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Vista Build 6002 - suddenly decides it's not genuine RRS feed

  • Question

  • So I bought a computer over a year ago from Best Buy when my last one died. It's a laptop that, while it isn't going to ever run brilliantly, serves its purpose as a 2d art editor/internet surfer.

    My problem?

    My copy of Vista suddenly decided it wasn't genuine. 

    My sticker with the serial key is illegible; it's been over a year, and I left it on the bottom of the computer without paying any attention to wear and tear (until I realized -- hey, my computer has LOST ITS MIND.) I don't really have a desire to do a factory-restore type wipe, but at the  moment, that appears that it might be the only option.

    I've tried entering the code when prompted that the computer tells me is it's current serial key (using Belarc advisor to determine the key), but it is refused as a non-genuine key. I've tried to GUESS what the scratched-up sticker on the bottom of my computer says, but that got me nowhere, either -- there are too many letters/numbers that I am unsure of, and my first 5 guesses or so weren't even valid keys.

    I tried a system restore which seemed to work until -- 10 minutes later, the computer decided it wasn't genuine again.

     

    As for the results of the Windows Genuine Advantage Diagnostic tool, here they are:

     

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50

    Cached Validation Code: 0xc004c4a8
    Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
    Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
    Windows Product ID: 89578-OEM-7332157-00061
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {99C58039-E48D-4980-9967-75BD4A00D4AC}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.090803-2339
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{99C58039-E48D-4980-9967-75BD4A00D4AC}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89578-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-2943448705-1831533707-2712294476</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>Compaq Presario CQ50 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.54</Version><SMBIOSVersion major="2" minor="4"/><Date>20090818000000.000000+000</Date></BIOS><HWID>2A303507018400F6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>1640410E740A722</Val><Hash>ghZxiluXZS/4ESVxDC9OwmFcnWc=</Hash><Pid>81602-913-9065375-68922</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00146-321-500061-02-1033-6002.0000-3562009
    Installation ID: 008825526745769722801425366996947532369430620463311550
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: WQD8Q
    License Status: Notification
    Notification Reason: 0xC004F200 (non-genuine).

    HWID Data-->
    HWID Hash Current: OAAAAAEABAABAAEAAQACAAAAAwABAAEAJJSI58b1ILUe8paSVhBmghSW8vSCMuC2JAT2fKxWfig=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            HPQOEM        SLIC-MPC
      FACP            HPQOEM        SLIC-MPC
      HPET            HPQOEM        SLIC-MPC
      BOOT            HPQOEM        SLIC-MPC
      MCFG            HPQOEM        SLIC-MPC
      SLIC            HPQOEM        SLIC-MPC
      SSDT            HPQOEM         SLIC-MP

    Wednesday, December 23, 2009 4:05 AM

Answers

  • Hi duckyreads,

      The reason you can't get Phone Activation to work, right now, is because the Key currently being used in your Windows is the OEM SLP key and it can only be used for self-activation. So when you try to launch the Activate by Phone Wizard, you will get an error because windows knows you can activate by phone using that key. Once you get your COA SLP (or a replacment COA SLP) key entered, the Activate by Phone wizard should work.

      As for the unreadable COA Product Key, the first doc gives a URL to contact Customer Support. On that page, I found a link to the Contact Customer Service page http://support.microsoft.com/gp/contactcss that may be what you need. Unfortunatly, replacing unreadable product keys is outside my area of support so I can't be much help. The best I can do is direct you to the support docs and/or people that I believe can help you.

    Sorry I couldn't be more help,
    Darin MS
    • Marked as answer by Darin Smith MS Wednesday, December 30, 2009 10:27 PM
    Wednesday, December 30, 2009 10:27 PM

All replies

  • Hello duckyreads,

    Below is information on why this issue is occuring and how to resolve it.  However, it relies on your ability to read the COA Product Key on the COA sticker on the bottom of the laptop.  If you are not able to read the Product Key, then the only help I can provided is to refer you to the Support Docs:

    KB811224 "How to identify, locate, and replace a product key"  http://support.microsoft.com/kb/811224

    or

    KB824433 "Lost or misplaced product key (certificate of authenticity) for Windows" http://support.microsoft.com/kb/824433


    ---------------------------------------------------------------------------- 

    Computers, which are built by large manufactures that come with Windows Pre-Installed, come with two (2) Product Keys:

     

    A)   OEM SLP: This key comes pre-installed in Windows, when it comes from the Factory. This key is geared to work with the special instructions found only on that Manufacturer's computer hardware. So when Windows was installed using the OEM SLP key (at the factory) Vista looks at the motherboard and sees the special instructions and Self-Activates. (that's why you did not need to Activate your computer after you brought it home)

     

    B)    COA SLP: This is the Product key that you see on the sticker on the side (or bottom) of your computer. It is a valid product key, but should only be used in limited situations. The key must be activated by Phone. (Note: All manufacturers that use the OEM SLP system are required by contract to include a Certificate of Authenticity (COA) sticker, that has a COA SLP key, on the computer)

     

       Your Windows is using an OEM SLP key, but (for whatever reason) cannot see the special instructions in the computer’s motherboard and is unable to Self-Activate.

      To fix the issue, you will need to change out the OEM SLP key with the COA SLP key.  The normal way to do this is to click the ‘Start’ button, right-click ‘Computer’, select ‘Properties’ and then click ‘Change Product Key’ (located in the lower right-hand side of the window). Enter the COA SLP key and follow the instructions in the Change Product Key Wizard.

     

    Alternate steps to change the product key

     

    1)    Click the Start button

    2)    Type: slui.exe 3 and hit the Enter key

    3)    Type in the Product key from the sticker on your computer

    4)    Click the Next button.

    5)    You will be asked if want to Activate, click ok

    6)    It will attempt to Activate by the internet and will return an Invalid Key error (this is ok, continue to step 7)

    7)    Click the Start button

    8)    Type: slui.exe 4 and hit the Enter key

    9)    Select your location in the drop down menu and click the Next button

    10) The next screen provides the number to call to Activate by Phone

     

    NOTE: when you call that number, you will first hear an Automated Voice. If the Automated Voice gives you an option to talk to a Live Activation Rep., select that option. If not, do not enter any numbers. This should force the Automated Voice to transfer you to a Live Activation Rep. Trying to Activate thru the Automated Voice will not work, in your case; only thru the Live Activation Rep. will your Activation be successful.

     

    Thank you,
    Darin MS

    • Marked as answer by Darin Smith MS Wednesday, December 23, 2009 6:13 PM
    • Unmarked as answer by duckyreads Wednesday, December 23, 2009 7:09 PM
    Wednesday, December 23, 2009 6:12 PM
  • The two links at  the top were the relevant ones. Unfortunately, the bottom one does not pertain to Vista AT ALL, and the top one doesn't give a number to contact. Upon following the link, it looked like my best bet was to click on the one that concerned activation questions -- a link which is broken.

    As to the second part, even if I *could* read my sticker (which I really can't), my computer refuses to give the option to phone-activate. Apparently, it is dead set on being a special case.
    Wednesday, December 23, 2009 7:12 PM
  • Hi duckyreads,

      The reason you can't get Phone Activation to work, right now, is because the Key currently being used in your Windows is the OEM SLP key and it can only be used for self-activation. So when you try to launch the Activate by Phone Wizard, you will get an error because windows knows you can activate by phone using that key. Once you get your COA SLP (or a replacment COA SLP) key entered, the Activate by Phone wizard should work.

      As for the unreadable COA Product Key, the first doc gives a URL to contact Customer Support. On that page, I found a link to the Contact Customer Service page http://support.microsoft.com/gp/contactcss that may be what you need. Unfortunatly, replacing unreadable product keys is outside my area of support so I can't be much help. The best I can do is direct you to the support docs and/or people that I believe can help you.

    Sorry I couldn't be more help,
    Darin MS
    • Marked as answer by Darin Smith MS Wednesday, December 30, 2009 10:27 PM
    Wednesday, December 30, 2009 10:27 PM