Answered by:
Unable to sign in/Application error

Question
-
First error: Unable to contact the SharedView service.
Looked through this forum:
1. Browsed to https://svc.sharedview.com/client-config.txt through IEand put this data into my registry HKEY_CURRENT_USER/Software/Microsoft/SharedView/LastClientConfig
2. Installed the certificate for the above site
3. Set IE to my default browser.
4. Set my ie settings: IE->Tools->Internet Options->Advanced Tab->Security Options->”Check for server certificate revocation = checked
The error I'm getting now is as soon as I try to sign in:
Runtime Error!
Program C:\Program Files\Microsoft SharedView (Beta)\SharedView.exe
This application has requested the Runtime to terminate it in an unusual way. Please contact... blah blah blah.
Here is the error log including all the entries for this timestamp from %temp%
Code Block[MC] 20:42:27:055 GMT [THREAD 8928] [A] Log file started: 2007/10/16 20:42:27:055 GMT
[MC] 20:42:27:055 GMT [THREAD 8928] [I] Resetting ServerInfo Probe.
[MC] 20:42:27:055 GMT [THREAD 8928] [N] Protocol registration: placeware.parts.Array
[MC] 20:42:27:055 GMT [THREAD 8928] [N] Protocol registration: placeware.parts.Button
[MC] 20:42:27:055 GMT [THREAD 8928] [N] Protocol registration: placeware.parts.Int
[MC] 20:42:27:055 GMT [THREAD 8928] [N] Protocol registration: placeware.parts.IntDictionaryMap
[MC] 20:42:27:055 GMT [THREAD 8928] [N] Protocol registration: placeware.parts.List
[MC] 20:42:27:055 GMT [THREAD 8928] [N] Protocol registration: placeware.parts.RichString
[MC] 20:42:27:055 GMT [THREAD 8928] [N] Protocol registration: placeware.parts.String
[MC] 20:42:27:055 GMT [THREAD 8928] [N] Protocol registration: placeware.parts.Tuple
[MC] 20:42:27:055 GMT [THREAD 8928] [N] Protocol registration: placeware.apps.applicationsharingparts.ApplicationSharingCore
[MC] 20:42:27:055 GMT [THREAD 8928] [N] Protocol registration: placeware.apps.blobparts.BlobManager
[MC] 20:42:27:055 GMT [THREAD 8928] [N] Protocol registration: com.netopia.pware.io.IRCStream
[MC] 20:42:27:055 GMT [THREAD 8928] [N] Protocol registration: placeware.pod.ConnMgr
[MC] 20:42:27:055 GMT [THREAD 8928] [N] Protocol registration: placeware.apps.express.Express
[MC] 20:42:27:055 GMT [THREAD 8928] [N] Protocol registration: placeware.apps.express.ExpressFrontDoor
[MC] 20:42:27:055 GMT [THREAD 8928] [N] Protocol registration: placeware.apps.express.ExpressOccupant
[MC] 20:42:27:055 GMT [THREAD 8928] [N] Protocol registration: placeware.apps.express.RemoteClipboard
[MC] 20:42:27:055 GMT [THREAD 8928] [N] Protocol registration: placeware.apps.express.Telepointer
[MC] 20:42:27:070 GMT [THREAD 8928] [D] Http user-agent: Mozilla/4.0 (compatible ; MSIE 7.0.5730.11 ; Microsoft Windows XP Professional Service Pack 2 ; Placeware RPC 1.0)
[MC] 20:42:27:070 GMT [THREAD 8928] [W] No localized resource file found. (Path: C:\Program Files\Microsoft SharedView (Beta)\SharedViewRes_*.dll)
[MC] 20:42:27:070 GMT [THREAD 8928] [W] Trying to load default (English)...
[MC] 20:42:27:070 GMT [THREAD 8928] [D] ExpressMainWindow::createFeatures() - m_session is null, 4 placeholders instances to add
[MC] 20:42:33:601 GMT [THREAD 7176] [I] (InetUtils) HttpSendRequest returned status code=200
[MC] 20:42:33:617 GMT [THREAD 8928] [W] PWException being thrown: placeware::PWException: Invalid property syntax (e:\lcs\lm\lms\rel\express-beta1\csrc\placeware\client\util\simpleproperties.cpp: placeware::SimpleProperties::load(), 235)**EDIT** also, I am able sign into windows live messenger from my PC.
Thoughts or suggestions?Tuesday, October 16, 2007 8:54 PM
Answers
-
Hello BlahMatt,
Could you please tell us which version of SharedView that you are using? If you are using the beta 1 version for the first time there is a known issue. Please see http://forums.microsoft.com/SharedViewBeta/ShowPost.aspx?PostID=2274082&SiteID=59 . You can download and install the current version Beta 2 to resolve this from http://www.sharedview.com . From your log file above it appears that you might have the Beta 1 version. Thanks.
Wednesday, October 17, 2007 3:57 PM -
Hi,
It should have redirected you to http://get.live.com/betas/sharedview_betas where there is a "Try it" button that allows you to download the latest version (Beta 2). Thanks.
Wednesday, October 17, 2007 5:12 PM
All replies
-
Hello BlahMatt,
Could you please tell us which version of SharedView that you are using? If you are using the beta 1 version for the first time there is a known issue. Please see http://forums.microsoft.com/SharedViewBeta/ShowPost.aspx?PostID=2274082&SiteID=59 . You can download and install the current version Beta 2 to resolve this from http://www.sharedview.com . From your log file above it appears that you might have the Beta 1 version. Thanks.
Wednesday, October 17, 2007 3:57 PM -
I'm currently using Version 8.0.2729.1
I see that this is the version that the problem is occuring on. When I go to www.sharedview.com though I get redirected to http://get.live.com/betas/home and I don't see anywhere to download the latest version from.
Is there somewhere else I can download it from? Or am I just not seeing something?
Thank you for your response though.
**EDIT** is this it? https://connect.microsoft.com/site/sitehome.aspx?SiteID=94&wa=wsignin1.0
Wednesday, October 17, 2007 5:08 PM -
Hi,
It should have redirected you to http://get.live.com/betas/sharedview_betas where there is a "Try it" button that allows you to download the latest version (Beta 2). Thanks.
Wednesday, October 17, 2007 5:12 PM -
That resolved the problems I was having.
The link still didn't direct me to the correct place but I managed to get the new version from an external site.
Thank you.Thursday, October 18, 2007 4:12 PM