Windows 7 not genuine error message after hard drive upgrade

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  This may simply be caused by a bad set of Intel Rapid Storage Technology drivers -  

  Installing the Intel Rapid Storage Drivers

  try downloading and installing them from here - https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=2101&DwnldID=22194

  (you want the iata_enu.exe download)

  Once complete, please reboot twice, then post another MGADiag report.   

  ---

  Noel Paton | Nil Carborundum Illegitemi

  CrashFixPC | The Three-toed Sloth

  No - I do not work for Microsoft, or any of its contractors.

  Wednesday, June 8, 2016 7:50 AM

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  I downloaded Intel Rapid Storage Technology drivers, but during installation I got error message: "This computer does not meet the minimum requirements for installing the software" I downloaded iata_enu.exe. 

  Any suggestions?

  Thursday, June 9, 2016 2:49 AM
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  it may need the older Matrix storage drivers - try this...

  This may simply be caused by a bad set of Intel Storage Matrix Technology drivers -  

  Installing the Intel Drivers

  try downloading and installing them from here -

  https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=2101&DwnldID=17882

  (IATA89ENU.exe)

  Once complete, please reboot twice, then post another MGADiag report. 

  ---

  Noel Paton | Nil Carborundum Illegitemi

  CrashFixPC | The Three-toed Sloth

  No - I do not work for Microsoft, or any of its contractors.

  Thursday, June 9, 2016 8:26 AM

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  I did you as you suggested and even rebooted 3 times (just in case). I think it looks good.

  Here is output of Microsoft Genuine Advantage Diagnostic Tool:

  Diagnostic Report (1.9.0019.0):
  -----------------------------------------
  WGA Data-->
  Validation Status: Genuine
  Validation Code: 0
  
  Cached Validation Code: 0x0
  Windows Product Key: *****-*****-K9Q7M-4HJ23-HDPJV
  Windows Product Key Hash: LQz+d6TsSoFqXwiCzB3I0KnwMQ4=
  Windows Product ID: 00426-437-6048111-85660
  Windows Product ID Type: 5
  Windows License Type: Retail
  Windows OS version: 6.1.7601.2.00010100.1.0.001
  ID: {17F0E5AE-11E3-4238-843C-3E13D05097B5}(3)
  Is Admin: Yes
  TestCab: 0x0
  WGA Version: N/A, hr = 0x80070002
  Signed By: N/A, hr = 0x80070002
  Product Name: Windows 7 Ultimate
  Architecture: 0x00000000
  Build lab: 7601.win7sp1_ldr.160408-2045
  TTS Error: 
  Validation Diagnostic: 
  Resolution Status: N/A
  
  WgaER Data-->
  ThreatID(s): N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  
  WGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  File Exists: No
  Version: N/A, hr = 0x80070002
  WgaTray.exe Signed By: N/A, hr = 0x80070002
  WgaLogon.dll Signed By: N/A, hr = 0x80070002
  
  OGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  Version: 2.0.48.0
  OGAExec.exe Signed By: Microsoft
  OGAAddin.dll Signed By: Microsoft
  
  OGA Data-->
  Office Status: 100 Genuine
  Microsoft Office Enterprise 2007 - 100 Genuine
  OGA Version: Registered, 2.0.48.0
  Signed By: Microsoft
  Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005
  
  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
  Default Browser: C:\Users\Alexander\AppData\Local\Google\Chrome\Application\chrome.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed
  
  File Scan Data-->
  File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514]
  File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514]
  File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385]
  File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514]
  File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385]
  File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385]
  File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7601.17514]
  File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514]
  File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514]
  File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385]
  File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514]
  File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0]
  File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514]
  File Mismatch: C:\Windows\system32\en-us\user32.dll.mui[6.1.7601.17514]
  
  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{17F0E5AE-11E3-4238-843C-3E13D05097B5}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-HDPJV</PKey><PID>00426-437-6048111-85660</PID><PIDType>5</PIDType><SID>S-1-5-21-3857964037-2356614056-1315410490</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1525                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A17</Version><SMBIOSVersion major="2" minor="4"/><Date>20091027000000.000000+000</Date></BIOS><HWID>9AA13207018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M08    </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>23B53C798551F71</Val><Hash>9pj27RmtWOM2kcu9lwJZLUEIfW0=</Hash><Pid>81599-952-5463201-65395</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  
  
  Spsys.log Content: 0x80070002
  
  Licensing Data-->
  Software licensing service version: 6.1.7601.17514
  
  Name: Windows(R) 7, Ultimate edition
  Description: Windows Operating System - Windows(R) 7, RETAIL channel
  Activation ID: ac96e1a8-6cc4-4310-a4ff-332ce77fb5b8
  Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
  Extended PID: 00426-00170-437-604811-01-1033-7600.0000-2392011
  Installation ID: 002885989925220433351306993622444276685951376531423993
  Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
  Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
  Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
  Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
  Partial Product Key: HDPJV
  License Status: Licensed
  Remaining Windows rearm count: 5
  Trusted time: 6/9/2016 1:37:33 PM
  
  Windows Activation Technologies-->
  HrOffline: 0x8004FE21
  HrOnline: 0x00000000
  HealthStatus: 0x000000000001EFF0
  Event Time Stamp: 6:7:2016 19:00
  WAT Activex: Registered
  WAT Admin Service: Registered
  
  HWID Data-->
  HWID Hash Current: OgAAAAEABgABAAMAAAABAAAAAgABAAEA6GFU+3wMtsAKJUaDbMzAsmw8KLIGpJT7znBQSt6IEpwqhQ==
  
  OEM Activation 1.0 Data-->
  N/A
  
  OEM Activation 2.0 Data-->
  BIOS valid for OA 2.0: yes
  Windows marker version: 0x0
  OEMID and OEMTableID Consistent: yes
  BIOS Information: 
    ACPI Table Name OEMID Value OEMTableID Value
    APIC DELL   M08    
    FACP DELL   M08    
    HPET DELL   M08    
    BOOT DELL   M08    
    MCFG DELL   M08    
    SLIC DELL   M08    
    OSFR DELL   M08    
    SSDT PmRef CpuPm
  
  

  Thursday, June 9, 2016 6:39 PM
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  Nah :( it still looks the same.

  Try this...

  Please run the following commands in an Elevated Command Prompt

   

  NET STOP CRYPTSVC
  REN C:\WINDOWS\SYSTEM32\CATROOT2 CATROOT2OLD
  NET START CRYPTSVC

   

  once complete, leave the system alone for at least an hour to rebuild the database, then reboot, and run another MGADiag report and post the results.

  Note that this may delete your Update History - but all updates will remain installed, and can be viewed in the Installed Updates listing.

  ---

  Noel Paton | Nil Carborundum Illegitemi

  CrashFixPC | The Three-toed Sloth

  No - I do not work for Microsoft, or any of its contractors.

  Friday, June 10, 2016 8:33 AM

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  After I executed your command the error window about not genuine Win 7 poped up again. I rebooted and ran MGADiag.exe  

  Here is output of Microsoft Genuine Advantage Diagnostic Tool. What exactly are you looking for in this log file?

  Diagnostic Report (1.9.0019.0):
  -----------------------------------------
  WGA Data-->
  Validation Status: Genuine
  Validation Code: 0
  
  Cached Validation Code: 0x0
  Windows Product Key: *****-*****-K9Q7M-4HJ23-HDPJV
  Windows Product Key Hash: LQz+d6TsSoFqXwiCzB3I0KnwMQ4=
  Windows Product ID: 00426-437-6048111-85660
  Windows Product ID Type: 5
  Windows License Type: Retail
  Windows OS version: 6.1.7601.2.00010100.1.0.001
  ID: {17F0E5AE-11E3-4238-843C-3E13D05097B5}(3)
  Is Admin: Yes
  TestCab: 0x0
  WGA Version: N/A, hr = 0x80070002
  Signed By: N/A, hr = 0x80070002
  Product Name: Windows 7 Ultimate
  Architecture: 0x00000000
  Build lab: 7601.win7sp1_ldr.160408-2045
  TTS Error: 
  Validation Diagnostic: 
  Resolution Status: N/A
  
  WgaER Data-->
  ThreatID(s): N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  
  WGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  File Exists: No
  Version: N/A, hr = 0x80070002
  WgaTray.exe Signed By: N/A, hr = 0x80070002
  WgaLogon.dll Signed By: N/A, hr = 0x80070002
  
  OGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  Version: 2.0.48.0
  OGAExec.exe Signed By: Microsoft
  OGAAddin.dll Signed By: Microsoft
  
  OGA Data-->
  Office Status: 100 Genuine
  Microsoft Office Enterprise 2007 - 100 Genuine
  OGA Version: Registered, 2.0.48.0
  Signed By: Microsoft
  Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005
  
  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
  Default Browser: C:\Users\Alexander\AppData\Local\Google\Chrome\Application\chrome.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed
  
  File Scan Data-->
  File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514]
  File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514]
  File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385]
  File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514]
  File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385]
  File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385]
  File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7601.17514]
  File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514]
  File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514]
  File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385]
  File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514]
  File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0]
  File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514]
  File Mismatch: C:\Windows\system32\en-us\user32.dll.mui[6.1.7601.17514]
  
  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{17F0E5AE-11E3-4238-843C-3E13D05097B5}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-HDPJV</PKey><PID>00426-437-6048111-85660</PID><PIDType>5</PIDType><SID>S-1-5-21-3857964037-2356614056-1315410490</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1525                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A17</Version><SMBIOSVersion major="2" minor="4"/><Date>20091027000000.000000+000</Date></BIOS><HWID>9AC93707018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M08    </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>23B53C798551F71</Val><Hash>9pj27RmtWOM2kcu9lwJZLUEIfW0=</Hash><Pid>81599-952-5463201-65395</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  
  
  Spsys.log Content: 0x80070002
  
  Licensing Data-->
  Software licensing service version: 6.1.7601.17514
  
  Name: Windows(R) 7, Ultimate edition
  Description: Windows Operating System - Windows(R) 7, RETAIL channel
  Activation ID: ac96e1a8-6cc4-4310-a4ff-332ce77fb5b8
  Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
  Extended PID: 00426-00170-437-604811-01-1033-7600.0000-2392011
  Installation ID: 009243105065451045330761796591291675248880489242807920
  Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
  Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
  Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
  Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
  Partial Product Key: HDPJV
  License Status: Licensed
  Remaining Windows rearm count: 5
  Trusted time: 6/10/2016 7:04:04 PM
  
  Windows Activation Technologies-->
  HrOffline: 0x8004FE21
  HrOnline: 0x00000000
  HealthStatus: 0x000000000001EFF0
  Event Time Stamp: 6:7:2016 19:00
  WAT Activex: Registered
  WAT Admin Service: Registered
  
  HWID Data-->
  HWID Hash Current: OgAAAAEABgABAAMAAAABAAAAAgABAAEA6GFU+3wMtsAKJUaDbMzAsmw8KLLOcAaklPtQSt6IEpwqhQ==
  
  OEM Activation 1.0 Data-->
  N/A
  
  OEM Activation 2.0 Data-->
  BIOS valid for OA 2.0: yes
  Windows marker version: 0x0
  OEMID and OEMTableID Consistent: yes
  BIOS Information: 
    ACPI Table Name OEMID Value OEMTableID Value
    APIC DELL   M08    
    FACP DELL   M08    
    HPET DELL   M08    
    BOOT DELL   M08    
    MCFG DELL   M08    
    SLIC DELL   M08    
    OSFR DELL   M08    
    SSDT PmRef CpuPm
  
  

  Saturday, June 11, 2016 12:08 AM
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  Still no change :(

  We'll have to see if there's an underlying file problem...

  Please run a full CHKDSK and SFC scan....

  Click on Start > All Programs > Accessories

  Right-click on the Command Prompt entry

  Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

  At the Command prompt, type

   CHKDSK C: /R

  and hit the Enter key.

  You will be told that the drive is locked, and the CHKDSK will run at the next boot - hit the Y key, and then reboot.

  The CHKDSK will take a few hours depending on the size  of the drive, so be patient!

   After the CHKDSK has run, Windows should boot normally  (possibly after a second auto-reboot) - then run the SFC.

  SFC -System File Checker - Instructions

  Click on Start > All Programs > Accessories

  Right-click on the Command Prompt entry

  Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

  At the Command prompt, type

  SFC /SCANNOW

  and hit the Enter key

  Wait for the scan to finish - make a note of any error messages - and then reboot.

  Upload the CBS.log file (compressed, please!) to your OneDrive or DropBox Public folder, and post a link - also post a new MGADiag report.

  ---

  Noel Paton | Nil Carborundum Illegitemi

  CrashFixPC | The Three-toed Sloth

  No - I do not work for Microsoft, or any of its contractors.

  Monday, June 13, 2016 10:36 AM

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  Ok, I did as you said. Here is a link to CBS.log file:

  https://www.dropbox.com/s/jvlqkl5lz6it4go/CBS.log?dl=0

  Also SFC scan generated the following message: "Windows Resource Protection found corrupt files but was unable to fix some of them. Details are included in the CBS.Log"

  Here MGADiag output:

  Diagnostic Report (1.9.0019.0):
  -----------------------------------------
  WGA Data-->
  Validation Status: Genuine
  Validation Code: 0
  
  Cached Validation Code: 0x0
  Windows Product Key: *****-*****-K9Q7M-4HJ23-HDPJV
  Windows Product Key Hash: LQz+d6TsSoFqXwiCzB3I0KnwMQ4=
  Windows Product ID: 00426-437-6048111-85660
  Windows Product ID Type: 5
  Windows License Type: Retail
  Windows OS version: 6.1.7601.2.00010100.1.0.001
  ID: {17F0E5AE-11E3-4238-843C-3E13D05097B5}(3)
  Is Admin: Yes
  TestCab: 0x0
  WGA Version: N/A, hr = 0x80070002
  Signed By: N/A, hr = 0x80070002
  Product Name: Windows 7 Ultimate
  Architecture: 0x00000000
  Build lab: 7601.win7sp1_ldr.160408-2045
  TTS Error: 
  Validation Diagnostic: 
  Resolution Status: N/A
  
  WgaER Data-->
  ThreatID(s): N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  
  WGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  File Exists: No
  Version: N/A, hr = 0x80070002
  WgaTray.exe Signed By: N/A, hr = 0x80070002
  WgaLogon.dll Signed By: N/A, hr = 0x80070002
  
  OGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  Version: 2.0.48.0
  OGAExec.exe Signed By: Microsoft
  OGAAddin.dll Signed By: Microsoft
  
  OGA Data-->
  Office Status: 100 Genuine
  Microsoft Office Enterprise 2007 - 100 Genuine
  OGA Version: Registered, 2.0.48.0
  Signed By: Microsoft
  Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005
  
  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
  Default Browser: C:\Users\Alexander\AppData\Local\Google\Chrome\Application\chrome.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed
  
  File Scan Data-->
  File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514]
  File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514]
  File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385]
  File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514]
  File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385]
  File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385]
  File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7601.17514]
  File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514]
  File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514]
  File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385]
  File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514]
  File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0]
  File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514]
  File Mismatch: C:\Windows\system32\en-us\user32.dll.mui[6.1.7601.17514]
  
  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{17F0E5AE-11E3-4238-843C-3E13D05097B5}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-HDPJV</PKey><PID>00426-437-6048111-85660</PID><PIDType>5</PIDType><SID>S-1-5-21-3857964037-2356614056-1315410490</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1525                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A17</Version><SMBIOSVersion major="2" minor="4"/><Date>20091027000000.000000+000</Date></BIOS><HWID>9A813807018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M08    </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>23B53C798551F71</Val><Hash>9pj27RmtWOM2kcu9lwJZLUEIfW0=</Hash><Pid>81599-952-5463201-65395</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  
  
  Spsys.log Content: 0x80070002
  
  Licensing Data-->
  Software licensing service version: 6.1.7601.17514
  
  Name: Windows(R) 7, Ultimate edition
  Description: Windows Operating System - Windows(R) 7, RETAIL channel
  Activation ID: ac96e1a8-6cc4-4310-a4ff-332ce77fb5b8
  Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
  Extended PID: 00426-00170-437-604811-01-1033-7600.0000-2392011
  Installation ID: 002885989925220433351306993622444276685951376531423993
  Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
  Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
  Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
  Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
  Partial Product Key: HDPJV
  License Status: Licensed
  Remaining Windows rearm count: 5
  Trusted time: 6/19/2016 6:10:02 PM
  
  Windows Activation Technologies-->
  HrOffline: 0x8004FE21
  HrOnline: 0x00000000
  HealthStatus: 0x000000000001EFF0
  Event Time Stamp: 6:19:2016 08:35
  WAT Activex: Registered
  WAT Admin Service: Registered
  
  HWID Data-->
  HWID Hash Current: OgAAAAEABgABAAMAAAABAAAAAgABAAEA6GFU+3wMtsAKJUaDbMzAsmw8KLIGpJT7znBQSt6IEpwqhQ==
  
  OEM Activation 1.0 Data-->
  N/A
  
  OEM Activation 2.0 Data-->
  BIOS valid for OA 2.0: yes
  Windows marker version: 0x0
  OEMID and OEMTableID Consistent: yes
  BIOS Information: 
    ACPI Table Name OEMID Value OEMTableID Value
    APIC DELL   M08    
    FACP DELL   M08    
    HPET DELL   M08    
    BOOT DELL   M08    
    MCFG DELL   M08    
    SLIC DELL   M08    
    OSFR DELL   M08    
    SSDT PmRef CpuPm
  
  

  
  

  
  

  • Edited by august_month Monday, June 20, 2016 2:23 AM

  Sunday, June 19, 2016 11:12 PM
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  The SFC seems to have done some work - but it's not really telling me what! :(

  I think I need to have an MGADiag using the later version of the tool - I think I'm missing a vital piece of data somewhere.

  To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool

  (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )

   Once saved, run the tool.

  Click on the Continue button, which will produce the report.

   To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.x

    - in your own thread, please

  Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!

  http://www.microsoft.com/en-us/howtotell/Hardware.aspx

  ---

  Noel Paton | Nil Carborundum Illegitemi

  CrashFixPC | The Three-toed Sloth

  No - I do not work for Microsoft, or any of its contractors.

  Monday, June 20, 2016 10:10 AM

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  Compute came with Vista pre-installed, I upgraded to Win 7 in 2012. I am trying to locate the disk, but there is chance that I lost it while moving.

  Here is output of MGADiag.exe from your link:

  Diagnostic Report (1.9.0027.0):
  -----------------------------------------
  Windows Validation Data-->
  
  Validation Code: 0x8004FE21
  Cached Online Validation Code: 0x0
  Windows Product Key: *****-*****-K9Q7M-4HJ23-HDPJV
  Windows Product Key Hash: LQz+d6TsSoFqXwiCzB3I0KnwMQ4=
  Windows Product ID: 00426-437-6048111-85660
  Windows Product ID Type: 5
  Windows License Type: Retail
  Windows OS version: 6.1.7601.2.00010100.1.0.001
  ID: {17F0E5AE-11E3-4238-843C-3E13D05097B5}(3)
  Is Admin: Yes
  TestCab: 0x0
  LegitcheckControl ActiveX: N/A, hr = 0x80070002
  Signed By: N/A, hr = 0x80070002
  Product Name: Windows 7 Ultimate
  Architecture: 0x00000000
  Build lab: 7601.win7sp1_ldr.160408-2045
  TTS Error: 
  Validation Diagnostic: 
  Resolution Status: N/A
  
  Vista WgaER Data-->
  ThreatID(s): N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  
  Windows XP Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  File Exists: No
  Version: N/A, hr = 0x80070002
  WgaTray.exe Signed By: N/A, hr = 0x80070002
  WgaLogon.dll Signed By: N/A, hr = 0x80070002
  
  OGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  Version: 2.0.48.0
  OGAExec.exe Signed By: Microsoft
  OGAAddin.dll Signed By: Microsoft
  
  OGA Data-->
  Office Status: 100 Genuine
  Microsoft Office Enterprise 2007 - 100 Genuine
  OGA Version: Registered, 2.0.48.0
  Signed By: Microsoft
  Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005
  
  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
  Default Browser: C:\Users\Alexander\AppData\Local\Google\Chrome\Application\chrome.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed
  
  File Scan Data-->
  File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x800b0100
  File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100
  File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
  File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x800b0100
  File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
  File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
  File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7601.17514], Hr = 0x800b0100
  File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x800b0100
  File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100
  File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
  File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x800b0100
  File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x800b0100
  File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100
  File Mismatch: C:\Windows\system32\user32.dll[6.1.7601.19061], Hr = 0x800b0100
  
  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{17F0E5AE-11E3-4238-843C-3E13D05097B5}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-HDPJV</PKey><PID>00426-437-6048111-85660</PID><PIDType>5</PIDType><SID>S-1-5-21-3857964037-2356614056-1315410490</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1525                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A17</Version><SMBIOSVersion major="2" minor="4"/><Date>20091027000000.000000+000</Date></BIOS><HWID>9A493607018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M08    </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>23B53C798551F71</Val><Hash>9pj27RmtWOM2kcu9lwJZLUEIfW0=</Hash><Pid>81599-952-5463201-65395</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  
  
  Spsys.log Content: 0x80070002
  
  Licensing Data-->
  Software licensing service version: 6.1.7601.17514
  
  Name: Windows(R) 7, Ultimate edition
  Description: Windows Operating System - Windows(R) 7, RETAIL channel
  Activation ID: ac96e1a8-6cc4-4310-a4ff-332ce77fb5b8
  Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
  Extended PID: 00426-00170-437-604811-01-1033-7600.0000-2392011
  Installation ID: 009243105065451045330761796591291675248880489242807920
  Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
  Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
  Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
  Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
  Partial Product Key: HDPJV
  License Status: Licensed
  Remaining Windows rearm count: 5
  Trusted time: 6/20/2016 6:01:42 PM
  
  Windows Activation Technologies-->
  HrOffline: 0x8004FE21
  HrOnline: N/A
  HealthStatus: 0x000000000001EFF0
  Event Time Stamp: 6:19:2016 08:35
  ActiveX: Registered, Version: 7.1.7600.16395
  Admin Service: Registered, Version: 7.1.7600.16395
  HealthStatus Bitmask Output:
  Tampered File: %systemroot%\system32\sppobjs.dll
  Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
  Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
  Tampered File: %systemroot%\system32\sppwinob.dll
  Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
  Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
  Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
  Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
  Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
  Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
  Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
  Tampered File: %systemroot%\system32\drivers\spsys.sys
  
  
  HWID Data-->
  HWID Hash Current: OgAAAAEABgABAAMAAAABAAAAAgABAAEA6GFU+3wMtsAKJUaDbMzAsmw8KLLOcAaklPtQSt6IEpwqhQ==
  
  OEM Activation 1.0 Data-->
  N/A
  
  OEM Activation 2.0 Data-->
  BIOS valid for OA 2.0: yes
  Windows marker version: 0x0
  OEMID and OEMTableID Consistent: yes
  BIOS Information: 
    ACPI Table Name OEMID Value OEMTableID Value
    APIC DELL   M08    
    FACP DELL   M08    
    HPET DELL   M08    
    BOOT DELL   M08    
    MCFG DELL   M08    
    SLIC DELL   M08    
    OSFR DELL   M08    
    SSDT PmRef CpuPm
  
  

  Monday, June 20, 2016 11:02 PM
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  Hmm- the pattern of errors is definitely different to the 'usual cases' we see here. All the referenced files appear to be missing their signatures - which is pretty much impossible, so it probably means that the internal Certificates that register the files have been uninstalled.

  I rather think that a repair install is going to be necessary - you may be able to download the necessary ISO file to create a new install disk from here...

  https://www.microsoft.com/en-gb/software-download/windows7

  ---

  Noel Paton | Nil Carborundum Illegitemi

  CrashFixPC | The Three-toed Sloth

  No - I do not work for Microsoft, or any of its contractors.

  • Proposed as answer by Noel D PatonModerator Friday, June 24, 2016 3:26 PM
  • Marked as answer by Noel D PatonModerator Friday, July 8, 2016 12:11 PM

  Tuesday, June 21, 2016 7:01 AM

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  Thank you for all the help Noel!

  If I understand correctly in order to do repair install I have to locate my original installation DVD and get 25-character product key from it?

  Also will I repair install preserve all my data (files and programs) on the disk?

  
  

  • Edited by august_month Tuesday, June 21, 2016 9:40 AM additional question

  Tuesday, June 21, 2016 9:37 AM
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  The Product Key is NOT on the disk - it is either on a COA sticker or on a Proof of License card which came inside the package with your disk.

  A repair install should leave all your programs and data intact - but it's always a good idea to back up to external media first!

  Look here for the best set of instructions I know for a repair install... http://www.sevenforums.com/tutorials/3413-repair-install.html?ltr=R

  ---

  Noel Paton | Nil Carborundum Illegitemi

  CrashFixPC | The Three-toed Sloth

  No - I do not work for Microsoft, or any of its contractors.

  Tuesday, June 21, 2016 10:34 AM

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  I followed your link to download windows, but got the following error message:

  Error
  
  The product key you've entered appears to be for software which was licensed through an Enterprise Agreement. Please contact the Volume Licensing Service Center for software recovery options or visit the Volume Licensing Home Page for more information on Enterprise Agreements.

  I got my windows installation DVD while in school (freew windows for students). Should I go back to my school  Volume Licensing Service Center for recover options?

  Also, my original installation DVD is for Windows 7 Ultimate but without SP1 and it says it is upgrade (pre-existing os license required). This is actually how I used it, I upgraded from Windows Vista.

  
  

  
  

  • Edited by august_month Friday, June 24, 2016 10:03 PM addition

  Friday, June 24, 2016 9:45 PM
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  Hmm - I know the download site can be buggy :( - but I've not heard of it giving that response before!

  Are you usre you entered the correct Key, from the Ultimate box, ending HDPVJ ??

  ---

  Noel Paton | Nil Carborundum Illegitemi

  CrashFixPC | The Three-toed Sloth

  No - I do not work for Microsoft, or any of its contractors.

  Sunday, June 26, 2016 7:05 AM

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  Yeap, I am confident I entered correct number. I did it multiple times. It does end on HDPVJ. There is no actually ultimate box. Installation DVD came in small envelope with product sticker on the back. I have multiple envelopes like this for different product (MS Office). This is how the University was distributing it. I actually called university IT and asked about it, and they said that they provide support only to student, kind of non-sense. I am not sure how to reach licensing office and ask them directly.

  It looks like the only option is to either to stay with Win 7, since computer is old or buy Win 10 license.

  Thank you, Noel. I think we tried everything.

  Sunday, June 26, 2016 12:14 PM
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  In that case I can only think that it's an MSDN-type Key, and that the allowed number of activations has been exceeded, or the subscription has expired, resulting in the invalidation of the Key.

  Your only choice is to purchase a full license for Windows, of whichever version/edition you need.

   

  ---

  Noel Paton | Nil Carborundum Illegitemi

  CrashFixPC | The Three-toed Sloth

  No - I do not work for Microsoft, or any of its contractors.

  Monday, June 27, 2016 9:22 AM

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  Sorry for late response. I finally purchased Win 10 license. I tried to download Win 10, but it only starts download and does nothing. It does not look like it is working. I tried to use Win update in control center, but it says service is disable and suggests restarting computer. I did restart, but it did not help. It is possible to download Win 10 DVD?

  Update: I manually checked that both services are running (Windows Update and Background Intelligent Transfer Service)

  I also downloaded and ran program from the link: 

  https://support.microsoft.com/en-us/kb/2730071

  After executing it, I got the following message:

  Service registration is missing or corrupt: fixed

  Problems installing recent updates: fixed

  Problems installing recent updates: not fixed

  Kind of contradictory

  Another Update:

  The following steps did not help either:

  • Net stop wuauserv press [ENTER]
  • cd %systemroot% press [ENTER]
  • Ren SoftwareDistribution SoftwareDistribution.old press [ENTER]
  • Net start wuauserv press [ENTER]

  
  

  
  
  

  • Edited by august_month Saturday, July 30, 2016 11:47 AM

  Saturday, July 30, 2016 2:48 AM
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  Where did you buy the Win10 license from?

  ---

  Noel Paton | Nil Carborundum Illegitemi

  CrashFixPC | The Three-toed Sloth

  No - I do not work for Microsoft, or any of its contractors.

  Monday, August 1, 2016 11:54 AM

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  I bought it through my employer. So I essentially bought a key. The instruction the came with it says that I need to download Windows 10 as free upgrade (this option is gone from computer now) and once installation is complete enter supplied key to activate. For earlier versions of Windows (Vista and XP) it suggests I download disk image from link, but warns that data might be lost in installation process. I want to avoid clean install, if possible.

  Monday, August 1, 2016 1:35 PM
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  If the Key is legit, you should be able to download from MS - from here...

  https://www.microsoft.com/en-gb/software-download/windows10

  ---

  Noel Paton | Nil Carborundum Illegitemi

  CrashFixPC | The Three-toed Sloth

  No - I do not work for Microsoft, or any of its contractors.

  Wednesday, August 3, 2016 12:03 PM

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  Thank you again, Noel!

  I will try and report back 

  Wednesday, August 3, 2016 3:18 PM
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  Thank you, Noel!

  Upgrade went well. 

  Once again thank you for your patience and thoughtfulness. I was going to mark this as the answer, but it looks like somebody already has done it for me.

  Regards.

  Tuesday, August 9, 2016 1:39 AM
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  Great1 - glad to hear it worked!

  Good luck with it.

  ---

  Noel Paton | Nil Carborundum Illegitemi

  CrashFixPC | The Three-toed Sloth

  No - I do not work for Microsoft, or any of its contractors.

  Tuesday, August 9, 2016 10:15 AM

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  Just one final questions. It looks like all my trouble started after I cloned disk with Macrium Reflect. Would you recommend any other software for disk cloning?

  Wednesday, August 10, 2016 1:21 AM
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  Macrium reflect is as good as any other I know - they all can cause a similar error, but it's usually easy enough to fix by reinstalling the HD drivers properly. Sometimes it just doesn't seem to take, for unknown reasons :(

  ---

  Noel Paton | Nil Carborundum Illegitemi

  CrashFixPC | The Three-toed Sloth

  No - I do not work for Microsoft, or any of its contractors.

  Wednesday, August 10, 2016 7:10 AM

  Moderator