Can anyone check my product key and see if it is valid? RRS feed

  • Question

  • It fails to pass genuine Windows validation (obviously). I want to know if it is counterfeited so that I can complain.



    Diagnostic Report (1.9.0027.0):
    Windows Validation Data-->
    Validation Status: Invalid Product Key
    Validation Code: 8
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-CDF7T-68YX8-GHJDY
    Windows Product Key Hash: GALlkR8lum36rfakTXTozwSzzJU=
    Windows Product ID: 76487-011-6116167-22735
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version:
    ID: {E090A116-525F-403C-9B35-4E68233DFCDE}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered,
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    Windows XP Notifications Data-->
    Cached Result: 8
    File Exists: Yes
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-543-80070002_025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{E090A116-525F-403C-9B35-4E68233DFCDE}</UGUID><Version>1.9.0027.0</Version><OS></OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-GHJDY</PKey><PID>76487-011-6116167-22735</PID><PIDType>5</PIDType><SID>S-1-5-21-1229272821-1214440339-1801674531</SID><SYSTEM><Manufacturer>INTEL_</Manufacturer><Model>DH55HC__</Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>TCIBX10H.86A.0032.2010.0402.1709</Version><SMBIOSVersion major="2" minor="6"/><Date>20100402000000.000000+000</Date></BIOS><HWID>E3BC3E670184807C</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version=""/><File Name="WgaLogon.dll" Version=""/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Licensing Data-->

    Windows Activation Technologies-->

    HWID Data-->

    OEM Activation 1.0 Data-->
    BIOS string matches: no
    Marker string from BIOS: N/A
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->


    Sunday, August 29, 2010 4:15 PM


  • I've opened the request and confirmed that the copy was counterfeit. Returned it to the seller and received the refund.

    Thank you for your help.


    • Marked as answer by Darin Smith MS Friday, September 3, 2010 7:14 PM
    Thursday, September 2, 2010 9:03 PM

All replies

  • Hello markocms,

    Could you rerun the mgadiag report, and after it completes, look on the General tab to see if the "Resolve" button is available.  If it is, please click and follow whatever prompts you are given.  Also, please post back and let us know what you were told to do.

    If the "Resolve" button is not available, post back and let us know that, too.

    If no "Resolve" button, please follow these instructions (which I copied from another post):

    Could you have a look at this MS KB article:

    Please perform the steps listed in the Resolution section entitled, "Manual steps to update the WGA Data.dat file on a single computer."  These are the steps that would have taken place automatically if the Resolve Button were available in the mgadiag utility.

    Here are the steps, slightly reworded for ease of use.

    "To update the Data.dat file manually, follow these steps:

    1. Log on to the computer that is experiencing the problem using a Computer Administrator account.
    2. Click Start, click Run, then carefully type or copy-and-paste the following bolded text into the text entry box:

      %ALLUSERSPROFILE%\Application Data\Windows Genuine Advantage\data
    3. Once the above command has been entered, click the OK button or press Enter on your keyboard.
    4. In the Windows Explorer window that opens, in the right-hand pane, locate the data.dat file and delete it.  Don't close this window yet.
    5. Next, open your browser and visit the following Microsoft Web site:   In order to verify your computer's installation of Windows is reporting as Genuine, click on the Validate Windows button and if prompted, click on "Run" and/or "Install" in subsequent ActiveX warnings to install and run the necessary Validation software.
    6. After a successful validation, look in the right-hand pane of the Windows Explorer window from which you deleted the data.dat file.  Verify that you now have a new data.dat file with the current date and time as properties.  Close this window. 
    7. Click Start, click Run, type wgatray.exe /b, and then click OK.  This command resets the WGA Notifications Utility.  Under normal circumstances there will be nothing presented to the user to inform them that the command executed successfully.

      Note The wgatray.exe command might not be available on your computer. This command is available only on computers that have Windows Genuine Advantage Notifications installed. If the wgatray.exe command is unavailable, it is not an error. Go to the next step. For more information about Windows Genuine Advantage Notifications, click the following article number to view the article in the Microsoft Knowledge Base:
      905474  ( ) Description of the Windows Genuine Advantage Notifications application
    8. Restart the computer."


    Let us know how you do! :-)

    Buy Office 2007 Now, Get Office 2010 Free
    Monday, August 30, 2010 12:41 PM
  • Resolve button is under Windows tab and it was grayed out, i.e. unavailable.

    I've deleted data.dat file and re-run the validation and this copy still didn't pass. I got the same error in mgadiag and the website forwarded me to a non existing web page with a bing search of "genuine windows7DLLegalization aspx" below.



    Monday, August 30, 2010 2:10 PM
  • Hello markocms,

    Your issue will likely require the remote assistance of a WGA tech support engineer.  Please open up a free support request by clicking the following link and fill out the form.

    When you get your Service Request number, please come back here and post so Darin Smith the Microsoft Moderator can look up your request.

    Thank You.

    Buy Office 2007 Now, Get Office 2010 Free
    Tuesday, August 31, 2010 1:22 PM
  • I've opened the request and confirmed that the copy was counterfeit. Returned it to the seller and received the refund.

    Thank you for your help.


    • Marked as answer by Darin Smith MS Friday, September 3, 2010 7:14 PM
    Thursday, September 2, 2010 9:03 PM