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CRM 2011 Outlook and Outlook 2010 appcrash KERNELBASE.dll RRS feed

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    Hi, I got back to this same error all the time after just going to Quote entity.

    I'm running CRM Outlook with UR1 on Outlook 2010, tried uninstalling UR1, CRM Outlook and reinstalling it back and reinstalled Outlook too.

    Also, we tried clearing the cache from the browser, running scanpst.exe of Outlook. Still we got the same error below.

    Please guide me and help me. We need it urgently. Thank you very much. Have a nice day.

    Problem Event Name:                          APPCRASH
      Application Name:                             OUTLOOK.EXE
      Application Version:                           14.0.4760.1000
      Application Timestamp:                     4ba8fefd
      Fault Module Name:                          KERNELBASE.dll
      Fault Module Version:                        6.1.7600.16385
      Fault Module Timestamp:                  4a5bdbdf
      Exception Code:                                  e0434352
      Exception Offset:                                0000b727
      OS Version:                                          6.1.7600.2.0.0.256.48
     Locale ID:                                             5129

    Νεφέλαι / Nephelai σύννεφο (SEE-neh-foh) Computing
    Thursday, May 26, 2011 5:30 AM

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    This error message is very misleading. I found out that there was a specific record that is causing this error. After deactivating the record, CRM Outlook works fine. Thanks. 
    Νεφέλαι / Nephelai σύννεφο (SEE-neh-foh) Computing
    • Marked as answer by GuideMeInCRM Wednesday, June 1, 2011 5:37 AM
    Wednesday, June 1, 2011 5:37 AM

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    This error message is very misleading. I found out that there was a specific record that is causing this error. After deactivating the record, CRM Outlook works fine. Thanks. 
    Νεφέλαι / Nephelai σύννεφο (SEE-neh-foh) Computing
    • Marked as answer by GuideMeInCRM Wednesday, June 1, 2011 5:37 AM
    Wednesday, June 1, 2011 5:37 AM
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    We're seeing a similar message on a few systems.... (Outlook 2007)    Can you provide any detail as to how you tracked down what record was causing the error?

    Faulting application name: OUTLOOK.EXE, version: 12.0.6557.5001, time stamp: 0x4db1d555

    Faulting module name: KERNELBASE.dll, version: 6.1.7600.16823, time stamp: 0x4de72507

    Exception code: 0xe0434352

    Fault offset: 0x00009673

     

     

    Thanks-


    Friday, August 19, 2011 7:06 PM
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    Our issue was resolved with an office hotifx: http://support.microsoft.com/default.aspx?scid=kb;EN-US;2597964
    Tuesday, April 10, 2012 3:38 PM