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CRM 2013 Deactivation of Record RRS feed

  • Question

  • I am confused with this feature in CRM13, please help.

    In CRM11,

    I added some options in the "StatusReason" field for "Inactive".

    When i try to deactivate that record from the grid, it will ask you to select the status for deactivation.

    When i try to deactivate the record from the form itself, then also same thing happened.

    Now my CRM upgraded to CRM13.

    In CRM13 ,

    deactivation of record from grid will allow you to select the status that is added for the "Inactive" but,

    deactivation of record from the form itself, will not allow you to select the status that is added for the "Inactive" rather than this, it will deactivate the record automatically.

    Is there any big change happened in this CRM13 for this feature?

    Any kind of idea will be appreciated. Thanks in advance.

    Thanks,
    Anish
    • Edited by A MSCRM Tuesday, December 10, 2013 6:25 AM
    Tuesday, December 10, 2013 6:24 AM

All replies

  • I had one CRM11 online account and i tested it out and i found that deactivation of record from form itself, it will still allow you to select the status. But Same thing does not happens in CRM13 now. Any idea??
    Tuesday, December 10, 2013 6:25 AM
  • Initially "Download log file" was not enable. But now i think there is some updation happened today in CRM and now i can download the log file.

    It is saying that "-1 is not a valid state code". I know it should "1" instead of "-1" but it is system's process. Isn't it?

    And the function for deactivation is written in "form.js". How can i fix this issue?

    Please help.
    Tuesday, December 10, 2013 3:04 PM