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Not-genuine, but I have an official code! RRS feed

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    I had an illegal copy of MS-office 2007 (sorry...), but I bought a legal one now. It was not bought in a shop, but through my husbands school, which sells LEGAL copies. So I uninstalled the illegal one, and installed the legal one. But it still says it's not correct. Please, tell me if I had to change something in the register after uninstalling? That's no problem, but please tell me.
    I have windows VISTA home edition, and msoffice 2007 enterprise.
    It is so frustrating, buying a genuine edition, and still get those annoying stuff on my screen.
    In your answer, please use "normal" English, I'm Dutch....
    Saturday, September 12, 2009 6:35 PM

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    Hi Mireille_Dutch,

      The Non-Genuine Notifier doesn't detect when a new Office is installed, it just checks every now and then to see what the currently installed Office's Genuine Status is and if it's non-genuine, it pops up the notification.

      So, when the Non-Genuine Notice comes up, click the 'Learn More Online' link.  This should force the Non-Genuine Notifier to recheck the Office's Genuine Status.  Otherwise, the Notifier would do a recheck, on it's own, in about 7 days or so and will update to the new Office's Genuine status.

      If that doesn't work, follow Dan directions and post a Diagnostic Report so we can diagnose the problem.

    Thank you,
    Darin MS
    • Proposed as answer by Darin Smith MS Monday, September 14, 2009 6:05 PM
    • Marked as answer by Darin Smith MS Tuesday, September 22, 2009 6:12 PM
    Monday, September 14, 2009 6:05 PM

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    Hello Mireille_Dutch,

    In order to recieve the best support, we request all users initially download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012. Click the "Continue" button, click the "Copy" button, then paste the report into your post.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Saturday, September 12, 2009 9:28 PM
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    Hi Mireille_Dutch,

      The Non-Genuine Notifier doesn't detect when a new Office is installed, it just checks every now and then to see what the currently installed Office's Genuine Status is and if it's non-genuine, it pops up the notification.

      So, when the Non-Genuine Notice comes up, click the 'Learn More Online' link.  This should force the Non-Genuine Notifier to recheck the Office's Genuine Status.  Otherwise, the Notifier would do a recheck, on it's own, in about 7 days or so and will update to the new Office's Genuine status.

      If that doesn't work, follow Dan directions and post a Diagnostic Report so we can diagnose the problem.

    Thank you,
    Darin MS
    • Proposed as answer by Darin Smith MS Monday, September 14, 2009 6:05 PM
    • Marked as answer by Darin Smith MS Tuesday, September 22, 2009 6:12 PM
    Monday, September 14, 2009 6:05 PM