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PC reporting Windows 7 Pro not genuine after months of use RRS feed

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    A client of mine came back from a long weekend to her computer saying that her windows 7 license is not genuine. When attempting to reenter the license key it comes back as being blocked by Microsoft, even after running a chkdsk, system restore, SFC /Scannow, and tweaking.com windows repair tool to check that registry and system file permissions were set correctly. Is there anything else I can try to rule out Windows being corrupted before I end up buying a new license?

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 0

    Cached Online Validation Code: 0x0

    Windows Product Key: *****-*****-JK7JC-3K742-MXHHC

    Windows Product Key Hash: cj5daE8mFrrv3Ub2KrQsW3WOAec=

    Windows Product ID: 00371-847-3843647-85368

    Windows Product ID Type: 5

    Windows License Type: Retail

    Windows OS version: 6.1.7601.2.00010100.1.0.048

    ID: {CC9D759E-4C09-4C14-A917-0EA891F622E3}(1)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Professional

    Architecture: 0x00000009

    Build lab: 7601.win7sp1_ldr.160408-2045

    TTS Error:

    Validation Diagnostic:

    Resolution Status: N/A

     

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

     

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 109 N/A

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details:< GenuineResults><MachineData><UGUID>{CC9D759E-4C09-4C14-A917-0EA891F622E3}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-MXHHC</PKey><PID>00371-847-3843647-85368</PID><PIDType>5</PIDType><SID>S-1-5-21-903948671-2117350527-2433575881</SID><SYSTEM><Manufacturer>ASUS</Manufacturer><Model>All Series</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>2305</Version><SMBIOSVersion major="2" minor="8"/><Date>20141009000000.000000+000</Date></BIOS><HWID>4D403207018400F4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

    Software licensing service version: 6.1.7601.17514

     

    Name: Windows(R) 7, Professional edition

    Description: Windows Operating System - Windows(R) 7, RETAIL channel

    Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9

    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

    Extended PID: 00371-00170-847-384364-00-1033-7601.0000-2072016

    Installation ID: 015631407891789865975744745091473215337761268344531155

    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338

    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339

    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341

    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340

    Partial Product Key: MXHHC

    License Status: Initial grace period

    Time remaining: 40380 minute(s) (28 day(s))

    Remaining Windows rearm count: 3

    Trusted time: 7/27/2016 9:20:40 AM

     

    Windows Activation Technologies-->

    HrOffline: 0x00000000

    HrOnline: 0x00000000

    HealthStatus: 0x0000000000000000

    Event Time Stamp: 7:25:2016 11:14

    ActiveX: Registered, Version: 7.1.7600.16395

    Admin Service: Registered, Version: 7.1.7600.16395

    HealthStatus Bitmask Output:

     

     

    HWID Data-->

    HWID Hash Current: KgAAAAEAAAABAAEAAQABAAAAAQABAAEAln2AI9CcRtZi80LYKrpKD8j2

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes, but no SLIC table

    Windows marker version: N/A

    OEMID and OEMTableID Consistent: N/A

    BIOS Information:

      ACPI Table Name      OEMID Value  OEMTableID Value

      APIC                           ALASKA                        A M I

      FACP                          ALASKA                        A M I

      HPET                          ALASKA                        A M I

      MCFG                                    ALASKA                        A M I

      FPDT                          ALASKA                        A M I

      SSDT                          Ther_R            Ther_Rvp

      SSDT                          Ther_R            Ther_Rvp

      SSDT                          Ther_R            Ther_Rvp

      SSDT                          Ther_R            Ther_Rvp

      SSDT                          Ther_R            Ther_Rvp

      UEFI                           INTEL               RstSataV

      UEFI                           INTEL               RstSataV

      UEFI                           INTEL               RstSataV

    Thanks!

    Thursday, July 28, 2016 12:22 PM

Answers