locked
Windows 7 Professional 7601 "not genuine" error RRS feed

  • Question

  • Hi,

    I have a genuine Windows 7 professional and now I am getting this 7601 "not genuine" error.

    Here is a diagnostic report:


    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-J8D7P-XQJJ2-GPDD4
    Windows Product Key Hash: xgsndMkYdJsYmUng0qIJ/thx+HI=
    Windows Product ID: 00371-868-0000007-85276
    Windows Product ID Type: 1
    Windows License Type: KMS Client
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {9BDFF114-100E-4528-B91D-DE018E844E0A}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.151230-0600
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{9BDFF114-100E-4528-B91D-DE018E844E0A}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-GPDD4</PKey><PID>00371-868-0000007-85276</PID><PIDType>1</PIDType><SID>S-1-5-21-4115340869-3319744488-818795647</SID><SYSTEM><Manufacturer>ASUS</Manufacturer><Model>All Series</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1603</Version><SMBIOSVersion major="2" minor="7"/><Date>20131106000000.000000+000</Date></BIOS><HWID>D8CD3707018400F4</HWID><UserLCID>0C0C</UserLCID><SystemLCID>040C</SystemLCID><TimeZone>Est(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Version du service de licences logicielles : 6.1.7601.17514

    Nom : Windows(R) 7, Professional edition
    Description : Windows Operating System - Windows(R) 7, VOLUME_KMSCLIENT channel
    ID d’activation : b92e9980-b9d5-4821-9c94-140f632f6312
    ID d’application : 55c92734-d682-4d71-983e-d6ec3f16059f
    PID étendu : 00371-00170-868-000000-03-3084-7601.0000-0102015
    Identificateur d’installation : 011496139046096521103646048520243455531902336884025921
    Clé de produit partielle : GPDD4
    Statut de la licence : notification
    Raison de la notification : 0xC004F00F.
    Nombre de réinitialisations de Windows restant : 4
    Heure approuvée : 2017-04-08 19:51:40
    Utilisez slmgr.vbs /ato pour activer et mettre à jour les informations sur le client KMS afin de mettre à jour les valeurs.

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 3:31:2017 06:40
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: PgAAAAEABwABAAEAAQACAAAAAwABAAEAhFHoDQQJdErcGOYU9LSmUnTEzFB421KOiqksFOJI7i5jigMUyPY=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC ALASKA A M I
      FACP ALASKA A M I
      HPET ALASKA A M I
      MCFG ALASKA A M I
      FPDT ALASKA A M I
      LPIT ALASKA A M I
      SSDT PmRef Cpu0Ist
      SSDT PmRef Cpu0Ist
      SSDT PmRef Cpu0Ist
      SSDT PmRef Cpu0Ist
      BGRT ALASKA A M I


    Sunday, April 9, 2017 2:13 AM

Answers

  • You have a Volume License version of Windows 7 Professional installed. You will need to contact your IT administrator for assistance with activating it. Otherwise, you would have to purchase a conventional edition of Windows 7 and perform a "clean install".

    Carey Frisch

    Sunday, April 9, 2017 4:02 PM
    Moderator