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New Dell Pc with Vista and more errors. Copy of window not geniune. Tried resubmitting product key "error" RRS feed

  • Question

  • Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-4WD8X-M9WM7-CH4CG
    Windows Product Key Hash: EkdqJZ28Y9zyrh7DU/lHNjTXlQY=
    Windows Product ID: 89572-OEM-7332166-00096
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.002
    ID: {FE66F3D6-C89E-4CFE-B3C2-16A7F3C95822}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Basic
    Architecture: 0x00000000
    Build lab: 6002.lh_sp2rc.090130-1715
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Edition 2003 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_70AFE6BE-656-80070057_E2AD56EA-815-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{FE66F3D6-C89E-4CFE-B3C2-16A7F3C95822}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.002</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-CH4CG</PKey><PID>89572-OEM-7332166-00096</PID><PIDType>2</PIDType><SID>S-1-5-21-2444492325-1060145836-858942293</SID><SYSTEM><Manufacturer>Dell Inc</Manufacturer><Model>Dimension E521</Model></SYSTEM><BIOS><Manufacturer>Dell Inc</Manufacturer><Version>1.1.5 </Version><SMBIOSVersion major="2" minor="4"/><Date>20070205000000.000000+000</Date></BIOS><HWID>F2313507018400E6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>bMk    </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>948BD65D7ABBF6C</Val><Hash>7NKq2LOm1DiPmtzSEgpeMLdurW8=</Hash><Pid>70145-OEM-5795011-98939</Pid><PidType>5</PidType></Product></Products><Applications><App Id="15" Version="11" Result="100"/><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="44" Version="11" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.16670
    Name: Windows(TM) Vista, HomeBasic edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: 199086aa-6cb8-4e5b-b698-f2be56f1e8ee
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89572-00146-321-600096-02-1033-6000.0000-0102008
    Installation ID: 021053476900940660928722727405090336507640497311879313
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: CH4CG
    License Status: Unlicensed

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: MgAAAAEAAgABAAEAAQABAAAAAwABAAEAnJ/cOLHVVspc3t4/svXy9Cba7kKsVv1E8CA=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC DELL   bMk    
      FACP DELL   bMk    
      HPET DELL   bMk    
      BOOT DELL   bMk    
      MCFG DELL   bMk    
      SSDT PTLTD POWERNOW
      SLIC DELL   bMk    


    *Attempted re-issuing product key ,unsuccessful with error.


    Thursday, June 10, 2010 3:25 AM

Answers

  • "Vista errors again" wrote in message news:f5d8d1f3-182e-48f2-adc6-87822a4e4ae5...
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-4WD8X-M9WM7-CH4CG
    Windows Product Key Hash: EkdqJZ28Y9zyrh7DU/lHNjTXlQY=
    Windows Product ID: 89572-OEM-7332166-00096
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.002
    ID: {FE66F3D6-C89E-4CFE-B3C2-16A7F3C95822}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Basic
    Architecture: 0x00000000
    Build lab: 6002.lh_sp2rc.090130-1715
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Edition 2003 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_70AFE6BE-656-80070057_E2AD56EA-815-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{FE66F3D6-C89E-4CFE-B3C2-16A7F3C95822}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.002</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-CH4CG</PKey><PID>89572-OEM-7332166-00096</PID><PIDType>2</PIDType><SID>S-1-5-21-2444492325-1060145836-858942293</SID><SYSTEM><Manufacturer>Dell Inc</Manufacturer><Model>Dimension E521</Model></SYSTEM><BIOS><Manufacturer>Dell Inc</Manufacturer><Version>1.1.5 </Version><SMBIOSVersion major="2" minor="4"/><Date>20070205000000.000000+000</Date></BIOS><HWID>F2313507018400E6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>bMk    </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>948BD65D7ABBF6C</Val><Hash>7NKq2LOm1DiPmtzSEgpeMLdurW8=</Hash><Pid>70145-OEM-5795011-98939</Pid><PidType>5</PidType></Product></Products><Applications><App Id="15" Version="11" Result="100"/><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="44" Version="11" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.16670
    Name: Windows(TM) Vista, HomeBasic edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: 199086aa-6cb8-4e5b-b698-f2be56f1e8ee
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89572-00146-321-600096-02-1033-6000.0000-0102008
    Installation ID: 021053476900940660928722727405090336507640497311879313
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: CH4CG
    License Status: Unlicensed

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: MgAAAAEAAgABAAEAAQABAAAAAwABAAEAnJ/cOLHVVspc3t4/svXy9Cba7kKsVv1E8CA=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC DELL   bMk    
      FACP DELL   bMk    
      HPET DELL   bMk    
      BOOT DELL   bMk    
      MCFG DELL   bMk    
      SSDT PTLTD POWERNOW
      SLIC DELL   bMk    


    *Attempted re-issuing product key ,unsuccessful with error.



    The problem here is that your install is an OEM SLP install, which requires that the BIOS and Operating system have a 'connection', to be able to self-activate - and your system appears to have lost that connection. The solution is to change the Key in use to that on the Sticky Label on your laptop.
     
    All OEM machines from large manufacturers have Two Keys - the OEM SLP Key and the COA SLP  Key. 
    The OEM SLP Key is capable of self-activation, because it uses a Certificate, part of which is held in the BIOS, and part in the OS, to confirm authenticity. In your case one of these parts is out of whack with the other, and therefore cannot authenticate itself - these Keys are by definition Blocked by MS and cannot be activated on their servers.
    The COA SLP Key from your Sticky Label is your own personal key for use in just this circumstance - when for whatever reason, the OEM SLP Key fails.This can happen for a number of reasons - the most common being reinstallation using non-oem media, and BIOS updates which do not have the relevant oem codes.
     
    So - change the Key, either from the System Properties page, or using the command 'SLUI.EXE 3' from a Command Prompt (or the Search box in the Start Menu) - and your problem should be over.
     
    HTH

    --
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, June 10, 2010 8:11 AM
    Moderator

All replies

  • "Vista errors again" wrote in message news:f5d8d1f3-182e-48f2-adc6-87822a4e4ae5...
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-4WD8X-M9WM7-CH4CG
    Windows Product Key Hash: EkdqJZ28Y9zyrh7DU/lHNjTXlQY=
    Windows Product ID: 89572-OEM-7332166-00096
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.002
    ID: {FE66F3D6-C89E-4CFE-B3C2-16A7F3C95822}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Basic
    Architecture: 0x00000000
    Build lab: 6002.lh_sp2rc.090130-1715
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Edition 2003 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_70AFE6BE-656-80070057_E2AD56EA-815-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{FE66F3D6-C89E-4CFE-B3C2-16A7F3C95822}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.002</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-CH4CG</PKey><PID>89572-OEM-7332166-00096</PID><PIDType>2</PIDType><SID>S-1-5-21-2444492325-1060145836-858942293</SID><SYSTEM><Manufacturer>Dell Inc</Manufacturer><Model>Dimension E521</Model></SYSTEM><BIOS><Manufacturer>Dell Inc</Manufacturer><Version>1.1.5 </Version><SMBIOSVersion major="2" minor="4"/><Date>20070205000000.000000+000</Date></BIOS><HWID>F2313507018400E6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>bMk    </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>948BD65D7ABBF6C</Val><Hash>7NKq2LOm1DiPmtzSEgpeMLdurW8=</Hash><Pid>70145-OEM-5795011-98939</Pid><PidType>5</PidType></Product></Products><Applications><App Id="15" Version="11" Result="100"/><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="44" Version="11" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.16670
    Name: Windows(TM) Vista, HomeBasic edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: 199086aa-6cb8-4e5b-b698-f2be56f1e8ee
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89572-00146-321-600096-02-1033-6000.0000-0102008
    Installation ID: 021053476900940660928722727405090336507640497311879313
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: CH4CG
    License Status: Unlicensed

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: MgAAAAEAAgABAAEAAQABAAAAAwABAAEAnJ/cOLHVVspc3t4/svXy9Cba7kKsVv1E8CA=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC DELL   bMk    
      FACP DELL   bMk    
      HPET DELL   bMk    
      BOOT DELL   bMk    
      MCFG DELL   bMk    
      SSDT PTLTD POWERNOW
      SLIC DELL   bMk    


    *Attempted re-issuing product key ,unsuccessful with error.



    The problem here is that your install is an OEM SLP install, which requires that the BIOS and Operating system have a 'connection', to be able to self-activate - and your system appears to have lost that connection. The solution is to change the Key in use to that on the Sticky Label on your laptop.
     
    All OEM machines from large manufacturers have Two Keys - the OEM SLP Key and the COA SLP  Key. 
    The OEM SLP Key is capable of self-activation, because it uses a Certificate, part of which is held in the BIOS, and part in the OS, to confirm authenticity. In your case one of these parts is out of whack with the other, and therefore cannot authenticate itself - these Keys are by definition Blocked by MS and cannot be activated on their servers.
    The COA SLP Key from your Sticky Label is your own personal key for use in just this circumstance - when for whatever reason, the OEM SLP Key fails.This can happen for a number of reasons - the most common being reinstallation using non-oem media, and BIOS updates which do not have the relevant oem codes.
     
    So - change the Key, either from the System Properties page, or using the command 'SLUI.EXE 3' from a Command Prompt (or the Search box in the Start Menu) - and your problem should be over.
     
    HTH

    --
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, June 10, 2010 8:11 AM
    Moderator
  • to change the product key it says you must first be activated.  dilema I can't replace the key with the COA SLP key until I have activation and I can't re-activate with the OEM key.  Am I doing this correctly?

     

    thank you.

    Thursday, June 10, 2010 4:34 PM
  • "Vista errors again" wrote in message news:dbcf1c79-bc27-43ac-9660-a9c0a49fe7cc...

    to change the product key it says you must first be activated.  dilema I can't replace the key with the COA SLP key until I have activation and I can't re-activate with the OEM key.  Am I doing this correctly?

     

    thank you.


    You do NOT need to be activated to change the Product Key - that's the whole point of the Keyless Key install.
    What is the EXACT error message you get when you use the "SLUI.EXE  3" command??
     

    --
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, June 10, 2010 4:51 PM
    Moderator
  • No reply from Original Poster.

    Issue is assumed resolved.


    Darin MS
    Tuesday, June 15, 2010 9:09 PM