Genuine Microsoft Software Issues

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  Hello Sam Swinburne,
  
  Here is a snippet of your mgadiag report:
  
  

  OGA Data-->
  Office Status: 103 Blocked VLK
  Microsoft Office Enterprise 2007 - 103 Blocked VLK
  Microsoft Office Ultimate 2007 - 101 Not Activated
  OGA Version: Registered, 2.0.48.0
  Signed By: Microsoft
  Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
  
  
  At the moment your computer has two installations of Office, a nongenuine Office Enterprise 2007 and a not-yet-activated retail license for Office Ultimate 2007, the copy you purchased as part of the "Ultimate Steal Deal."
  
  The nongenuine installation of Office Enterprise 2007 is the one causing the nongenuine notices.
  
  To correct this situation:
  1.  From the Programs applet of Control Panel, uninstall Office Enterprise 2007.  Restart twice.
  2.  Next, open an Office Ultimate 2007 program, such as Word 2007.
  3.  At this point, you should be presented with the Activation Wizard.  If so, activate your copy of Office Ultimate 2007 online normally.
  4.  If no activation wizard, click the Office button, then Word Options, then Resources, then click on the Activate office button.  Activate Office online normally.
  5.  After activation, restart.
  6.  Next, go to www.microsoft.com/genuine and click on the Validate Office button.  Office should validate normally.
  7.  Open Word 2007 and check for nongenuine notices.  You should no longer see them.
  8.  If you continue to see nongenuine notices, we have to clean up remnants of the nongenuine Office Enterprise 2007 installation.  Post back for more instructions on how to do the cleanup.

  ---

  For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp

  • Marked as answer by Darin Smith MS Tuesday, November 10, 2009 11:03 PM

  Monday, November 9, 2009 11:53 PM
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  Hi again,
  I have done that, but I still have a box at the top theat says non-genuine. I have rerun the diagnostic as I didnt know whether you need it again!.
  
  Diagnostic Report (1.9.0011.0):
  -----------------------------------------
  WGA Data-->
  Validation Status: Genuine
  Validation Code: 0

  Cached Validation Code: N/A, hr = 0xc004f012
  Windows Product Key: *****-*****-YQQTB-FWK9V-932CC
  Windows Product Key Hash: L1zPFFvNQ04Nunm9BorPaqFl4jI=
  Windows Product ID: 89580-OEM-7332132-00031
  Windows Product ID Type: 2
  Windows License Type: OEM SLP
  Windows OS version: 6.0.6001.2.00010100.1.0.001
  ID: {9B2D7C37-0E59-42BD-8FAC-076F2EC02F0E}(3)
  Is Admin: Yes
  TestCab: 0x0
  WGA Version: N/A, hr = 0x80070002
  Signed By: N/A, hr = 0x80070002
  Product Name: Windows Vista (TM) Ultimate
  Architecture: 0x00000000
  Build lab: 6001.vistasp1_gdr.090805-0102
  TTS Error:
  Validation Diagnostic:
  Resolution Status: N/A

  WgaER Data-->
  ThreatID(s): N/A, hr = 0x80070002
  Version: 6.0.6001.18152

  WGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  File Exists: No
  Version: N/A, hr = 0x80070002
  WgaTray.exe Signed By: N/A, hr = 0x80070002
  WgaLogon.dll Signed By: N/A, hr = 0x80070002

  OGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  Version: 2.0.48.0
  OGAExec.exe Signed By: Microsoft
  OGAAddin.dll Signed By: Microsoft

  OGA Data-->
  Office Status: 100 Genuine
  Microsoft Office Ultimate 2007 - 100 Genuine
  OGA Version: Registered, 2.0.48.0
  Signed By: Microsoft
  Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
  Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed

  File Scan Data-->

  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{9B2D7C37-0E59-42BD-8FAC-076F2EC02F0E}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6001.2.00010100.1.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-932CC</PKey><PID>89580-OEM-7332132-00031</PID><PIDType>2</PIDType><SID>S-1-5-21-3916033845-3461596069-604577921</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0512   </Version><SMBIOSVersion major="2" minor="5"/><Date>20090316000000.000000+000</Date></BIOS><HWID>FB303507018400F8</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>E. Australia Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>_ASUS_</OEMID><OEMTableID>Notebook</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002E-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Ultimate 2007</Name><Ver>12</Ver><Val>C1D1ADC39B2470A</Val><Hash>wClGyDOdVu9J4IKF/Yfrohlip/0=</Hash><Pid>81608-901-1896425-65034</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

  Spsys.log Content: 0x80070002

  Licensing Data-->
  Software licensing service version: 6.0.6001.18000
  Name: Windows(TM) Vista, Ultimate edition
  Description: Windows Operating System - Vista, OEM_SLP channel
  Activation ID: 5e802570-4657-4e84-bfbc-6a0e531b84af
  Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
  Extended PID: 89580-00146-321-300031-02-3081-6001.0000-1202009
  Installation ID: 014466945392527750013501673702348625977035658671745331
  Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
  Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
  Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
  Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
  Partial Product Key: 932CC
  License Status: Licensed

  HWID Data-->
  HWID Hash Current: NgAAAAEABAABAAEAAQACAAAAAgABAAEAJJRyTl4cHh1a/6p2SOQSVCiE8vSW5Xn0KrSsVkxY

  OEM Activation 1.0 Data-->
  N/A

  OEM Activation 2.0 Data-->
  BIOS valid for OA 2.0: yes
  Windows marker version: 0x20000
  OEMID and OEMTableID Consistent: yes
  BIOS Information:
    ACPI Table Name OEMID Value OEMTableID Value
    APIC   031609  APIC1559
    FACP   031609  FACP1559
    MCFG   031609  OEMMCFG
    OEMB   031609  OEMB1559
    SLIC   _ASUS_  Notebook

  
  Thanks for your help in this it is very annoying!!!
  Sam

  Tuesday, November 10, 2009 12:17 AM
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  Oh never mind I opened another office program and it came up with validate again and now it has gone away!!!
  You are a legend and I should of come to you weeks ago.
  Thanks
  Sam

  • Marked as answer by Darin Smith MS Tuesday, November 10, 2009 11:04 PM

  Tuesday, November 10, 2009 12:19 AM