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"encountered problem...need to shut (onecare) down RRS feed

  • Question

  • 1.  purchased and installed one care onto my laptop...ok.
    2.  attempted to install 2nd computer ... one care shows up on desktop but when dbl clicked program appears to attempt to start but then shuts down saying:  "one care has encountered problems and must shut down"....
    3.  THIS IS NOT A USER FREINLDY PROGRAM.  AM WILLING TO DUMP IT FOR MY MONEY BACK...!!!

    Friday, April 3, 2009 4:12 AM

Answers

  • 1.  purchased and installed one care onto my laptop...ok.
    2.  attempted to install 2nd computer ... one care shows up on desktop but when dbl clicked program appears to attempt to start but then shuts down saying:  "one care has encountered problems and must shut down"....
    3.  THIS IS NOT A USER FREINLDY PROGRAM.  AM WILLING TO DUMP IT FOR MY MONEY BACK...!!!

    The most common reason for the error you see on this PC is that the PC date and time are incorrect. The other reason is the one that onecare_Ravi has suggested. If the date and time are incorrect, fix that and reboot. If the problem persists, pelase contact support.
     

    How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90


    -steve

    Microsoft MVP Windows Live / Windows Live OneCare & Live Mesh Forum Moderator
    Friday, April 3, 2009 2:43 PM
    Moderator

All replies

  • may I know the operating system you are using?.....

    If you are installing from the CD, Please try to download teh Free trial onecare from the below weblink.

    www.onecare.live.com.
    Then, try to install from the downloaded onecare setup file.

    Friday, April 3, 2009 1:45 PM
  • If the above solution doesnot work, please try to run .NET framework removal tool.
    http://www.pcsafety.us/removal-tools/dotnetcleanuptool.exe

    Then, try to install .NET from teh below weblink.
    http://www.microsoft.com/downloads/details.aspx?FamilyID=0856EACB-4362-4B0D-8EDD-AAB15C5E04F5&displaylang=en

    Once you remove and re-install .NET framework, restart teh computer and try to isntall onecare from teh downloaded file.
    Friday, April 3, 2009 1:49 PM
  • 1.  purchased and installed one care onto my laptop...ok.
    2.  attempted to install 2nd computer ... one care shows up on desktop but when dbl clicked program appears to attempt to start but then shuts down saying:  "one care has encountered problems and must shut down"....
    3.  THIS IS NOT A USER FREINLDY PROGRAM.  AM WILLING TO DUMP IT FOR MY MONEY BACK...!!!

    The most common reason for the error you see on this PC is that the PC date and time are incorrect. The other reason is the one that onecare_Ravi has suggested. If the date and time are incorrect, fix that and reboot. If the problem persists, pelase contact support.
     

    How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90


    -steve

    Microsoft MVP Windows Live / Windows Live OneCare & Live Mesh Forum Moderator
    Friday, April 3, 2009 2:43 PM
    Moderator