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Streets Trips 2013 quit working RRS feed

  • General discussion

  • I have used this program for 3 days and it has quit working (frozen or "not responding") 4 times during critical navigation.  Any suggestions.  Frustrated.  (Using a laptop and Windows Vista)

    Sunday, July 22, 2012 6:45 PM

All replies

  • Lots of possibilities. Your GPS could have come unplugged from the computer. The GPS batteries may have died. You may have a program or virus interfering.  Your computer could have run out of memory or HD space.

    If my S&T dies, I would reset my computer. I do not recall that it ever has, at least not with Windows 7.


    “There is nothing - absolute nothing - half so much worth doing as simply messing about in boats” -Ratty, The Wind in the Willows, Kenneth Grahame Michigan Paddling Council web site is http://sites.google.com/site/michiganpaddlingcouncil/ Facebook Group at http://www.facebook.com/group.php?gid=360964961348

    Tuesday, July 24, 2012 2:36 PM
  • Hi Cal-Mvl -

    First thank you for your comments.  In answer to those I hav checked that the GPS is plugged in and still works (so batteries are fine) and kept bliinking at me - just no map to view or navigation,  I have no virus and my computer still has memory and space.  I ordered this program July 8 and shipped to my cousin, thus could not use until about 4 days ago as I am on the road.

    I can understand sporadic "lock ups" if I am running too many programs etc (Vista can do that)- but this program has quite responding or locked up everytime I have used it and unfortuately at critical times during our navigation.  Right now we are navigating through Norfolk/Virtginia Beach.  I chose not to use the program as I could not afford a lock up.

    I had to run the DeLorme street atlas program and/or my phone to make sure we followed the right route.  The Streets and trips seemed to hang up when I was trying to enlarge during a particularly critical part of our navigation.  At other times I found myself looking at the world and unabled to get back to the navigation.   Today I turned it on and it quit responding immediately.  

    My husband suggested a new install, so I will do so tonight.  If that doesn't work I am considering returning the program and just continuing to use my DeLorme program, which does not offer as much info, POI's, etc, but has never quit working or has never hung up in the 2-3 years I have used it and it was not as expensive.  I can't tell you how exicted I was to use this program - we are traveling for several weeks and I was looking forward to the additional info - and how frustrated with its performance.

    Thanks for your help and any addtional suggestions are welcomed.  WJ

    Tuesday, July 24, 2012 8:14 PM
  • Winnie,

    This could be a hardware issue. You have also mentioned you've used DeLorme Street Atlas without issues. Did you use the same GPS unit with SA as you did with S&T. If you use different unit with SA, could you try to use that unit with S&T, too?


    http://www.laptopgpsworld.com/

    Tuesday, July 24, 2012 10:56 PM
    Moderator
  • No - I could not get the SA GPS to work with the S & T program, so I paid for a new S & T GPS.  I have looked for a way to use SA GPS, but have been unable to locate a work around.  WJ
    Wednesday, July 25, 2012 12:06 AM
  • It does sound like a hardware issue. I sometimes use a handheld Magellan GPS plugged into the USB port of my PC. Often S&T will not recognize it until I fiddle with the USB settings, IOW tell S&T to use the USB port. It sometimes forgets where to look. And it does require the latest NEMA 2 protocol.  I also sometimes have to tell the GPS to connect with the USB port with NEMA 2. It also forgets.

    I also often use S&T on the road without the GPS attached. But I do not recall it freezing.

    I now understand that you have S&T locking up your computer or freezing the S&T program while your GPS is attached and apparently still providing data. Right?


    “There is nothing - absolute nothing - half so much worth doing as simply messing about in boats” -Ratty, The Wind in the Willows, Kenneth Grahame Michigan Paddling Council web site is http://sites.google.com/site/michiganpaddlingcouncil/ Facebook Group at http://www.facebook.com/group.php?gid=360964961348

    Wednesday, July 25, 2012 2:05 AM
  • Hi Cal-Mvl - You would be correct. I have no issue with the GPS, just the map portion freezing. I took program off my computer (Vista) and put it on my husbands (XP). HAve used it twice on his laptop. First day no freeze ups. Second day it froze just when I needed to enlarge the map to help find an alternate route and after freeze seemed to work normally. I am traveling in a 35Ft RV with a tow car, so navigation can become important with low bridges, powerlines, etc. I really like the program, but at this point do not trust it not to freeze. I own 2011 and could use that for my planning. If I can find an answer I will keep the program with GPS unit - if not I will return it. Need to make decision in next day or so. Thanks for all your help.....Frustrated.
    Friday, August 3, 2012 3:28 PM
  • Oops! That is the clue. I have heard that many/most programs are now written for 64 bit computers. They sometimes crash when one tries to run them on older 32 bit computers, like those running Windows XP. IOW the new programs are not fully backward compatible.

    My new Win 7 computer will not even read the installation disks of some programs written for older Win XP computers.


    “There is nothing - absolute nothing - half so much worth doing as simply messing about in boats” -Ratty, The Wind in the Willows, Kenneth Grahame Michigan Paddling Council web site is http://sites.google.com/site/michiganpaddlingcouncil/ Facebook Group at http://www.facebook.com/group.php?gid=360964961348


    • Edited by Cal-Mvl Sunday, August 5, 2012 5:17 PM
    Sunday, August 5, 2012 5:16 PM
  • So are you saying this ST is not made for my Vista or XP computer?  Sorry I have been on the road.  If this is so then Microsoft should make folks aware.  I still have the program unfortuately and am so dissappointed.  It still takes me 2 programs to navigate.  Today it wouldn't even let me enlarge to see where I was. The only 64 bit computer I own sits at home on my desk.  WJ
    Tuesday, August 28, 2012 2:17 AM
  • // So are you saying this ST is not made for my Vista or XP computer?//

    While many new programs are not, Microsoft says S&T is OK with XP. I quote from them below. See if you have everything they say you must have. I have found it is fussy about needing NEMA 2.0 on your GPS.  And if you have XP, it should be updated with SP2, I think that is what it is called.  (Vista is 64 bit AFAIK, but whatever version of Windows you have, you should go to the Microsoft web site and be sure you are updated. Updating is free)

    Microsoft Streets & Trips 2013 requires:

    • Windows 7, Windows Vista®, Windows Server® 2008 (32 bit) or Windows XP (32 bit)
    • 1 GB RAM for 32 bit OS, 2 GB RAM for 64 bit OS, 256MB RAM for Windows XP
    • Available hard-disk space: 2.0 GB
    • For installation: DVD drive or high speed Internet access
    • 1024 X 768 or higher resolution monitor

    Additional items or services are required to use certain features:

    • Microsoft Outlook® 2007 or 2010 required to use Send To features
    • Broadband Internet service (connect time charges may apply)
    • GPS device that supports NMEA 2.0 or later and USB port
    • Internet Explorer® (will not displace your primary browser)


    “There is nothing - absolute nothing - half so much worth doing as simply messing about in boats” -Ratty, The Wind in the Willows, Kenneth Grahame Michigan Paddling Council web site is http://sites.google.com/site/michiganpaddlingcouncil/ Facebook Group at http://www.facebook.com/group.php?gid=360964961348


    • Edited by Cal-Mvl Tuesday, August 28, 2012 2:39 AM
    Tuesday, August 28, 2012 2:32 AM