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Windows 7 suddenly getting copy of windows is not genuine RRS feed

  • Question

  • Hi Guys,

    So i have been hit with the non genuine message when i turned on my computer. I brought my HP G61 laptop about 3 years ago with windows 7 home premium pre-installed on it, with my laptop starting to slow down so I decided to do a clean install of windows. I found a website which showed me how to do a clean install instead of doing a reinstall (windows.old folder) and it also had a link for a image to which type of windows I needed (as the laptop didn't come with a installation disc).

    So I installed windows fine and input my windows key (had to use magicialjellybean to get key as my sticker had rubbed off) and everything was working fine until I get the non genuine windows message

    error code I get is: 0xC004F063

    error description: the software licensing service reported that the computer bios is missing a required license

    I have run the MGADiag Tool and this is what i got,

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
    Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
    Windows Product ID: 00359-OEM-8992687-00010
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {279BBAB1-19D8-457D-B28D-2084C2850EB5}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.130828-1532
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{279BBAB1-19D8-457D-B28D-2084C2850EB5}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3Q6C9</PKey><PID>00359-OEM-8992687-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-1782853013-504407900-3607504366</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP G61 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.14</Version><SMBIOSVersion major="2" minor="4"/><Date>20090922000000.000000+000</Date></BIOS><HWID>537E3107018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800010-02-2057-7601.0000-0212014
    Installation ID: 003842612576643292856795686616860871170205320226973833
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338

    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339

    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341

    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340

    Partial Product Key: 3Q6C9
    License Status: Notification
    Notification Reason: 0xC004F063.
    Remaining Windows rearm count: 3
    Trusted time: 21/01/2014 21:49:35

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C533
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 1:20:2014 21:18
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MgAAAAEAAgABAAIAAAACAAAAAgABAAEA6GGauV4RvOx6fzxY9mXWFfh+1F9AWJoURso=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   HPQOEM  SLIC-MPC
      FACP   HPQOEM  SLIC-MPC
      HPET   HPQOEM  SLIC-MPC
      BOOT   HPQOEM  SLIC-MPC
      MCFG   HPQOEM  SLIC-MPC
      ASF!   HPQOEM  SLIC-MPC
      SLIC   HPQOEM  SLIC-MPC
      SSDT   PmRef  CpuPm

    Thanks in advance for any help that can be provided

    Marc


    • Edited by Sparky82 Wednesday, January 22, 2014 8:38 AM
    Tuesday, January 21, 2014 10:22 PM

Answers

  • Yep - that should work (at least in theory).

    Two things to be wary of, though...

    1) make sure that the source computer is virus/malware-free before creating the disks

    2) make sure that it's an x64 (64-bit) install - otherwise if you have more than 4GB RAM installed, you won't be able to access all of it.

    .... and most of all, don't forget that this will wipe all data from the drive so back up to external media first!


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.


    Friday, January 24, 2014 11:49 PM
    Moderator

All replies

  • You seem to have done your clean install of Windows with a Retail disk/ISO - which cannot supply the require licenses for your OEM_SLP Key.

     You need to change the Product Key to the one on the COA sticker on the machine's case (or inside the battery compartment),  using the Change Product Key link at the bottom of the System properties page.

    You may need to activate by phone.   


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Wednesday, January 22, 2014 10:23 PM
    Moderator
  • Thanks Noel,

    My COA sticker has worn away so cant see any product key, i have used magical jelly bean keyfinder to get my product key (would this be the same code?), i have entered this but with no luck, i haven't tried activating by phone yet though has when i try the: run slui 4.exe i dont get a activate by phone like others are showing, i will get the number tonight and try this method.

    I have found a HP USB Recovery Flash Disc Utility on the HP website, would this be any good or would it try copying the original factory settings from the recovery partition that has been created from retail windows iso that i used to do a clean intall.

    • Edited by Sparky82 Thursday, January 23, 2014 9:54 AM
    Thursday, January 23, 2014 9:44 AM
  • The USB Recovery Flash Disc Utility will simply take whatever's in the recovery partition and put it onto the USB drive - If you've wiped the original Recovery partition and replaced with your own homebrewed one, then it won't contain the proper licenses for the OEM_SLP Key to be able to self-activate.

    Computers that come pre-installed with Windows from large manufacturers usually come with two Product Keys.

    OEM SLP: This is the key that came in Windows (from the factory). It works by connecting to a BIOS flag (the SLIC table) found only on  computers from that Manufacturer. It also checks for the existence of proper matching licenses in the OS itself. Once it sees both, it self-activates every time the machine is rebooted.

    COA SLP: This is the key seen on the sticker located on the side, bottom or in the battery compartment of your machine. This key is for use if the OEM SLP self-activation stops working for whatever reason.

    If the Key you are attempting to enter ends with 3Q6C9 then it's the OEM_SLP Key - if it's something else, then it should work. (it being the OEM_SLP Key would explain why the SLUI 4 command doesn't take you to the Telephone Activation wizard)

    You have some choices, this being the case.

    1) Contact HP and order a set of Recovery media for your machine

    2) purchase a new Windows License (or a new machine)

    There *may* be an alternative solution though, if you are patient and persistent.

    Attempt Telephone Activation, and speak to an operator - they will tell you that your current Key is blocked (they should then ask for confirmation of your Product Key). Explain to them your problem, that you need to change the Key to the one on your sticker, but that the sticker is unreadable (could they please supply a replacement Key?). Hopefully they will ask for documentary proof of the sticker, in the form of an email with a picture of the affected sticker - and you can proceed from there.

    Sometimes it takes two or three calls before you get an operator who actually knows and uses this procedure - but I know that it can and does happen.



    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Thursday, January 23, 2014 12:56 PM
    Moderator
  • thanks for all the informaion, i tried ringing last night but they said i need to speak to customer service but were only open till 6pm so will try again today.

    Well got through but they couldn't help as they said I need to ring HP, and HP stating that I need to buy the recovery discs (£40) in order for the product key to work.

    Just a thought, If I know someone with exactly the same laptop as myself could I create a recovery disc from their laptop and use my product code?? 

    Thanks for your help. 



    • Edited by Sparky82 Friday, January 24, 2014 2:47 PM
    Friday, January 24, 2014 12:47 PM
  • Yep - that should work (at least in theory).

    Two things to be wary of, though...

    1) make sure that the source computer is virus/malware-free before creating the disks

    2) make sure that it's an x64 (64-bit) install - otherwise if you have more than 4GB RAM installed, you won't be able to access all of it.

    .... and most of all, don't forget that this will wipe all data from the drive so back up to external media first!


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.


    Friday, January 24, 2014 11:49 PM
    Moderator
  • Managed to create recovery discs and all is back to normal, just need to go through the process of all the updates..

    Thanks for all the info.

    Saturday, January 25, 2014 11:25 PM
  • You're welcome!

    Good luck with it.


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Sunday, January 26, 2014 10:29 AM
    Moderator