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"you may be a victim of software counterfeiting" message for my Windows 7 purchased at Microsoft.com RRS feed

  • Question

  • As others I get this message when I boot up. I bought my Windows 7 upgrade from Microsoft.com in April 2011 after my computer came back from being fixed by Toshiba. My computer originally came with Vista and a Windows 7 upgrade - I purchased a new upgrade from the Microsoft online store order #10986352 when I couldn't find my original upgrade disk...It's been fine up until now and looking at the other threads doesn't help me...Thanks.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-8X8CJ-RMXYT-FQ23B
    Windows Product Key Hash: lIG7Yv73FdLe/kir3IaT5xoXS2A=
    Windows Product ID: 00359-032-9513692-85896
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {51D6D65B-C8E6-4AE8-A47C-E75BD4F126EA}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110408-1631
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{51D6D65B-C8E6-4AE8-A47C-E75BD4F126EA}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-FQ23B</PKey><PID>00359-032-9513692-85896</PID><PIDType>5</PIDType><SID>S-1-5-21-3225341483-3853969504-3170622823</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite L500</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>V1.60</Version><SMBIOSVersion major="2" minor="5"/><Date>20090904000000.000000+000</Date></BIOS><HWID>0ABB3607018400F8</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSCPL</OEMID><OEMTableID>TOSCPL00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00170-032-951369-01-4105-7601.0000-1812011
    Installation ID: 021235334021593031852903441273865282564285617676024606
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: FQ23B
    License Status: Notification
    Notification Reason: 0xC004F009 (grace time expired).
    Remaining Windows rearm count: 5
    Trusted time: 03/07/2011 2:01:00 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C532
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 7:1:2011 09:46
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: LgAAAAEAAQABAAIAAAABAAAAAgABAAEA6GGgT15d2nombwi4bFrM4djkDspGyg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            PTLTD              APIC 
      FACP            TOSCPL        CRESTLNE
      HPET            INTEL         CRESTLNE
      BOOT            PTLTD         $SBFTBL$
      MCFG            INTEL         CRESTLNE
      SLIC            TOSCPL        TOSCPL00
      OSFR            TOSHIB        A+2nd ID
      SSDT            BrtRef        DD01BRT
      SSDT            BrtRef        DD01BRT


    Sunday, July 3, 2011 9:15 PM

Answers

  • "margt56" wrote in message news:f59b2314-9119-4450-aa3e-fa2926311da4...

    As others I get this message when I boot up. I bought my Windows 7 upgrade from Microsoft.com in April 2011 after my computer came back from being fixed by Toshiba. My computer originally came with Vista and a Windows 7 upgrade - I purchased a new upgrade from the Microsoft online store order #10986352 when I couldn't find my original upgrade disk...It's been fine up until now and looking at the other threads doesn't help me...Thanks.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-8X8CJ-RMXYT-FQ23B
    Windows Product Key Hash: lIG7Yv73FdLe/kir3IaT5xoXS2A=
    Windows Product ID: 00359-032-9513692-85896
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010300.1.0.003


    Other data-->
    SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite L500</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>V1.60</Version><SMBIOSVersion major="2" minor="5"/><Date>20090904000000.000000+000</Date></BIOS

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Partial Product Key: FQ23B
    License Status: Notification
    Notification Reason: 0xC004F009 (grace time expired).
    Remaining Windows rearm count: 5
    Trusted time: 03/07/2011 2:01:00 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C532


    Your problem is simply that you appear not to have activated your installation.
    I suspect that this has arisen because you used the new Key in an old installation - and this will not work properly with Upgrade Keys
    You need to use Te;telephone activation, and explain the problem to the operator.
    telephone activation.
     Click on the Start button
    in the Search box, type
    SLUI   4
    and hit the Enter key
    follow the instructions - but when asked which service you require by the telephone ansafone, do NOT reply - this should force an operator to respond, who can deal with you.
     

     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, July 3, 2011 9:31 PM
    Moderator

All replies

  • "margt56" wrote in message news:f59b2314-9119-4450-aa3e-fa2926311da4...

    As others I get this message when I boot up. I bought my Windows 7 upgrade from Microsoft.com in April 2011 after my computer came back from being fixed by Toshiba. My computer originally came with Vista and a Windows 7 upgrade - I purchased a new upgrade from the Microsoft online store order #10986352 when I couldn't find my original upgrade disk...It's been fine up until now and looking at the other threads doesn't help me...Thanks.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-8X8CJ-RMXYT-FQ23B
    Windows Product Key Hash: lIG7Yv73FdLe/kir3IaT5xoXS2A=
    Windows Product ID: 00359-032-9513692-85896
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010300.1.0.003


    Other data-->
    SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite L500</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>V1.60</Version><SMBIOSVersion major="2" minor="5"/><Date>20090904000000.000000+000</Date></BIOS

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Partial Product Key: FQ23B
    License Status: Notification
    Notification Reason: 0xC004F009 (grace time expired).
    Remaining Windows rearm count: 5
    Trusted time: 03/07/2011 2:01:00 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C532


    Your problem is simply that you appear not to have activated your installation.
    I suspect that this has arisen because you used the new Key in an old installation - and this will not work properly with Upgrade Keys
    You need to use Te;telephone activation, and explain the problem to the operator.
    telephone activation.
     Click on the Start button
    in the Search box, type
    SLUI   4
    and hit the Enter key
    follow the instructions - but when asked which service you require by the telephone ansafone, do NOT reply - this should force an operator to respond, who can deal with you.
     

     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, July 3, 2011 9:31 PM
    Moderator
  • That was easy! When I got the error message and I clicked on the 'go online and resolve' it never told me this - any way, done now, thanks.
    Saturday, July 9, 2011 1:19 PM
  • "margt56" wrote in message news:0a565223-c3a6-421d-8195-9b2959b722ed...
    That was easy! When I got the error message and I clicked on the 'go online and resolve' it never told me this - any way, done now, thanks.

    Glad to help :)
    Good luck.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, July 9, 2011 1:26 PM
    Moderator