How configure Find similar cases feature on title column RRS feed

  • Question

  • HI,

    We have CRM 2013 on premises, service request module. We have a requirement to configure find similar cases 

    function to find similar cases based on Title column. Currently its driven by Subject column.

    Any pointer on this will be helpful.



    Thursday, June 11, 2015 12:58 AM

All replies

  • You can "Title" in Add Find Column of Quick Find View of Case

    Regards, Saad

    Thursday, June 11, 2015 5:51 AM