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OCS Update Services Management Console RRS feed

  • Question

  •  

    Hello,

     

    I have deployed OCS Update services but when I navigate to the management console, I get a page that displays "Please contact the server administrator". I'm sure it is a permissions thing but can't figure out what it could be.

     

    Please can anyone offer any suggestions?

     

    Cheers,

     

    Brian

    Tuesday, March 18, 2008 10:57 AM

All replies

  • Hi,

     

    OK, I have un-installed and re-installed the OCS Server part of this installation. However, when I navigate to the management console (https://<OCSServerFQDN>/mgmtconsole/approvalprocess.aspx) I still get the "Please contact the server administrator" page displayed.

     

    I payed particular attention when setting the Kerberos authentication as per the instructions, copying the scripts from the install document.

     

    Has anyone else seen this? Can you offer any advice about how to troubleshoot it?

     

    Wednesday, March 19, 2008 1:47 PM
  • Hi Brian,

    Did yiu fix this? if so how?

    Regards

    MC
    Wednesday, December 24, 2008 1:17 PM
  • I am having this same issue.  Any hints you may have as to how to resolve it would be greatly appreciated.
    Nolan
    Thursday, January 8, 2009 12:07 PM
  • Please take a look at the Event Logs and post the issues.
    Thursday, January 8, 2009 9:39 PM
  • In my Application log, I am seeing errors like:

    Event code: 3005
    Event message: An unhandled exception has occurred.
    Event time: 1/8/2009 4:18:38 AM
    Event time (UTC): 1/8/2009 12:18:38 PM
    Event ID: ea9d475550894af5b0e327056b9cef71
    Event sequence: 4
    Event occurrence: 1
    Event detail code: 0
     
    Application information:
        Application domain: /LM/W3SVC/1/Root/RequestHandler-1-128758907135792851
        Trust level: Full
        Application Virtual Path: /RequestHandler
        Application Path: C:\Program Files\Microsoft Office Communications Server 2007\Web Components\UC Device Updates\Request Handler\
        Machine name: <myserver>
     
    Process information:
        Process ID: 2852
        Process name: w3wp.exe
        Account name: <myorg>\RTCComponentService
     
    Exception information:
        Exception type: HttpException
        Exception message: Session state has created a session id, but cannot save it because the response was already flushed by the application.
     
    Request information:
        Request URL:
    https://<myorg>.com:443/RequestHandler/ucdevice.upx
        Request path: /RequestHandler/ucdevice.upx
        User host address: 192.168.1.1
        User: 
        Is authenticated: False
        Authentication Type: 
        Thread account name: <myorg>\RTCComponentService
     
    Thread information:
        Thread ID: 1
        Thread account name: <myorg>\RTCComponentService
        Is impersonating: False
        Stack trace:    at System.Web.SessionState.SessionIDManager.SaveSessionID(HttpContext context, String id, Boolean& redirected, Boolean& cookieAdded)
       at System.Web.SessionState.SessionStateModule.CreateSessionId()
       at System.Web.SessionState.SessionStateModule.DelayedGetSessionId()
       at System.Web.SessionState.SessionStateModule.ReleaseStateGetSessionID()
       at System.Web.SessionState.SessionStateModule.OnReleaseState(Object source, EventArgs eventArgs)
       at System.Web.SessionState.SessionStateModule.OnEndRequest(Object source, EventArgs eventArgs)
       at System.Web.HttpApplication.SyncEventExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
       at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)
     
     
    Custom event details:

    For more information, see Help and Support Center at 

    I also get:

    The description for Event ID ( 0 ) in Source ( Software Update Service ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: Error Reading Configuration value from sharepoint for key : LogCleanUpCallFrequency

    Server will use default value for this key..

    And:

    Event code: 3005 

    Event message: An unhandled exception has occurred. 

    Event time: 1/8/2009 3:04:49 PM 

    Event time (UTC): 1/8/2009 11:04:49 PM 

    Event ID: 0eb4ead4994046baadc50831ccff3d20 

    Event sequence: 4 

    Event occurrence: 1 

    Event detail code: 0 

     

    Application information: 

        Application domain: /LM/W3SVC/1/Root/RequestHandler-1-128759294885971331 

        Trust level: Full 

        Application Virtual Path: /RequestHandler 

        Application Path: C:\Program Files\Microsoft Office Communications Server 2007\Web Components\UC Device Updates\Request Handler\ 

        Machine name: <mysys> 

     

    Process information: 

        Process ID: 3948 

        Process name: w3wp.exe 

        Account name: <mydomain>\RTCComponentService 

     

    Exception information: 

        Exception type: HttpException 

        Exception message: Session state has created a session id, but cannot save it because the response was already flushed by the application. 

     

    Request information: 

        Request URL: https://<mydomain>.com:443/RequestHandler/ucdevice.upx 

        Request path: /RequestHandler/ucdevice.upx 

        User host address: 192.168.1.1 

        User:  

        Is authenticated: False 

        Authentication Type:  

        Thread account name: <mydomain>\RTCComponentService 

     

    Thread information: 

        Thread ID: 1 

        Thread account name: <mydomain>\RTCComponentService 

        Is impersonating: False 

        Stack trace:    at System.Web.SessionState.SessionIDManager.SaveSessionID(HttpContext context, String id, Boolean& redirected, Boolean& cookieAdded)

       at System.Web.SessionState.SessionStateModule.CreateSessionId()

       at System.Web.SessionState.SessionStateModule.DelayedGetSessionId()

       at System.Web.SessionState.SessionStateModule.ReleaseStateGetSessionID()

       at System.Web.SessionState.SessionStateModule.OnReleaseState(Object source, EventArgs eventArgs)

       at System.Web.SessionState.SessionStateModule.OnEndRequest(Object source, EventArgs eventArgs)

       at System.Web.HttpApplication.SyncEventExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()

       at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)

     

     

    Custom event details: 


    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

    I get this for many values in the ConfigSettings.xml file. I've verified that the file is accessible every which way, but I did have to manually upload it - it wasn't created using that setup tool.  I've tried reinstalling as well, and performing all of the steps above.
    Any ideas?

    Thank you!


    Nolan
    Friday, January 9, 2009 12:06 AM