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Receiveing message my copy XP Pro is invalid

    Question

  • I reinstalled my software to my PC after I had to replace my motherboard.  This was several months ago.  When I relaoded xp the software from a retail version activated correctly  Last night windows update tool loaded the tool to validate my copy of windows xp pro.  Today when I signed on I received a message thast my copy was not genuine.  I know my copy is valid as it was purchased from Best Buy several years ago.  What do I do now?
    Friday, May 05, 2006 12:43 AM

Answers

  • JKocen:

     

    The current Product Key being used on your system is not slated to be used (Thus Blocked VLK status). Since it does not match your COA sticker (please correct me if I am wrong), there are a few things you can do:

     

    1 - Reinstall WIndows so your COA matches your Product Key (install using your COA as the Product Key) - This is the preferred method by Microsoft, as it will be a fresh copy, void of potential hacked binary files and security loops that may have been created to bypass WGA. We know this is usually not the user preference, but it is the safest method.

    2 - WGA is underway to create a tool that will allow you to switch your current invalid/non-genuine Product Key being used to your COA sticker *ONLY*. There's no slated timeline, but it will be soon. This will allow you to change product keys being used without a reinstall.

     

    I hope this helps,

    -Phil Liu

    Sunday, May 07, 2006 6:54 AM

All replies

  • What is the validation failure message you are recieving?

     

    http://go.microsoft.com/fwlink/?linkid=52012 Can you also run this tool and copy its output and paste it here?

     

    THanks,

    -Phil Liu

    Friday, May 05, 2006 12:54 AM
  • I am taken to this we web page after I start up and there is an icon in the right hand side of the task bar.

     http://www.microsoft.com/genuine/downloads/nonGenuine.aspx?displaylang=en&Error=3&Loc=USA&sGuid=3be3839b-fbe7-4886-81a4-3ba198199be0

     

    Saturday, May 06, 2006 1:40 PM
  •  

    I looked at the info showing under the product key and this is not the number that is on my retail copy of XP Pro Upgrade that I purchased.  I used this XP Pro to load my system after the MB died.  I loaded it to same old hard drive.  Could this be the problem?  Is there a way for me to correct the product key?

    Here is what the tool said:

    WGA Diagnostic Data (1.5.0526.1):
    --------------------
    Genuine Validation Status: Blocked VLK
    Windows Product Key: *****-*****-HD68X-PX8JJ-3DKBP
    Windows Product Key Hash: aVzh2dguo7d3fADk/K9dI1nezjU=
    Windows Product ID: 55274-644-2388205-23456
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    Download Center code: P8GDH9D
    ID: 8c942fd0-12c5-4f83-8d78-188c4dc5da53
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.5.526.0.
    Signature Type: Microsoft.
    Validation Diagnostic:

    Scan: Complete
    Cryptography: Complete

    Office Status: 100
    Office Diagnostics:

    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    Office Details: <GenuineResults><MachineData><UGUID>8c942fd0-12c5-4f83-8d78-188c4dc5da53</UGUID><Version>1.5.0526.1</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PID>55274-644-2388205-23456</PID><PIDType>1</PIDType><SID>S-1-5-21-2000478354-1844237615-1801674531</SID><SYSTEM><Manufacturer>VIA Technologies, Inc.</Manufacturer><Model>P4M266-8235</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="3"/><Date>20050221000000.000000+000</Date></BIOS><HWID>31000102020202000104010100707901C89FDB922241A2528EFB9BDA7EA5B00229C2E7C390970096A50D1A359E00000000</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone></MachineData>   <Software><Office><Result>100</Result><Products><Product GUID="{913D0409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office XP Standard for Students and Teachers</Name><Ver>10</Ver><Val>A5268F6D5BD25B8</Val><Hash>WXLOjzwLWddlBNt3sWFRgkKzBiU=</Hash><Pid>55866-719-2296603-17356</Pid></Product></Products></Office></Software></GenuineResults> 

     

    Saturday, May 06, 2006 1:51 PM
  • I have the exact same problem. I have my Win XP CD, have faithfully done all the updates, and after a change of the motherboard, started getting the messages that my copy of Windows was a fake. Here's the output from the WGA Diag. tool:

    WGA Diagnostic Data (1.5.0526.1):
    --------------------
    Genuine Validation Status: Invalid Product Key
    Windows Product Key: *****-*****-YPVFH-3Y48Y-DGPWJ
    Windows Product Key Hash: 5uZnNhpJEj68d3PXX46WaW2nKIc=
    Windows Product ID: 55274-640-5178356-23221
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    Download Center code: FXJDTKC
    ID: 6926debe-aaaa-4783-80bc-702c25fd60bf
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.5.526.0.
    Signature Type: Microsoft.
    Validation Diagnostic:

    Scan: Complete
    Cryptography: Complete

    Office Status: 100
    Office Diagnostics:

    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    Office Details: <GenuineResults><MachineData><UGUID>6926debe-aaaa-4783-80bc-702c25fd60bf</UGUID><Version>1.5.0526.1</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PID>55274-640-5178356-23221</PID><PIDType>1</PIDType><SID>S-1-5-21-1060284298-1343024091-2147030931</SID><SYSTEM><Manufacturer>INTELR</Manufacturer><Model>AWRDACPI</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="2"/><Date>20041123000000.000000+000</Date></BIOS><HWID>34913C8F01848063</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone></MachineData>   <Software><Office><Result>100</Result><Products><Product GUID="{90170409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft FrontPage 2002</Name><Ver>10</Ver><Val>26101AD4C503B46</Val><Hash>MzthMKvYqCNlrhxvfUb6mqTZGcY=</Hash><Pid>54196-640-1632351-16078</Pid></Product><Product GUID="{90110409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office XP Professional</Name><Ver>10</Ver><Val>1A383954C506398</Val><Hash>fqmi+SJKNhaFxeujRELSsn7lNa0=</Hash><Pid>54186-640-1683962-17858</Pid></Product></Products></Office></Software></GenuineResults> 

    I hope that this can be resolved promptly. Thank you Phil and all those folks who are here to help us.

     

    Saturday, May 06, 2006 4:35 PM
  • JKocen:

     

    The current Product Key being used on your system is not slated to be used (Thus Blocked VLK status). Since it does not match your COA sticker (please correct me if I am wrong), there are a few things you can do:

     

    1 - Reinstall WIndows so your COA matches your Product Key (install using your COA as the Product Key) - This is the preferred method by Microsoft, as it will be a fresh copy, void of potential hacked binary files and security loops that may have been created to bypass WGA. We know this is usually not the user preference, but it is the safest method.

    2 - WGA is underway to create a tool that will allow you to switch your current invalid/non-genuine Product Key being used to your COA sticker *ONLY*. There's no slated timeline, but it will be soon. This will allow you to change product keys being used without a reinstall.

     

    I hope this helps,

    -Phil Liu

    Sunday, May 07, 2006 6:54 AM
  • A. Smith:

    The current Product Key being used on your system is non-genuine (labeled Invalid Product Key) for one of two reasons:

    - The key was made using a non-Microsoft sanctioned Key Generator

    - The key was reported lost or stolen from the original purchaser.

     

     

    Can you verify that your COA matches your Product Key? If it does not, the same advice (given above) will follow:

    1 - Reinstall WIndows so your COA matches your Product Key (install using your COA as the Product Key) - This is the preferred method by Microsoft, as it will be a fresh copy, void of potential hacked binary files and security loops that may have been created to bypass WGA. We know this is usually not the user preference, but it is the safest method.

    2 - WGA is underway to create a tool that will allow you to switch your current invalid/non-genuine Product Key being used to your COA sticker *ONLY*. There's no slated timeline, but it will be soon. This will allow you to change product keys being used without a reinstall.

    HOWEVER, if it DOES match, I suggest taking the media back to the reseller to resolve the problem, or filing a Counterfeit report with Microsoft. If the report is of high quality media, you may qualify for a free WGA kit. Otherwise, you can purchase a WGA kit directly from Microsoft.

     

     

     

    I hope this helps,

    -Phil Liu

    Sunday, May 07, 2006 6:56 AM