CRM 2013 - Manually Assign Cases To Queues RRS feed

  • Question

  • Hi,

    I've just setup 3 queues - Teir 1, Teir 2, Teir 3

    Teir 1 is my customer service desk, and Teir 2 and 3 are support teams.

    All cases are initially created by service desk, but can be distributed between each team 

    How do we manually assign cases to queues?

    I've seen a lot about setting up workflows for automatic assignment, but really at this stage we just want to do it manually


    Thursday, September 17, 2015 11:55 AM

All replies

  • There is a command, Add to Queue. But it is hiding in more commands (the triple dots ...)

    It is available for a single case on the case form, or in a view (list) of cases.

    Wednesday, September 23, 2015 9:23 PM