Why is my post flagged as spam? RRS feed

  • Question

  • I have a hardware certification submission that I need help with. I click on the edit button to fix a formatting issue then when I submit it it is flagged as spam. I have an issue I need help with. Why am I cut off from the only venue for support? 

    My post:

    We have a server that we are trying to certify for Windows Server 2016. After submitting the hardware compatibility submission package we got an error at the manual review stage and the error report says:

    Fail. Playlist validation failed, please ensure that for HLK 10.1.14393.14393 that playlist version 1607 is used. To see the test that cause the failure, load the package in studio, select the package tab, click ‘Validate Against Compat Playlist’ and provide the appropriate playlist. 

    Below are the tests that were found to be missing for each Target.
    STIRLING287: NDISTest 6.5 - [2 Machine] - IOVVMQBasicVerification
    STIRLING287: NDISTest 6.5 - [2 Machine] - SRIOVTestingDevice
    STIRLING287: NDISTest 6.5 - [2 Machine] - SRIOVTestingFailover
    STIRLING287: NDISTest 6.5 - [2 Machine] - SRIOVTestingOIDs
    STIRLING287: NDISTest 6.5 - [2 Machine] - SRIOVTestingRegistry

    We used Playlist Id="84be2486-2561-4c5b-b069-1104a9f00d95" Name="HLK Version 1607 CompatPlaylist v2" Version="2.1"

    When I follow the instructions in the error report It successfully validated the playlist:

    Validation Successful

    Your Project is valid for the given Playlist. All Tests in the Playlist that should be in the Project have been determined to be present.

    So what are we supposed to do now? There is no way to provide feedback on the submission or submit a response. No email to reply to or phone number to call. The only options for support with the hardware developer center are the forums here and the single incident support which costs $500. So what do we do? Is paying the $500 the only way for Microsoft to have someone look at this issue or make any progress with our submission? 

    Friday, June 2, 2017 11:15 PM