Data-->
  HWID Hash Current: KgAAAAAAAQABAAEAAAABAAAAAgABAAEA6GGOZJhMlu8wE8RfSmHIYVxd

  OEM Activation 1.0 Data-->
  N/A

  OEM Activation 2.0 Data-->
  BIOS valid for OA 2.0: yes
  Windows marker version: 0x20001
  OEMID and OEMTableID Consistent: yes
  BIOS Information:
    ACPI Table Name OEMID Value OEMTableID Value
    APIC   ACRSYS  ACRPRDCT
    FACP   ACRSYS  ACRPRDCT
    HPET   ACRSYS  ACRPRDCT
    BOOT   ACRSYS  ACRPRDCT
    MCFG   ACRSYS  ACRPRDCT
    WDAT   ACRSYS  ACRPRDCT
    ASF!   ACRSYS  ACRPRDCT
    SLIC   ACRSYS  ACRPRDCT
    ASPT   ACRSYS  ACRPRDCT
    SSDT   PmRef  CpuPm

  Friday, September 27, 2013 2:16 AM
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  Hi again Noel,  just thought you would like to know that I was just successful in downloading MANY updates.  i'm thinking you just might be my new best friend. . . only time will tell!  thanks for taking the time.  it's most appreciated.

  Friday, September 27, 2013 2:35 AM
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  Yep - the file-clearance worked :)

  Good luck!

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
  No - I do not work for Microsoft, or any of its contractors.

  Friday, September 27, 2013 11:27 AM

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