Office is genuine, but doesn't validate as genuine RRS feed

  • Question

  • I'm using a laptop provided by my employer. The discs used to load Office on the machine are in the office, but I'm not sure which in the stack of discs is the one specifically used for this computer. I'm told that the keys used in this office are only used for machines in this office, and everything has come from a reputable vendor. Everything was fine on the machine until an automatic update on Monday (3 days ago), and now Office doesn't validate properly.
    The company doesn't have the budget right now to be purchasing new software from Microsoft, nor the time to waste attempting to fix the issue. How does Microsoft justify wasting the time and money of legitimate business, in the event that someone might have stumbled upon a functional product key and used it for pirated software. Why would a legitimate business offer a product key they have spent significant funds on to be used for pirated software?
    How do I fix this issue- knowing that the product key I'm using belongs to the company I work for, and it is being used for company business? We are not paying for a new key, nor can this waste more employee time on a lengthy process.

    Diagnostic Report (1.9.0019.0):
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-GJM6V-CRC8K-T3JK8
    Windows Product Key Hash: S/GOSjcx/aTZxNlgXu5rVnqi+Co=
    Windows Product ID: 76487-OEM-2269243-23967
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {EA794BEB-ADBC-4E69-A504-62A737F10A4D}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered,
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    Microsoft Office Visio Professional 2003 - 100 Genuine
    OGA Version: Registered,
    Signed By: Microsoft
    Office Diagnostics: 7E90FEE8-198-80004005_025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{EA794BEB-ADBC-4E69-A504-62A737F10A4D}</UGUID><Version>1.9.0019.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-T3JK8</PKey><PID>76487-OEM-2269243-23967</PID><PIDType>3</PIDType><SID>S-1-5-21-220523388-1060284298-725345543</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Latitude D610                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A06</Version><SMBIOSVersion major="2" minor="3"/><Date>20051002000000.000000+000</Date></BIOS><HWID>2CEB3307018400D2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version=""/><File Name="WgaLogon.dll" Version=""/><File Name="OGAAddin.dll" Version=""/></GANotification></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57062</Pid><PidType>14</PidType></Product><Product GUID="{90510409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Visio Professional 2003</Name><Ver>11</Ver><Val>5EA9C3672EB0500</Val><Hash>GZD+9sfb5ecL3RxyV4F75a86u2M=</Hash><Pid>72085-640-0000106-55728</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="114"/><App Id="16" Version="11" Result="114"/><App Id="18" Version="11" Result="114"/><App Id="19" Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App Id="1B" Version="11" Result="114"/><App Id="44" Version="11" Result="114"/><App Id="51" Version="11" Result="100"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->

    Windows Activation Technologies-->

    HWID Data-->

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 17B86:Dell Inc|17B86:Microsoft Corporation
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    Thursday, February 4, 2010 8:57 PM


  • Hello CopperLion,

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    Microsoft Office Visio Professional 2003 - 100 Genuine
    OGA Version: Registered,

      The Microsoft Office Visio Professional 2003 is Genuine.  

      The Microsoft Office Professional Edition 2003 is Non-Genuine.  It was installed using a Blocked Volume Licensce Key (VLK). In this case this VLK is the one that Microsoft licensed to itself for use by it's own Microsoft employees, only.  This key leaked to the internet some time ago and Microsoft has since Blocked it from further use. 

      The reason you hadn't see the Non-Genuine message sooner is that Office doesn't have any anti-piracy systems other then Activation and this pirated Product Key is a Volume License Key that doesn't require Activation.  The only way for you to have found out that the Office was Non-Genuine would have been if you had gone to http://Microsoft.com/genuine and click the 'Validate Office' button, gone to the Office Download site and attempted to download Validation protected content or by installing the Office Notifier. It turns out that you just recently downloaded and installed the Office Notifer and that is what has identified the Blocked Microsoft Volume License Key (That identification has subsequently been confirmed by the above Diagnostic Report) telling you that Office is Non-Genuine.

      I don't know how this Product Key came to be used in that copy of Windows but it is non-genuine.   

    "How does Microsoft justify wasting the time and money of legitimate business"

      I believe part of the justification would come from saving companies from embarrassment (and possible fines) steaming from a Software Licensing Audit infraction and/or from Malware that has been found to be imbeded in allot of Pirated software. 

      Also, wouldn't your company be justified in taking steps if they found that someone was using thier product (or service) without paying for it? In Microsoft's case, we are only informing the user that the software they are using is Non-Genuine. No Office functionality is removed or reduced, we just provide a message informing the user of the problem. 

    Thank you,
    Darin MS

    • Marked as answer by Darin Smith MS Thursday, February 4, 2010 9:56 PM
    Thursday, February 4, 2010 9:56 PM