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I have a COA on my computer RRS feed

  • Question

  • I bought my computer at a Best Buy, and it came with Windows XP installed on it.  Because I would assume that Best Buy is a credible retailer, my copy should be of genuine quality.  Instead, I get messages on my computer saying that my copy of windows is not genuine, and I need to spend $149 to upgrade to "genuine."  I think  that this is absurd.  However, I do not have a copy of the CD that came with my computer.  I do not think that Best Buy gives out the CD with their computers.  Is there a way that I can take a photo of my COA on my computer, send it in, or do something of the sort to get a genuine copy of Windows for less than the price of $149?  Otherwise, I may just end up buying Macs from now on.
    Wednesday, May 31, 2006 5:20 PM

Answers

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  • Yoink:

     

    Product Key Update Tool – Changing Product Keys to another one so it matches your COA.

     

    Can you verify if your COA sticker (http://www.microsoft.com/resources/howtotell/en/coa.mspx) matches your Product Key being used on your system? You can view your product key with the Genuine Advantage diagnostics tool (at least the last 15 digits) located here: http://go.microsoft.com/fwlink/?linkid=52012 .

     

    The Genuine Advantage Product Key Update Tool is only valid for users attempting to change their current non-genuine Product Key to a genuine COA sticker or genuine Product Key – all without a reinstall! http://go.microsoft.com/fwlink/?LinkId=50346&clcid=0x409

     

    Good luck!

     

    -Phil Liu

     

    Wednesday, May 31, 2006 5:22 PM
  • Yoink1234,

    Best Buy just sells the computer, they do not control what the manufacturer supplies with the computer.  It is very unlikely that a major brand name computer purchased new and unopened at Best Buy would have a counterfeit or unauthorized installation of XP.

    If you bought an open-box, as-is computer, then what you see is what you get.  This computer might have had XP reinstalled by untrained technicians (maybe the ones at Best Buy!!) using a counterfeit copy of XP.

    For recent new computer purchases, when there are no CDs included with the computer, there is normally a big notice in the computer's shipping box that tells you you have to use an included utility to make the recovery CDs.  The exact info on this willbe either in the manufacturer-supplied user guide or on the support pages for your exact model of computer at the manufacturer's web site.

    But you are right in thinking that the computer is properly licensed to run the edition of XP that is described on the COA.  Seems like it is just a matter of acquiring the media to do the installation.

    Wednesday, May 31, 2006 7:04 PM