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Installing OneCare on a second computer? RRS feed

  • Question

  • Hi,

     

    I'm trying to install OneCare on a second computer, but I don't know the ID that was used on the first computer.  The thing is that I bought OneCare along with a laptop back in september, and OnceCare was installed in-store along with some other software.  I ended up returning the laptop but I keped Onecare, now I'm trying to install it on a new computer but I can't because I was never given the ID in the first place (but I have the 25 character product key).  What should I do?

     

    Thank you,

     

    Lou

    Sunday, January 20, 2008 8:26 PM

Answers

  •  

    If you don't recall the LiveID you used for your subscription, you will need to contact support who can provide that information to you using your Key and/or contact information.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    You may want to contact the store or look through your papers. I know Circuit City techs that activate OneCare for customers provide the LiveID and password.

     

    -steve

    Monday, January 21, 2008 2:48 AM
    Moderator