CRM 2013 - Manually Assign Cases To Queues

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  Hi,

  I've just setup 3 queues - Teir 1, Teir 2, Teir 3

  Teir 1 is my customer service desk, and Teir 2 and 3 are support teams.

  All cases are initially created by service desk, but can be distributed between each team 

  How do we manually assign cases to queues?

  I've seen a lot about setting up workflows for automatic assignment, but really at this stage we just want to do it manually

  thanks

  Thursday, September 17, 2015 11:55 AM