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who do I contact when I cannot activate my live one care using the product key provided on the box ? RRS feed

  • Question

  • I have attempted numerous times to complete installation of live one but cannot complete the process due to apparently 'incorrect' product key?  Please provide a phone number I may call or simple way to resolve this problem as I have purchased this product and do not wish to pay anything on line
    Saturday, April 25, 2009 4:16 PM

Answers

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  • The most likely reason for the invalid product key message is misreading the product key. Try viewing the product key with a magnifier. If the error message continues please contact support. How to reach support - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90
    Jim - MVP Windows Live - Forum Moderator - Live One Care - Live Mesh
    Sunday, April 26, 2009 1:20 PM
    Moderator
  •  

    If you are getting an error about the key being invalid, you are mistaking at least one character or you have a misprinted key. The latter is very rare, though it can happen.

    I hate the font that they use for the key - some characters are miserable to discern. J and I look all too much alike, as do O and 0.

    I recommend that you use a magnifying glass to check the characters closely - I find that I need to do this. If you are still encountering a problem with activation, you have about 2 weeks to get activated, so I'd go ahead and open an email request to support, explaining the problem. See the FAQ and use the Trial user option to start the email request. If you can provide a digital image - scan or photo - of the key to the tech that responds, they can validate the key for you.

    How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90

    -steve


    Microsoft MVP Windows Live / Windows Live OneCare & Live Mesh Forum Moderator
    Monday, April 27, 2009 12:59 PM
    Moderator