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Genuine Microsoft Software Issues

Question
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Hi
For probably the past 6 weeks i have been getting a pop up saying that my office is not genuine. I bought my copy from the online student deal and have had no problems for the 2 years or so that I have had it until now and it is getting annoying.
How can I fix this?
Please dont tell me that I need to buy another copy because this is genuine!
The report is as follows:
Diagnostic Report (1.9.0011.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0Cached Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-YQQTB-FWK9V-932CC
Windows Product Key Hash: L1zPFFvNQ04Nunm9BorPaqFl4jI=
Windows Product ID: 89580-OEM-7332132-00031
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6001.2.00010100.1.0.001
ID: {9B2D7C37-0E59-42BD-8FAC-076F2EC02F0E}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows Vista (TM) Ultimate
Architecture: 0x00000000
Build lab: 6001.vistasp1_gdr.090805-0102
TTS Error:
Validation Diagnostic:
Resolution Status: N/AWgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: 6.0.6001.18152WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: 2.0.48.0
OGAExec.exe Signed By: Microsoft
OGAAddin.dll Signed By: MicrosoftOGA Data-->
Office Status: 103 Blocked VLK
Microsoft Office Enterprise 2007 - 103 Blocked VLK
Microsoft Office Ultimate 2007 - 101 Not Activated
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{9B2D7C37-0E59-42BD-8FAC-076F2EC02F0E}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6001.2.00010100.1.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-932CC</PKey><PID>89580-OEM-7332132-00031</PID><PIDType>2</PIDType><SID>S-1-5-21-3916033845-3461596069-604577921</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0512 </Version><SMBIOSVersion major="2" minor="5"/><Date>20090316000000.000000+000</Date></BIOS><HWID>FB303507018400F8</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>E. Australia Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>_ASUS_</OEMID><OEMTableID>Notebook</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>103</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89388-707-1528066-65873</Pid><PidType>14</PidType></Product><Product GUID="{91120000-002E-0000-0000-0000000FF1CE}"><LegitResult>101</LegitResult><Name>Microsoft Office Ultimate 2007</Name><Ver>12</Ver><Val>C1D1ADC39B2470A</Val><Hash>wClGyDOdVu9J4IKF/Yfrohlip/0=</Hash><Pid>81608-901-1896425-65034</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="103"/><App Id="16" Version="12" Result="103"/><App Id="18" Version="12" Result="103"/><App Id="19" Version="12" Result="103"/><App Id="1A" Version="12" Result="103"/><App Id="1B" Version="12" Result="103"/><App Id="44" Version="12" Result="103"/><App Id="A1" Version="12" Result="103"/><App Id="BA" Version="12" Result="103"/></Applications></Office></Software></GenuineResults>Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.0.6001.18000
Name: Windows(TM) Vista, Ultimate edition
Description: Windows Operating System - Vista, OEM_SLP channel
Activation ID: 5e802570-4657-4e84-bfbc-6a0e531b84af
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 89580-00146-321-300031-02-3081-6001.0000-1202009
Installation ID: 014466945392527750013501673702348625977035658671745331
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
Partial Product Key: 932CC
License Status: LicensedHWID Data-->
HWID Hash Current: NgAAAAEABAABAAEAAQACAAAAAgABAAEAJJRyTl4cHh1a/6p2SOQSVCiE8vSW5Xn0KrSsVkxYOEM Activation 1.0 Data-->
N/AOEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20000
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC 031609 APIC1559
FACP 031609 FACP1559
MCFG 031609 OEMMCFG
OEMB 031609 OEMB1559
SLIC _ASUS_ Notebook
Thanks
SamanthaMonday, November 9, 2009 11:45 PM
Answers
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Hello Sam Swinburne,
Here is a snippet of your mgadiag report:
OGA Data-->
Office Status: 103 Blocked VLK
Microsoft Office Enterprise 2007 - 103 Blocked VLK
Microsoft Office Ultimate 2007 - 101 Not Activated
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
At the moment your computer has two installations of Office, a nongenuine Office Enterprise 2007 and a not-yet-activated retail license for Office Ultimate 2007, the copy you purchased as part of the "Ultimate Steal Deal."
The nongenuine installation of Office Enterprise 2007 is the one causing the nongenuine notices.
To correct this situation:
1. From the Programs applet of Control Panel, uninstall Office Enterprise 2007. Restart twice.
2. Next, open an Office Ultimate 2007 program, such as Word 2007.
3. At this point, you should be presented with the Activation Wizard. If so, activate your copy of Office Ultimate 2007 online normally.
4. If no activation wizard, click the Office button, then Word Options, then Resources, then click on the Activate office button. Activate Office online normally.
5. After activation, restart.
6. Next, go to www.microsoft.com/genuine and click on the Validate Office button. Office should validate normally.
7. Open Word 2007 and check for nongenuine notices. You should no longer see them.
8. If you continue to see nongenuine notices, we have to clean up remnants of the nongenuine Office Enterprise 2007 installation. Post back for more instructions on how to do the cleanup.
For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp- Marked as answer by Darin Smith MS Tuesday, November 10, 2009 11:03 PM
Monday, November 9, 2009 11:53 PM -
Oh never mind I opened another office program and it came up with validate again and now it has gone away!!!
You are a legend and I should of come to you weeks ago.
Thanks
Sam- Marked as answer by Darin Smith MS Tuesday, November 10, 2009 11:04 PM
Tuesday, November 10, 2009 12:19 AM
All replies
-
Hello Sam Swinburne,
Here is a snippet of your mgadiag report:
OGA Data-->
Office Status: 103 Blocked VLK
Microsoft Office Enterprise 2007 - 103 Blocked VLK
Microsoft Office Ultimate 2007 - 101 Not Activated
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
At the moment your computer has two installations of Office, a nongenuine Office Enterprise 2007 and a not-yet-activated retail license for Office Ultimate 2007, the copy you purchased as part of the "Ultimate Steal Deal."
The nongenuine installation of Office Enterprise 2007 is the one causing the nongenuine notices.
To correct this situation:
1. From the Programs applet of Control Panel, uninstall Office Enterprise 2007. Restart twice.
2. Next, open an Office Ultimate 2007 program, such as Word 2007.
3. At this point, you should be presented with the Activation Wizard. If so, activate your copy of Office Ultimate 2007 online normally.
4. If no activation wizard, click the Office button, then Word Options, then Resources, then click on the Activate office button. Activate Office online normally.
5. After activation, restart.
6. Next, go to www.microsoft.com/genuine and click on the Validate Office button. Office should validate normally.
7. Open Word 2007 and check for nongenuine notices. You should no longer see them.
8. If you continue to see nongenuine notices, we have to clean up remnants of the nongenuine Office Enterprise 2007 installation. Post back for more instructions on how to do the cleanup.
For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp- Marked as answer by Darin Smith MS Tuesday, November 10, 2009 11:03 PM
Monday, November 9, 2009 11:53 PM -
Hi again,
I have done that, but I still have a box at the top theat says non-genuine. I have rerun the diagnostic as I didnt know whether you need it again!.
Diagnostic Report (1.9.0011.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0Cached Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-YQQTB-FWK9V-932CC
Windows Product Key Hash: L1zPFFvNQ04Nunm9BorPaqFl4jI=
Windows Product ID: 89580-OEM-7332132-00031
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6001.2.00010100.1.0.001
ID: {9B2D7C37-0E59-42BD-8FAC-076F2EC02F0E}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows Vista (TM) Ultimate
Architecture: 0x00000000
Build lab: 6001.vistasp1_gdr.090805-0102
TTS Error:
Validation Diagnostic:
Resolution Status: N/AWgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: 6.0.6001.18152WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: 2.0.48.0
OGAExec.exe Signed By: Microsoft
OGAAddin.dll Signed By: MicrosoftOGA Data-->
Office Status: 100 Genuine
Microsoft Office Ultimate 2007 - 100 Genuine
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{9B2D7C37-0E59-42BD-8FAC-076F2EC02F0E}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6001.2.00010100.1.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-932CC</PKey><PID>89580-OEM-7332132-00031</PID><PIDType>2</PIDType><SID>S-1-5-21-3916033845-3461596069-604577921</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0512 </Version><SMBIOSVersion major="2" minor="5"/><Date>20090316000000.000000+000</Date></BIOS><HWID>FB303507018400F8</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>E. Australia Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>_ASUS_</OEMID><OEMTableID>Notebook</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002E-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Ultimate 2007</Name><Ver>12</Ver><Val>C1D1ADC39B2470A</Val><Hash>wClGyDOdVu9J4IKF/Yfrohlip/0=</Hash><Pid>81608-901-1896425-65034</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.0.6001.18000
Name: Windows(TM) Vista, Ultimate edition
Description: Windows Operating System - Vista, OEM_SLP channel
Activation ID: 5e802570-4657-4e84-bfbc-6a0e531b84af
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 89580-00146-321-300031-02-3081-6001.0000-1202009
Installation ID: 014466945392527750013501673702348625977035658671745331
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
Partial Product Key: 932CC
License Status: LicensedHWID Data-->
HWID Hash Current: NgAAAAEABAABAAEAAQACAAAAAgABAAEAJJRyTl4cHh1a/6p2SOQSVCiE8vSW5Xn0KrSsVkxYOEM Activation 1.0 Data-->
N/AOEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20000
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC 031609 APIC1559
FACP 031609 FACP1559
MCFG 031609 OEMMCFG
OEMB 031609 OEMB1559
SLIC _ASUS_ Notebook
Thanks for your help in this it is very annoying!!!
SamTuesday, November 10, 2009 12:17 AM -
Oh never mind I opened another office program and it came up with validate again and now it has gone away!!!
You are a legend and I should of come to you weeks ago.
Thanks
Sam- Marked as answer by Darin Smith MS Tuesday, November 10, 2009 11:04 PM
Tuesday, November 10, 2009 12:19 AM