There are problems with the spam filter again.
This post took more than one hour to figure out what triggered the spam filter.
Many many posts were made.
It was a comma: ,
This was the thread:
https://social.technet.microsoft.com/Forums/en-US/b33ec671-56c4-4a54-bbaa-a1867b35cb78/bsod-issue-windows-10-pro-1803?forum=win10itprogeneral
This was the post:
The problems with one computer may or may not be identical on other computers.
Threads can become confusing if there are multiple computers.
It's best to open one thread for each computer and place a link into this thread for the new thread.
For all tests please post images using share links (one drive, drop box, or google drive)
There were no mini dumps collected.
There was one memory dump.
The logs displayed multiple BSOD with bugchecks 1A and 27.
Both of these are related to Memory (This can involve paging and non-paging memory)
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Perform the following steps:
1) Uninstall Sophos Endpoint Protection using the applicable uninstall tool:
https://community.sophos.com/kb/en-us/11019
2) Sophos can be reinstalled one week after the last BSOD.
3) Uninstall and reinstall Intel GPU drivers: Igdkmd64.sys IGFX
https://answers.microsoft.com/en-us/windows/wiki/windows_10-update/updating-a-driver/a5e6345e-af9b-4099-bef0-8d22254aa1c1
https://pcsupport.lenovo.com/us/en/products/LAPTOPS-AND-NETBOOKS/THINKPAD-EDGE-LAPTOPS/THINKPAD-E560/downloads/DS105335
4) The BIOS: Version/Date LENOVO R00ET59W (1.34 ), 6/5/2018
Upgrade the BIOS: 1.34 > 1.35
https://pcsupport.lenovo.com/us/en/products/LAPTOPS-AND-NETBOOKS/THINKPAD-EDGE-LAPTOPS/THINKPAD-E560/downloads/DS105369
5) Check the RAM to see whether it is DDR3 or DDR4.
a) If the RAM is DDR3 then test the RAM using Memtest86+ version 5.01 for 8 or more passes.
http://www.memtest.org/
This may take hours so plan to run it overnight.
The testing is done not by time but by passes.
The more passes the better.
There are a significant number of false negatives if fewer than 8 passes are made.
A false negative is a test pass when there is malfunctioning RAM.
There is 8 GB of RAM on the computer.
Memtest86+ version 5.01 testing takes approximately 1 - 2 hours /GB RAM
Just 1 error is a fail and you can abort testing.
Then test 1 RAM module at a time in the same DIMM each for 8 or more passes.
When Memtest86+ version 5.01 has completed 8 or more passes use a camera or smart phone camera to take a picture and post an image into the thread.
https://answers.microsoft.com/en-us/windows/wiki/windows_10-update/memory-problems/21c3f63f-f570-4522-b2ef-ecc7b7ff6461
https://www.tenforums.com/tutorials/14201-memtest86-test-ram.html
a) If the RAM is DDR3 then test the RAM using Memtest86+ version 5.01 for 8 or more passes.
http://www.memtest.org/
This may take hours so plan to run it overnight.
The testing is done not by time but by passes.
The more passes the better.
There are a significant number of false negatives if fewer than 8 passes are made.
A false negative is a test pass when there is malfunctioning RAM.
There is 8 GB of RAM on the computer.
Memtest86+ version 5.01 testing takes approximately 1 - 2 hours /GB RAM
Just 1 error is a fail and you can abort testing.
Then test 1 RAM module at a time in the same DIMM each for 8 or more passes.
When Memtest86+ version 5.01 has completed 8 or more passes use a camera or smart phone camera to take a picture and post an image into the thread.
https://answers.microsoft.com/en-us/windows/wiki/windows_10-update/memory-problems/21c3f63f-f570-4522-b2ef-ecc7b7ff6461
https://www.tenforums.com/tutorials/14201-memtest86-test-ram.html
b) If the RAM is DDR4 then use Memtest86 version 8.0 or 8.1
Version 8.0 is free and can be run for 8 or more passes.
Version 8.1 is also free but to run 8 passes it just became a pay version.
Testing for 8 or more passes is substantially better than two tests of 4 passes but that is all that is available now with version 8.1
For each test post an image and a text report into the thread.
Name Intel(R) HD Graphics 520
PNP Device ID PCI\VEN_8086&DEV_1916&SUBSYS_504817AA&REV_07\3&E89B380&0&10
Adapter Type Intel HD Graphics Family Intel Corporation compatible
Adapter Description Intel HD Graphics 520
Adapter RAM 1.00 GB (1,073,741,824 bytes)
Installed Drivers C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_d9420af7836fc17d\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_d9420af7836fc17d\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_d9420af7836fc17d\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_d9420af7836fc17d\igd12umd64.dll
Driver Version 22.20.16.4815
Driver c:\windows\system32\driverstore\filerepository\igdlh64.inf_amd64_d9420af7836fc17d\igdkmd64.sys (22.20.16.4815, 12.64 MB (13,259,208 bytes), 11/6/2017 1:57 AM)
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igfx igfx c:\windows\system32\driverstore\filerepository\igdlh64.inf_amd64_d9420af7836fc17d\igdkmd64.sys Kernel Driver Yes Manual Running
OK Ignore No Yes
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SophosED.sys Mon Nov 19 04:46:01 2018 (5BF2B089)
igdkmd64.sys Tue Sep 26 15:36:03 2017 (59CAD653)
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Please remember to vote and to mark the replies as answers if they help.
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This is what triggered the spam filter:
Adapter Type Intel HD Graphics Family Intel Corporation compatible
To post what it flags as spam triggers the spam filter in this thread too.
It will not allow the placement of a comma after the y in F a m i l y.
It initially did not accept the (R).
Famil is OK
But Famil y triggered the spam filter when the y was part of the word
and then followed by a ,
Edit marked as spam
