Hi, I took an older computer from my sister a while ago and updated it with a copy of Windows 7 for my daughter. Now it is telling us that the copy is not genuine. I ran the Microsoft Genuine Advantage Diagnostic Tool and I have pasted the result below.
Please let me know what is going on with this error message and what I need to do to get her computer working properly. Thanks.
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 50
Cached Online Validation Code: 0xc004c4a2
Windows Product Key: *****-*****-43RYC-JGMMB-R4DRW
Windows Product Key Hash: E1f9nf91RQXNm80vtfasfFKDx3Q=
Windows Product ID: 00359-233-3505753-86747
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {86ACC863-1382-47EA-B7E4-674A5134DA96}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_ldr_escrow.181110-1429
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
<g class="gr_ gr_484 gr-alert gr_spell gr_inline_cards gr_run_anim ContextualSpelling ins-del multiReplace" data-gr-id="484" id="484">User Agent</g>: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{86ACC863-1382-47EA-B7E4-674A5134DA96}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-R4DRW</PKey><PID>00359-233-3505753-86747</PID><PIDType>5</PIDType><SID>S-1-5-21-3315520398-1480760500-3364897424</SID><SYSTEM><Manufacturer>Dell
Inc. </Manufacturer><Model>Dell DXP051 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.
</Manufacturer><Version>A03</Version><SMBIOSVersion major="2" minor="3"/><Date>20060103000000.000000+000</Date></BIOS><HWID>E0850E00018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern
Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: 3b965dfc-31d9-4903-886f-873a0382776c
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00172-233-350575-00-1033-7601.0000-2322017
Installation ID: 008632191845298675024413538090342674690266035431655456
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: R4DRW
License Status: Notification
Notification Reason: 0xC004F200 (non-genuine).
Remaining Windows rearm count: 3
Trusted time: 12/10/2018 9:03:38 AM
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C4A2
HealthStatus: 0x0000000000000000
Event Time Stamp: 11:3:2018 11:00
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: MAAAAAAAAgABAAEAAAADAAAAAgABAAEA6GEOiKp27o/aMc41oIPY7URGWB5a9Ow7
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name
OEMID Value
OEMTableID Value
APIC
DELL
DXP051
FACP
DELL
DXP051
HPET
DELL
DXP051
BOOT
DELL
DXP051
MCFG
DELL
DXP051
SSDT
DELL
st_ex
ASF!
DELL
DXP051
