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For some reason I can't turn on my OneCare virus protection, it tells me I can't change the settings at this time. All I want to do is turn it on. I can't even do a scan b/c it says another program is running.

What's going on with it? I can normally figure this stuff out but I'm stumped on this one. Hope someone can help me out

Thanks!

Wednesday, March 5, 2008 6:32 PM

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Try this:

Virus and Spyware repair tool - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2667445&SiteID=2

If that doesn't help, please contact support.

How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

-steve

Friday, March 7, 2008 8:48 PM

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Do you have another anti-virus or firewall program installed Monica? .....

Go into Control Panel, Windows Security and check to see if another program or programs are running. Windows Security will tell you which program(s) are active if you pull-down each window and read the information.

If Windows Defender, Windows Firewall or a Norton program is running you'll have to shut them off and uninstall the programs that you are no longer using.

You can deactivate Windows Defender without removing it from your computer.

Elliot

Wednesday, March 5, 2008 7:10 PM
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Try this:

Virus and Spyware repair tool - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2667445&SiteID=2

If that doesn't help, please contact support.

How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

-steve

Friday, March 7, 2008 8:48 PM

Moderator