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Virus and Spyware quarentine RRS feed

  • Question

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    I have had Onecare subscription for about 6 mos. I opened up OneCare and was checking out the quarentined "items", It appears that they can be deleted. I had never realised this, and was curios as to exactly what quarentined means exactly-are the viruses and spyware still on my computer? I am guessing yes. I have quite a few in the "Quarentined files". So I pulled up the "Manage files in quarentine window" and at the bottom there apears to be 2 options-delete or restore. But after this window opens I am getting an error message stating "The Virus and Spyware protection service encountered an unknown problem. Please try again later. If the problem persists then contact support".

    Well the problem PERSISTS.  What is up and hpw do i fix it?

     

    Tuesday, June 3, 2008 6:13 AM

Answers

  • Let's go with the easy part first.

     

    Quarantine means that the infected or suspected infected file has been placed in lock-down. It cannot execute, it cannot be opened, it is "inert." The reason for this is that you may disagree with the findings of OneCare and may need to recover the file, which may have been incorrectly reported as infected. Deleting the file would potentially result in the loss of data (yours) or some other software not working correctly - assuming that it is a false positive and not infected.

     

    Now, the harder part of the question. Something in your quarantine folder may be corrupt, which is causing the failure when you attempt to access the Quarantine folder to delete or restore the files. See if this thread helps: 

    If you have an active subscription, which is what was created when you activated on the first computer, http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2811486&SiteID=2

     

    If you need help, contact support.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    -steve

    Tuesday, June 3, 2008 11:29 AM
    Moderator

All replies

  • Let's go with the easy part first.

     

    Quarantine means that the infected or suspected infected file has been placed in lock-down. It cannot execute, it cannot be opened, it is "inert." The reason for this is that you may disagree with the findings of OneCare and may need to recover the file, which may have been incorrectly reported as infected. Deleting the file would potentially result in the loss of data (yours) or some other software not working correctly - assuming that it is a false positive and not infected.

     

    Now, the harder part of the question. Something in your quarantine folder may be corrupt, which is causing the failure when you attempt to access the Quarantine folder to delete or restore the files. See if this thread helps: 

    If you have an active subscription, which is what was created when you activated on the first computer, http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2811486&SiteID=2

     

    If you need help, contact support.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    -steve

    Tuesday, June 3, 2008 11:29 AM
    Moderator
  • OK Steve, thanks for the prompt reply. I read the thread related to my problem, and from what I gather I need to delete the quarentine folder itself. I tried to copy and paste "C:\Documents and Settings\All Users\Application Data\Microsoft\OneCare Protection\Quarantine\ Entries" into the search box in the "start menu" but all that I get is "no entries match your search." My guess is that maybe the person who posted this may be using XP. I am using Vistas Home premium. Where does this folder reside and how can I access it, as I am not all that computer savy yet.

     

    Tuesday, June 3, 2008 8:25 PM
  • You’re exactly right, Charles, the path I gave in my original thread was for Windows XP. In this more recent thread I have attempted to generalize the instructions for Forum viewers. Please let me know if the path I have given for Vista is incorrect.

    http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=3351398&SiteID=2

     

    You will note that it is not necessary to delete the Quarantine folder itself, and that this should not be done if there is any suspicion of a false positive. The other important thing to note that wasn’t mentioned in the original thread is that Folder Options (View) must be set to “Show hidden files and folders” to make the path visible. Your feedback is much appreciated, and please let us know if you have any further trouble.

     

    GreginMich

     

    Tuesday, June 3, 2008 9:48 PM